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Eliot Center For Health And Rehabilitation

168 West Central Street

3.6(29 ratings)· Natick average: 4.6

Eliot Center For Health And Rehabilitation, photo 11 / 5

Quick Facts

Total units
114
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
114
Unit capacity
Licensed for up to 114 residents
Care concern
Reported lack of supervision in dementia unit

What Families Think

Reviews of Eliot Center are sharply divided: several families describe attentive, skilled rehab care and warm staff, while others report serious safety, cleanliness, and communication failures, particularly in the dementia unit. This split makes it especially important for families to tour in person and ask detailed questions about the specific floor or unit their loved one would be placed on.

The Good

  • Praised for skilled rehab, PT/OT, and wound care
  • Nurses and CNAs described as caring and attentive
  • Staff helped coordinate discharge and insurance paperwork
  • Admissions director described as attentive to family needs
  • Accommodated family visits, even for a young child

The Bad

  • Multiple reports of poor communication with families
  • One report of unsupervised co-ed dementia unit access
  • Reports of unpleasant odors and unclean conditions
  • One report of a fall with unclear follow-up care plan

AI-generated from reviews and community data.

Eliot Center For Health And Rehabilitation is a senior living community in Natick, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 29 reviews.

About Eliot Center For Health And Rehabilitation

Eliot Center for Health and Rehabilitation is a skilled nursing and long-term care facility in Natick, Massachusetts, licensed for 114 residents. It provides skilled nursing care, rehabilitation services including physical and occupational therapy, wound care, and discharge planning support.

Family experiences at Eliot vary significantly. Some families report attentive nursing staff by name and careful coordination of medical services during rehabilitation stays. Others describe serious concerns about supervision in dementia units, communication breakdowns between staff and families, inconsistent personal care standards, and limited daily activities. One family wrote that staff were "very gentle" in their care, while another expressed concern that patients were "wondering the halls" with little to do.

The facility holds a 3.6 out of 5 rating across 29 Google reviews, reflecting this mixed picture. Families considering Eliot should weigh the positive experiences with skilled rehabilitation against the recurring concerns about oversight, communication, and day-to-day care consistency raised in lower-rated reviews.

Types of Care at Eliot Center For Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Eliot Center For Health And Rehabilitation

3.6overall · 29 ratings combined

3.6★ on Google (29)

Kristin Manesis

Jun 2026

via Google

I wasn't going to write a review but I see the administrator, who can't respond to emails, gave this place 5 stars so lets be honest here. My mother has been here for 9 months. The communication is awful. Patients answer the phones as the aids are VERY busy on their phones in the activity room. They diagnosed my mom with psych issues that were never a thing until the 1st day she arrived there ~ my guess is to give her the psychotropics that I did not sign off on as her proxy. They do nothing but wander all day. There is a man who is always coming in and touching her and not a staff in sight to help. My mother had a fall last week, broke her hip and hit her head, and I have reached out to the administration for information as I have conflicting stories but have had no response. The hospital has asked about her care plan but I don't have one and they also can't get in touch with anyone other than the front desk and the patients on the 3rd floor. The only time you will hear from them is if you are behind on rent and they will tell you it is substantially more than it actually is.

Damaris McLaren Hadayia

May 2026

via Google

The care and support I received at Eliot Rehab was nothing short of incredible. I came to Eliot needing very skilled care, which required everything from personal care tasks, to IV meds, wound care, PT, OT and social work services for discharge care coordination and medical insurance process assistance. I’m a mom, in my early 40’s who had an accident which ended me up there from May 25-Dec 25. It was very important to me, that the care support my goals and that my son (who is young and has ASD)/ family felt welcomed to visit at any time. Everyone on the staff was so supportive and helpful in trying to make the experience as positive as possible for my son, who was having a very difficult time with the separation. The staff was so caring, having been at a different rehab prior which was a very poorly managed one, it caught me off guard. Because it was like everyone!!! Everyone from the housekeepers (especially Angela), to laundry, to CNAs (Luci, Ez, Victor, Steve, Lola), Nursing staff. The 2nd floor Nursing staff was so knowledgeable and helpful, there were so many good Nurses. All the way to the front desk staff like Maureen, Kaitlyn and the Activities Department. Some other amazing staff was Dennis, Nehemie, Jackson, Maria and Emily. I cannot say enough positive things about the Rehab Department, the entire team was so supportive and knowledgeable about their roles and how to get the best out of me to get me home on my timeline. The facility went above and beyond to get me home for Christmas with my family, which was a huge deal to me. They even made sure I had a temporary wheelchair when the pharmacy didn’t carry what I needed. This was so huge to me, because it truly showed that they cared about me and my health and rehab goals. So thank you Eliot. Update: I’ve been home since Dec (we have had a great few holidays so far), and doing decently, still rehabbing at home. I still have a long road, but Eliot was a vital part of my rehab. I’m grateful for the support and care and would return if needed.

