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Emerald Nursing & Rehab Omaha

5505 Grover Street

3.1(117 ratings)

Emerald Nursing & Rehab Omaha — photo 11 / 6

Quick Facts

Medical coverage
On-call doctor available around the clock

What Families Think

Reviews for Emerald Nursing & Rehab Omaha are sharply divided: many families praise specific staff members for personal, above-and-beyond care, while a large number of other reviewers describe serious lapses in basic care, staffing, and cleanliness. With a 3.1 rating across 117 reviews, experiences appear to vary significantly depending on shift, unit, and individual staff involved.

The Good

  • Staff members praised by name for personal attention
  • Social services staff go above and beyond for families
  • Physical/occupational therapy staff specifically praised
  • Long-term residents describe staff as like family
  • Administrators took time for thorough tours and follow-up calls

The Bad

  • Multiple reports of understaffing, especially on weekends
  • Several reports of unanswered call lights for 30-45+ minutes
  • Multiple accounts of residents left in soiled diapers for hours
  • Reports of missed medications and delayed pain management
  • One report of a surprise switch to private pay billing
  • One report of cockroaches and cleanliness issues

AI-generated from reviews and community data.

About Emerald Nursing & Rehab Omaha

Emerald Nursing & Rehab Omaha is a skilled nursing / long term care community in Omaha, Nebraska.

Families rate Emerald Nursing & Rehab Omaha 3.1 out of 5 based on 117 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 117 ratings combined

3.1★ on Google (117)

Sandy Brickner

May 2026

via Google

I went there Saturday to visit a close friend. I called for over 2 hours and could not get anyone to answer a phone to see if she was still in the facility before driving 30 minutes to see her. Finally decided to drive there anyway. Front doors were not locked, no security. No one at the front desk. Walked the halls and found her room which was empty. Nurses station was next to her room. No one at the nurses station. I could not find a caregiver anywhere to ask if she had been moved or released. Just from my short time in the facility, lack of security, lack of a front desk person monitoring who is coming or leaving (possible patient walking out), and no nurses or caregivers, I would not recommend this place.

Hello Friend

May 2026

via Google

Thank you to us all who have celebrated with love in the life of my family and friend Zenaida (Zee)!! An amazing strong and proud woman her whole life....I personally visited her daily and knowing she is happy, safe, and well cared for...I believe We All do a good job as this is what I see. I am proud of us all. Everyday for the remainder of my life, I will see memories of my friend Zee....Sounds like a great life, Thank you Zenaida for all that you blessed me with. I will cherish it all..

Carl Norris

Apr 2026

via Google

Call light on for 2 to 3 hours on overnights.

linda drabek

Apr 2026

via Google

Really appreciate the care my brother is getting! Extra shout out to Mandy Rody for her knowledge in the process of how things work and her patience in explaining it to us.

Julie Spradling

Apr 2026

via Google

My sister has gone a week without a shower. After being there 2 days she was sent to the ER due to lack of care. Now she's back there again, and is not getting required daily care. The nursing and rehab staff have been incredible, but they are clearly understaffed and don't have the allowed time to cover all the patients. This requires the hired agency care techs to do their job properly, and they are failing. Their lack of patient care is horrendous. Not properly cleaning the patients, leaving them in painful positions whether in bed, or stuck in a wheelchair for hours, waiting with stress and anxiety wondering if they are coming back as promised. After numerous complaints from the patients, these care techs continue to keep thier jobs. Why?

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Frequently Asked Questions

What types of care does Emerald Nursing & Rehab Omaha offer?

Emerald Nursing & Rehab Omaha offers Skilled Nursing / Long Term Care.

Where is Emerald Nursing & Rehab Omaha located?

Emerald Nursing & Rehab Omaha is located at 5505 Grover Street in Omaha, Nebraska.

What do families say about Emerald Nursing & Rehab Omaha?

Reviews for Emerald Nursing & Rehab Omaha are sharply divided: many families praise specific staff members for personal, above-and-beyond care, while a large number of other reviewers describe serious lapses in basic care, staffing, and cleanliness. With a 3.1 rating across 117 reviews, experiences appear to vary significantly depending on shift, unit, and individual staff involved.

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