Emerald Nursing and Rehab Mercy

7410 Mercy Road

3.5(114 ratings)

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Quick Facts

Physician availability: Physician on-site weekdays, on-call weekends
Rehab therapy team: In-house PT, OT, and speech therapists
Staff tenure: Some staff employed more than three decades

What Families Think

Reviews of Emerald Nursing and Rehab Mercy are sharply divided: many families praise the rehabilitation therapists, long-tenured nurses, and friendly front-desk staff, while a large number of other reviewers describe serious lapses in basic care such as missed showers, slow response to call lights, and medication errors. The facility's 3.5 rating out of 114 reviews reflects this split between strong therapy/administration experiences and repeated safety and staffing concerns.

The Good

Long-tenured, experienced nursing staff
In-house physical, occupational, and speech therapy
Physician available in-house on weekdays
Friendly front-desk and security staff repeatedly praised
Private rooms with outdoor patio areas

The Bad

Several reports of neglect and unmet hygiene needs
Slow call light response noted by multiple reviewers
Medication timing errors reported by more than one family
High staff turnover and reliance on agency staff noted

AI-generated from reviews and community data.

About Emerald Nursing and Rehab Mercy

Emerald Nursing & Rehabilitation Mercy provides skilled and long-term nursing care to residents of the greater Mercy Region. The community's staff includes many long-tenured healthcare professionals, with some employees having served for more than three decades, reflecting a stable and experienced care team.

The community operates its own in-house rehabilitation department, allowing residents recovering from joint replacement surgery, stroke, cardiac events, or illness to work with the same familiar team of physical, occupational, and speech therapists throughout their stay. An individualized plan of care is developed for each patient, identifying specific medical and physical needs and strengths, with an interdisciplinary team coordinating rehabilitative nursing, social services, and dietary support.

Medical attention is available around the clock, with a physician present in-house throughout the week and on call during weekends. Nursing staff are trained in both medical management and rehabilitation to support the transition from hospital to home.

Amenities include spacious private rooms, gourmet dining with personalized menus, and patio areas where residents can spend time outdoors. These features are designed to enhance the recovery process for both short-term rehabilitation and long-term nursing residents.

Emerald Nursing & Rehab Mercy focuses on developing both the physical and emotional potential of its residents, aiming to support individuals whether they are pursuing short-term rehabilitation or longer-term nursing care.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.5overall · 114 ratings combined

3.5★ on Google (114)

Julie Spradling

Apr 2026

via Google ↗

My sister is back after being sent to the ER due to lack of care the first time she was in rehab. She says the rehab and nursing care are outstanding. The care tech that are hired in are terrible. She has not had a shower in a week. They kept telling her they would be back to give her a shower, so she sat painfully in a wheelchair waiting, but everyday the techs keep putting it off until their shift change. Her nurse won't change her bandages until she is cleaned up. She has had major infections, yet they won't clean her? Also her wound vac canister was full, and after several requests from the nurses to order a new canister, it was denied by the doctor who hasn't even looked at it. If your trust your nurses as your eyes, then why not listen to thier recommendations? Horrible care. They should be fired.

Hello Friend

Apr 2026

via Google ↗

It's a beautiful day when we have places like Emerald, where our family members can go and receive the love and care in their times of need. I have been visiting daily to see my family and friend. An amazing woman who created life and love through her many passions in life. I know her laughter and spirit deeply. I know her love for cooking, the preparation and presentation along with the social experience of being happy and fulfilled. I know I appreciate all the people who work hard to help and care for our loved ones.....My friend Zee is everything to me. All of Our Family is Everything to Us. Thanks to Us All..!!

Mary

Mar 2026

via Google ↗

Positive reviews are mostly employee based leadership is pressured to get the rating to 4-stars so they can get their bonus Be very cautious about selecting this faculty for care. Their motto is to "get the families in the door because when they see the renovations, they will be sold" yet, nothing stressing level of care towards patients Also as you note, negative reviews receive the same canned response from Emerald and NO I will not email you! You had the chance to listen to me when I was at the facility Too late now