I wasn't going to write a review but I see the administrator, who can't respond to emails, gave this place 5 stars so lets be honest here. My mother has been here for 9 months. The communication is awful. Patients answer the phones as the aids are VERY busy on their phones in the activity room. They diagnosed my mom with psych issues that were never a thing until the 1st day she arrived there ~ my guess is to give her the psychotropics that I did not sign off on as her proxy. They do nothing but wander all day. There is a man who is always coming in and touching her and not a staff in sight to help. My mother had a fall last week, broke her hip and hit her head, and I have reached out to the administration for information as I have conflicting stories but have had no response. The hospital has asked about her care plan but I don't have one and they also can't get in touch with anyone other than the front desk and the patients on the 3rd floor. The only time you will hear from them is if you are behind on rent and they will tell you it is substantially more than it actually is.
The care and support I received at Eliot Rehab was nothing short of incredible. I came to Eliot needing very skilled care, which required everything from personal care tasks, to IV meds, wound care, PT, OT and social work services for discharge care coordination and medical insurance process assistance.
I’m a mom, in my early 40’s who had an accident which ended me up there from May 25-Dec 25. It was very important to me, that the care support my goals and that my son (who is young and has ASD)/ family felt welcomed to visit at any time. Everyone on the staff was so supportive and helpful in trying to make the experience as positive as possible for my son, who was having a very difficult time with the separation.
The staff was so caring, having been at a different rehab prior which was a very poorly managed one, it caught me off guard. Because it was like everyone!!! Everyone from the housekeepers (especially Angela), to laundry, to CNAs (Luci, Ez, Victor, Steve, Lola), Nursing staff. The 2nd floor Nursing staff was so knowledgeable and helpful, there were so many good Nurses. All the way to the front desk staff like Maureen, Kaitlyn and the Activities Department. Some other amazing staff was Dennis, Nehemie, Jackson, Maria and Emily.
I cannot say enough positive things about the Rehab Department, the entire team was so supportive and knowledgeable about their roles and how to get the best out of me to get me home on my timeline.
The facility went above and beyond to get me home for Christmas with my family, which was a huge deal to me. They even made sure I had a temporary wheelchair when the pharmacy didn’t carry what I needed. This was so huge to me, because it truly showed that they cared about me and my health and rehab goals.
So thank you Eliot.
Update: I’ve been home since Dec (we have had a great few holidays so far), and doing decently, still rehabbing at home. I still have a long road, but Eliot was a vital part of my rehab. I’m grateful for the support and care and would return if needed.
Just got my sister out of Eliot and I thank God we were able to move her.. This place was beyond awful. They did nothing for her. When we arrived in the morning she was in the same clothes from the day before. I feel so bad for the patients left there just wondering the halls. Nothing to do all day. The place was disgusting and smelled bad all the time. But most important i never felt like my sister was safe and couldn't get her out fast enough..
Anyone who left a 5 star review for this place is either blind or lying. There are men and women in the same dementia unit and the men are allowed to go in and out of the women's bedrooms ALL DAY LONG "without supervision." When I asked why this was allowed, because the same two men kept coming into my mom's bedroom, I was told "well she goes into their bedrooms too." "This is just what they do." "They roam." Really? What the hell? I can't even imagine what happens in this unit at night. I walked in one day and my mom was in the bathroom, standing in her own feces, crying. She can barely function by herself, let alone use the bathroom. God knows how long she was in this predicament for. The place smells to the high heavens. I still have the stench of this place in my nostrils several hours after leaving. Everything, whether valuable or not, gets "lost". Clothes, personal items, personal hygien items, everything. There is nowhere for patient to lock his/her items up. Many, many items have just gone missing. I stopped asking where things went to, because the staff will just look at you like you have 5 heads for asking. In the end it doesn't matter. I can't believe anyone would CHOOSE this place. My mom was SENT by the hospital because it was the only place that had a bed available. No wonder. If you tour here make sure you ask for the floor where your loved one will be. I cry everytime I leave this place. I'm poor, and I have to work and this is what her insurance covers. But if YOU have a choice. Go elsewhere.
If a staff member reads this. There are a few who are very nice. They know who they are. And we love you for it. It's just not enough to make up for the horrible, unsafe, dirty environment of this place.
My Mom recently stayed at Eliot for a short time rehabilitation. The folks there could not have been nicer. Her nurses, Sam and Jackson took very gentle care of her. The assistant nursing head, Sofia, was wonderful in her explanation of things and in making sure my Mom got the care she needed. The rehab specialists were very careful to listen to my Mom's needs and concerns, while showing her a lot of love as they gently pushed her to do what was needed for recovery. And Kaitlyn, the admissions director was really attentive to the situation and doing whatever our family felt was important for my Mom's recovery and, equally as important, my Dad's health as he is the primary caregiver. In short, the staff at Eliot Center listens and responds to the needs of the patient and the family. Thank you Eliot Center!