Lorraine Collier

Apr 2026

via Google

Just got my sister out of Eliot and I thank God we were able to move her.. This place was beyond awful. They did nothing for her. When we arrived in the morning she was in the same clothes from the day before. I feel so bad for the patients left there just wondering the halls. Nothing to do all day. The place was disgusting and smelled bad all the time. But most important i never felt like my sister was safe and couldn't get her out fast enough..

Donna Bonnell

Mar 2026

via Google

Anyone who left a 5 star review for this place is either blind or lying. There are men and women in the same dementia unit and the men are allowed to go in and out of the women's bedrooms ALL DAY LONG "without supervision." When I asked why this was allowed, because the same two men kept coming into my mom's bedroom, I was told "well she goes into their bedrooms too." "This is just what they do." "They roam." Really? What the hell? I can't even imagine what happens in this unit at night. I walked in one day and my mom was in the bathroom, standing in her own feces, crying. She can barely function by herself, let alone use the bathroom. God knows how long she was in this predicament for. The place smells to the high heavens. I still have the stench of this place in my nostrils several hours after leaving. Everything, whether valuable or not, gets "lost". Clothes, personal items, personal hygien items, everything. There is nowhere for patient to lock his/her items up. Many, many items have just gone missing. I stopped asking where things went to, because the staff will just look at you like you have 5 heads for asking. In the end it doesn't matter. I can't believe anyone would CHOOSE this place. My mom was SENT by the hospital because it was the only place that had a bed available. No wonder. If you tour here make sure you ask for the floor where your loved one will be. I cry everytime I leave this place. I'm poor, and I have to work and this is what her insurance covers. But if YOU have a choice. Go elsewhere. If a staff member reads this. There are a few who are very nice. They know who they are. And we love you for it. It's just not enough to make up for the horrible, unsafe, dirty environment of this place.

Russ Whinnem

Nov 2024

via Google

My Mom recently stayed at Eliot for a short time rehabilitation. The folks there could not have been nicer. Her nurses, Sam and Jackson took very gentle care of her. The assistant nursing head, Sofia, was wonderful in her explanation of things and in making sure my Mom got the care she needed. The rehab specialists were very careful to listen to my Mom's needs and concerns, while showing her a lot of love as they gently pushed her to do what was needed for recovery. And Kaitlyn, the admissions director was really attentive to the situation and doing whatever our family felt was important for my Mom's recovery and, equally as important, my Dad's health as he is the primary caregiver. In short, the staff at Eliot Center listens and responds to the needs of the patient and the family. Thank you Eliot Center!

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Government Inspection History

4 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2026

Jan 21, 2025Fire Safety StandardHealth Standard20 citations
  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity B of L: potential for minimal harm, patternCorrected Feb 13, 2025

Nov 21, 2023Fire Safety StandardHealth Standard14 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Dec 19, 2023

Mar 18, 2022Fire Safety StandardHealth Standard24 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2022

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Honor each resident's preferences, choices, values and beliefs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Eliot Center For Health And Rehabilitation offer?

Eliot Center For Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Eliot Center For Health And Rehabilitation located?

Eliot Center For Health And Rehabilitation is located at 168 West Central Street in Natick, Massachusetts.

What do families say about Eliot Center For Health And Rehabilitation?

Reviews of Eliot Center are sharply divided: several families describe attentive, skilled rehab care and warm staff, while others report serious safety, cleanliness, and communication failures, particularly in the dementia unit. This split makes it especially important for families to tour in person and ask detailed questions about the specific floor or unit their loved one would be placed on.

How did Eliot Center For Health And Rehabilitation do on recent health and safety inspections?

Eliot Center For Health And Rehabilitation had 4 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Eliot Center For Health And Rehabilitation?

Submit the Request Information form on this page to connect with Eliot Center For Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Eliot Center For Health And Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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