MyLivingChoice

El Jen Healthcare and Rehabilitation Services

5538 W Duncan Dr

3.9(119 ratings)· Las Vegas average: 4.2

El Jen Healthcare and Rehabilitation Services, photo 11 / 6

Quick Facts

Total units
144
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
144

What Families Think

El Jen Skilled Care is a skilled nursing and long-term care community in Las Vegas holding a 3.9 out of 5 rating across 119 Google reviews, though no individual reviewer comments were provided to detail specific experiences.

The Good

  • Solid 3.9 out of 5 rating from 119 families
  • Consistently positive overall reputation among reviewers

The Bad

  • No published pricing information available
  • No amenities details provided for prospective families
  • No specific reviewer comments available to verify care quality

AI-generated from reviews and community data.

El Jen Healthcare and Rehabilitation Services is a senior living community in Las Vegas, Nevada offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 119 reviews.

About El Jen Healthcare and Rehabilitation Services

El Jen Skilled Care is a skilled nursing / long term care community in Las Vegas, Nevada. The community is licensed for up to 144 residents.

Families rate El Jen Skilled Care 3.9 out of 5 based on 119 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at El Jen Healthcare and Rehabilitation Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of El Jen Healthcare and Rehabilitation Services

3.9overall · 119 ratings combined

3.9★ on Google (119)

Kimberly Brown

Jul 2026

via Google

It is terrifying here. I have been here since Thursday. And I have been dropped in the bathroom on Saturday.They didn't have the proper help to get me off the floor. Waited forever each time to get the bed pan. Got a call button Friday night. Got aTV Sat morning. I also will update this review Today is Sunday, and the CNA from this morning I explained I needed to go on the bedpan. She took care but when I was done she took the pan out and said turn over. She was going to let me laying urine. I said may I have some wipes. I had to wipe myself. I asked her not to home back in. Now no nurse was answering the call button. I have suffered waiting to be put in the bedpan. My breakfast was switched with the other person in the room. What I had eggs, waffles, were COLD. There was no sugars for the Cheerios. One butter for the cold waffles and I ketchup or extra napkins. Never got any breakfast. They do not care here. There is a number to call I have managed 1 time this morning to get thru but that was a joke. I have asked to speak to someone in charge, Joke. No one has come to my room because now they say no ones here on the weekend. I am not done with this review and will be updating.

Tried calling nurse station at 9:12pm ( 6/25:26) to check on a friend. Phone just rings and rings. Doesn’t someone know how to answer the phone? Michele Dodd Your housekeeping staff is great. Everytime I visit the facility smells good. Kudos to housekeeping

Nette Rab

May 2026

via Google

I will be doing a review on El Jen Healthcare and Rehab, now rebranded as Willow Haven. While I was at Centennial Hills Hospital, I was approved to be transferred there for rehab care. Everything was supposedly arranged, and transport was scheduled to pick me up at 7 PM. Before my transfer, I asked my boyfriend to visit the facility to make sure everything would be okay. He arrived around 3:15 PM and met with the administrator. The administrator confirmed my arrival and even showed him the room I would be staying in. We were told they would prepare my bed and get everything ready. Although the facility was older, we were fine with that as long as I received proper care. Unfortunately, things quickly went downhill when I arrived. The first thing I noticed was the strong smell of cigarette smoke throughout the facility. It smelled fresh, like someone had just been smoking nearby. Then I found out the staff on duty did not even know I was arriving. I asked for my medication because I had a severe headache, and they told me they did not have my prescriptions because they “didn’t know I was coming.” To make matters worse, I was placed in a bed without safety rails, even though I was considered a fall risk after everything I had just gone through medically. When I asked about it, I was told I would have to wait until Monday. This was Thursday night. At that point, I felt unsafe and completely unsupported. Because of my worsening headache and the lack of medication and proper care, I ended up calling 911 myself to be transported back to Centennial Hills Hospital. After being hospitalized for such a long time and going through such a serious health journey, this experience was extremely upsetting and disappointing. Based on my personal experience, I would not recommend El Jen Healthcare/Rehab, now Willow Haven. The lack of communication, preparation, and patient care was unacceptable.

Brandon R.

Jan 2026

via Google

I am a current patient here and so far its been a horrible experience! The staff takes hours to answer the call lights and when they do they have a bad attitude and rush out as soon as they can. I call the main phone number and no one answers! I literally called 911 so they can let my nurse know i need help. The food is terrible and literally looks rotten. I've been here for 3 days and only had my vitals taken 1 time. They run out of clean linens all the time and supplies all the time. I will be reporting this place to the Board of Nursing. This place deserves to be shut down!

nicole ross

Sep 2025

via Google

avoid this place at all costs! my mother was sent here after having her leg amputated, she declined within a week of being here. the staff ignored me and my sister’s concerns about infection and wanting to be sent back to the hospital. they told us that we would have to sign a paper of AMA. they kept telling us it was a uti but continuously either threw away or never sent off her urine to be tested for that said uti. her mental state started to decline rapidly and when we brought that to their attention they told us it was the uti , we had to call 911 yesterday because her vitals were dangerously low and she couldn’t make out a sentence or know who she was or where she was. when the paramedics arrived they asked the staff how long she’s been like this staff said just today when it has been 4 days! and the staff told paramedics it was an infection in the stump which they kept telling me and my family that it wasn’t. my mother is in the hospital now being treated for sepsis because this place was completely negligent and ignored all signs and all of our concerns! do not let your family member go here they do not care about people at all! literally zero empathy or compassion. out of the week we were there there was only one staff member that was amazing a cna named jennifer everyone else doesn’t care at all.

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Government Inspection History

10 inspection visits in the last three years, 86 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 24, 2026Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 14, 2026

Dec 11, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 2, 2026

Aug 1, 2025Health ComplaintHealth Standard6 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025

Feb 13, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025

Dec 18, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024

May 16, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

Jan 18, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024

Aug 31, 2023Fire Safety StandardHealth ComplaintHealth Standard32 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Establish policies and procedures for volunteers.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Establish staff and initial training requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2023

  • Conduct risk assessment and an All-Hazards approach.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Establish policies and procedures including evacuation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

Jun 21, 2022Fire Safety StandardHealth Standard31 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2022

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2022

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Establish emergency prep training and testing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

Nov 1, 2019Fire Safety Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2020

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2020

  • Establish roles under a Waiver declared by secretary.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2020

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2020

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2020

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2020

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2020

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does El Jen Healthcare and Rehabilitation Services offer?

El Jen Healthcare and Rehabilitation Services offers Skilled Nursing / Long Term Care.

Where is El Jen Healthcare and Rehabilitation Services located?

El Jen Healthcare and Rehabilitation Services is located at 5538 W Duncan Dr in Las Vegas, Nevada.

What do families say about El Jen Healthcare and Rehabilitation Services?

El Jen Skilled Care is a skilled nursing and long-term care community in Las Vegas holding a 3.9 out of 5 rating across 119 Google reviews, though no individual reviewer comments were provided to detail specific experiences.

How did El Jen Healthcare and Rehabilitation Services do on recent health and safety inspections?

El Jen Healthcare and Rehabilitation Services had 10 government inspection visits in the last three years, with 86 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit El Jen Healthcare and Rehabilitation Services?

Submit the Request Information form on this page to connect with El Jen Healthcare and Rehabilitation Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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