MyLivingChoice

Elite Elder Care

11 San Jose Dr

4.5(14 ratings)· Newport News average: 4.2

Elite Elder Care, photo 11 / 4

Quick Facts

Respite Stays
Advance reservations available for planned respite care
Home Setting
Small home with low resident count for individualized care
Fee Structure
Charges a large one-time initial setup fee

What Families Think

Families generally describe Elite Elder Care as attentive and personal, especially praising the small, home-like settings and staff who accompany residents to hospital visits. One reviewer raised a serious concern about a high initial setup fee, contrasting with the mostly positive experiences shared by others.

The Good

  • Staff described as genuinely caring and compassionate
  • Small home setting allows individualized feeding and bathing care
  • Staff stay with residents during hospital visits to advocate
  • Flexible respite stays can be reserved months in advance
  • Praised for care of residents with Alzheimer's and Parkinson's

The Bad

  • One report of an exorbitantly high initial setup fee
  • One reviewer felt pricing was not clearly justified

AI-generated from reviews and community data.

Elite Elder Care is a senior living community in Newport News, Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 14 reviews.

About Elite Elder Care

Elite Elder Care is a skilled nursing and long-term care provider in Newport News, Virginia, offering residential care for seniors with complex medical and cognitive needs, including Alzheimer's disease, dementia, and advanced neurological conditions.

Families consistently praise the staff's attentiveness and compassion. Multiple reviewers highlighted individualized care for residents with specialized needs, feeding, bathing, and hands-on support tailored to each person. Beyond the facility itself, families noted that staff members advocated for residents during hospitalizations, staying at bedsides and accompanying residents to medical appointments. One family wrote that staff "treated her like a family member and cried alongside me when she passed away." The small resident census appears deliberate, allowing caregivers to provide the kind of focused attention families value, particularly for those with dementia or advanced conditions.

One reviewer raised concerns about pricing structure, describing high initial setup fees as predatory. This pricing concern stands apart from feedback on care quality, which has been consistently positive.

The community holds a 4.5 out of 5 stars across 14 Google reviews, with the majority five-star ratings reflecting strong satisfaction with clinical care and emotional support.

Types of Care at Elite Elder Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Elite Elder Care

4.5overall · 14 ratings combined

4.5★ on Google (14)

Rob Lauer

Mar 2026

via Google

Elite Elder Care is the best! I can't say enough good things about their staff and their homes.

Becki West

Jan 2025

via Google

My mother lived in an Elite Elder Care home for 15 months until her passing. They lovingly cared for her as her advanced Parkinson's Disease and dementia progressed. They took her to medical appointments and when she needed to be hospitalized, they stayed at her bedside to advocate for her. They treated her like a family member and cried alongside me when she passed away. There is no doubt in my mind that she received the best care possible and that it not only prolonged her life, but gave her a much better quality of life than any other option. This was definitely the best option available once Mom needed a high level of care.

Blythe Raines

Sep 2024

via Google

My husband received the most excellent care at the home, part of Elite Elder Care. The low number in this home provided individualized feeding, bathing, and specialized care for my husband with Alzheimer’s. Not only did they care within the facility, but when they moved him to the hospital, someone stayed with him night and day to make sure they were an advocate for him and his medical concerns. My father enjoys the facility as well and continues to get specialized care for all his needs. I can’t say enough wonderful things about the caregivers, the people who run the homes of Elite elder care. Their genuine concern and love for each patient is evident each and every day.

Dee Dee Critzer

Sep 2024

via Google

I have taken my husband several times for care here. Recently used a free Hospice service that would not accommodate his power chair or regular routines. He is much happier going to Elite Elder Care . I know that I can leave town and that he will be in good hands and well cared for, he also really likes the staff. It’s also easier for me to make plans when I can reserve a spot for him even months ahead of time for big trips. I highly recommend this group. And will be using them again next week.

Matthew Reedy

Feb 2024

via Google

We brought my stepfather to the Williamsburg location after Sentara Williamsburg basically kicked him out when he was on death's doorstep. Toni and the crew provided adequate care for the ~48 hours he lived after arriving. No real complaints about the care but we only had 48 hours' worth. My chief issue is the predatory pricing model. EEC charges an exorbitantly high initial setup fee, which might make sense in some cases, but didn't in ours. We paid it because we really had no other viable options. I was hoping Toni would take an honest look at her costs and revenues and charge a fee that was in line with ethical profit margins, but that didn't happen. We paid 10 times what we would have paid at a full-service skilled nursing facility. Sadly all the SNFs in the area were full, so we had no choice. We felt taken advantage of.

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Frequently Asked Questions

What types of care does Elite Elder Care offer?

Elite Elder Care offers Skilled Nursing / Long Term Care.

Where is Elite Elder Care located?

Elite Elder Care is located at 11 San Jose Dr in Newport News, Virginia.

What do families say about Elite Elder Care?

Families generally describe Elite Elder Care as attentive and personal, especially praising the small, home-like settings and staff who accompany residents to hospital visits. One reviewer raised a serious concern about a high initial setup fee, contrasting with the mostly positive experiences shared by others.

How can families visit Elite Elder Care?

Submit the Request Information form on this page to connect with Elite Elder Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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