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The Ellis Rehabilitation and Nursing Center

135 Ellis Avenue

3.2(44 ratings)· Norwood average: 3.4

The Ellis Rehabilitation and Nursing Center — photo 11 / 5

Quick Facts

Total units
191
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
191
Ownership
Family-owned and operated by the Franchi family
Therapy staffing
Rehab therapists available seven days a week
Therapy departments
PT, OT, and speech pathology staffed in-house

What Families Think

Family-owned skilled nursing and rehab center in Norwood, Massachusetts, where several reviewers describe strong therapy outcomes and attentive nurses, particularly in the Applewood unit, while others report serious concerns about communication, food quality, and unresolved complaints, especially in the Driftwood section. Experiences appear to vary noticeably by unit within the same building.

The Good

  • Nurses praised for catching medical issues early
  • Rehab and therapy staff described as caring and effective
  • Family-owned and operated for a personal touch
  • Staff coordinated complex medical needs and appointments diligently
  • Activities available for residents who want to participate

The Bad

  • Multiple reports of language barriers affecting communication with elderly patients
  • One report of cold, subpar food quality
  • One report of belongings frequently going missing
  • One report of a mouse sighting near the kitchen area
  • One report of an unresponsive unit manager and unresolved written complaints

AI-generated from reviews and community data.

About The Ellis Rehabilitation and Nursing Center

The Ellis Nursing and Rehabilitation Center in Norwood, Massachusetts provides post-acute and long-term care services in a home-like environment. The facility is family-owned and operated by the Anthony A. Franchi Family and serves those requiring short-term rehabilitation as well as long-term residential care.

The center offers comprehensive rehabilitation services staffed by highly skilled and experienced therapists available seven days a week. The occupational, physical, and speech language pathology departments are staffed by facility employees who work as part of an interdisciplinary team with nursing and social services to design personalized treatment programs for each patient.

Care at The Ellis includes services provided by nurses, dieticians, and physical therapists who work to promote optimal functional ability and integration of community resources. The facility is committed to providing individualized attention and compassionate care without regard to race, creed, national origin, age, handicap, or payor class.

Located in a quiet section of Norwood adjacent to the Westwood line, The Ellis occupies a comfortable setting designed to support residents' well-being. The facility maintains ongoing staff education and continuous improvement programs to meet the evolving needs of its patient population.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.2overall · 44 ratings combined

3.2★ on Google (44)

Gary Anderson

Feb 2026

via Google

This is a review in direct correlation with experiences in the Driftwood section of the building. The experience thus far has been very mixed. I visit a family friend weekly and find that the place is staffed by people who do not speak English and when you have patients who are hard of hearing and or very old they do not seem to get the care they need because of the communication barrier. The food is sub par at best and often cold by the time it is served to the patients again in that section of the building, I can not speak to the rest of the facility. Belongings go missing frequently including newly purchased items left to have patients names placed on them. There are staff in the driftwood unit who do a fantastic job, however those are the exceptions and not the standard. The place itself appears to be clean, however I have myself now on two different occasions have seen a mouse run across the hallway on the first floor just after the kitchen doors. There are signs of pest control being used but not sure at how effective or often that is happening. I would not personally want to end up here as the place I'm going to end up living out my last days but I hope those that do have a better experience than what I have witnessed thus far.

Frank Prokos

Jan 2026

via Google

My mother was a resident at the Ellis for about seven years. I visited her every week. The nurses in the Applewood unit are great. Numerous times they spotted a medical issue, notified me immediately, and formulated a plan, thus preventing a minor issue from quickly becoming something worse. There are always activities to do, and she could be as involved in them as she wants. I highly recommend the Ellis.

Ron Zullo

Jul 2025

via Google

My mom was here for a few months and I would say the care was "middle of the road" for a nursing home. There were one or two exceptional care providers in Driftwood, but the Unit Manager (nurse) was unpleasant, with neither compassion, nor bedside manner. I was chided for contacting the house physician on my own, without checking with her first. Very combative with me. But, the absolute worst was the day that I was there to pick up my mom's personal belongings the day after she died. I was approached by one of the administrators in the parking lot. After expressing condolences, I was shocked when she requested that I leave a Google review. Mom had died yesterday and I was being asked to leave a review!!! I wrote a letter about 2 months after her death and I heard absolutely nothing. I pretty much said exactly what I wrote here. While I continue to get bills for some service that was supposedly provided (around $40 or so), my concerns were never acknowledged or addressed. I've waited about 4 months to write this to see of anyone gave a crap. But, I have concluded that nobody does. So, here is the Google review that was requested.

Tyler Lloyd

Feb 2025

via Google

My mother was recently at the Ellis for about two weeks after moving to Massachusetts from a nursing facility in another state. The building itself is a little dated and could do with some renovations, but I found the staff there to be kind, caring, and responsive, and Sherry’s coordination and communication with me was excellent from the start. It was a relief knowing that my mother’s complicated medical needs were met and that her appointments and prescriptions were being diligently tracked during her stay. My family and I are very grateful to the Ellis for taking good care of our mother.

D D

Aug 2024

via Google

My father has had to go to rehab a few times due to various health conditions. He has always been accepted at Ellis and has been treated with the utmost respect. The people at Ellis are caring and have helped him to strengthen his muscles to maintain some independence. This most recent time, when the staff at Ellis heard that he was coming back, they were excited and have made all attempts to put him in the same room and accommodate him as best they can. My family and I are grateful for the care and service my dad has gotten there.

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Frequently Asked Questions

What types of care does The Ellis Rehabilitation and Nursing Center offer?

The Ellis Rehabilitation and Nursing Center offers Skilled Nursing / Long Term Care.

Where is The Ellis Rehabilitation and Nursing Center located?

The Ellis Rehabilitation and Nursing Center is located at 135 Ellis Avenue in Norwood, Massachusetts.

What do families say about The Ellis Rehabilitation and Nursing Center?

Family-owned skilled nursing and rehab center in Norwood, Massachusetts, where several reviewers describe strong therapy outcomes and attentive nurses, particularly in the Applewood unit, while others report serious concerns about communication, food quality, and unresolved complaints, especially in the Driftwood section. Experiences appear to vary noticeably by unit within the same building.

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