Lin Ogle - Realtor
Jul 2026
⭐☆☆☆☆<br><br>Our family’s experience at Elk Creek Memory Care ended after a serious incident involving our mother that raised significant concerns about resident safety and supervision.<br><br>The final straw occurred when another memory care resident entered my mother’s room and got into her bed. Our room video footage shows an escalating altercation that lasted for nearly an hour. During that time there was loud screaming, arguing, and obvious distress. Despite the duration of the incident, intervention did not occur before my mother was injured they came in later and found her on the floor.<br><br>As a result of the altercation, my mother fell, struck her head, and was transported by ambulance to the emergency room, where she received five staples.<br><br>The video also shows that after the ambulance left, the other resident involved was not immediately located. It shows on our video that the resident was later found in my mother’s bathroom. This raises serious concerns about resident monitoring and supervision within the memory care unit. This means this resident was MIA for over an hour and a half.<br><br>Adding to our concerns, when my mother moved out, Elk Creek documented the reason as “transferred to a higher level of care.” That is a false statement That was not the reason for her departure and they are aware. We removed her because of our family’s dissatisfaction with the care, supervision, safety concerns, and handling of multiple incidents during her stay. She went to same level of care in different facility that so far has shown they actually do the care and follow the care plan.<br>Families place loved ones with dementia in memory care because they need protection and supervision. In our experience, those expectations were not met. The existence of video footage documenting this incident makes these concerns especially troubling.<br><br>I encourage families considering this facility to carefully investigate staffing levels, supervision practices, incident response procedures, and how resident safety concerns are handled before making a decision. And above all please have a camera in your lived ones room!!
