Joshua Dales
Mar 2026
I have dementia the staff is nice. I have dementia the staff.
1 / 6Quick Facts
- Care levels
- Billed by care tier (e.g. 'level 3 care')
- Room setup
- Memory care residents may share a room
What Families Think
Desert View Senior Living draws a wide range of feedback, from families who felt deeply cared for and supported through difficult transitions to others who describe serious lapses in communication, billing, and care follow-through. Many reviewers praise specific staff members by name for compassion and attentiveness, while a notable number of reports raise concerns about management responsiveness, refunds, and how urgent medical needs were handled.
The Good
- Staff frequently praised by name for compassion
- Memory care unit with long-term residents
- Hospice partner reports clean, safe environment
- Good staff-to-resident ratio noted by families
- Staff give timely updates to families
- Activities, outings, and holiday events offered
The Bad
- Several reports that phone calls go unanswered
- Multiple complaints about delayed or unpaid refunds
- One report staff ignored requests to check a sick resident
- Repeated complaints that food quality is lacking
- One serious complaint about privacy violation after a death
- Memory care residents described as needing more stimulation
AI-generated from reviews and community data.
Desert View Senior Living is a senior living community in Las Vegas, Nevada offering Assisted Living and Independent Living. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 31 reviews.
About Desert View Senior Living
Desert View Senior Living is an assisted living and independent living community in Las Vegas, Nevada, serving residents across multiple care levels. With a 4.2/5 Google rating from 31 reviews, the community operates with both independent and assisted care services.
Families consistently praise the staff's attentiveness and compassion. Multiple reviewers highlighted that caregivers go beyond routine tasks, one family noted the staff "really do care about each of their residents and their families." Food quality and activities draw positive mention, with one resident reporting that "the chef is open to new menu ideas." The physical environment is described as clean, comfortable, and non-institutional. However, reviews also surface concerns: some families reported delayed or unresponsive communication during critical moments, unmet medical requests, and visitor restrictions that were not clearly explained upfront.
The most glowing accounts come from families whose loved ones settled in successfully, with staff like Kelly earning individual recognition for building genuine connections. One family wrote of their mother having "the best year and a half of her life there." A smaller set of one-star reviews detail serious issues including ignored health complaints, extended family separation policies, and administrative inconsistency. These divergent experiences suggest outcomes may depend significantly on staff assignment and timing of placement.
Types of Care at Desert View Senior Living
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Meals & Dining
- Professional Chef
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Desert View Senior Living
4.2overall · 31 ratings combined
4.2★ on Google (31)
Angelique Moore
Aug 2025
My mom had the best year and a half of her life there. She made friends, did some of the activities, went to church and was given such good care by the staff. We did get charged for level 3 care when my mother was in the hospital and didn’t get the full 7 months of $300 discount but they said we would receive a refund. Kelly was such a blessing to my mom. She made her feel comfortable from day 1. My only complaint was with Ryan when I was trying to get answers about what standards my mom needed to meet to come back and what the move out policy was since I couldn’t find my contract.<br>They still deserve 5 stars ⭐️ in my mind.<br>My little boy Brady was allowed to visit and brought so much joy to everyone there. Mom and I miss everyone there. She’s unfortunately had to move somewhere with a higher level of care.<br>Last note, my grandmother lived here 17 years ago when it was called Willow Creek. I guess my turn is next.
Michelle F
Apr 2025
We moved my mom into Desert View Senior Living (memory care) and could not be any happier. The staff to resident ratio is excellent and they take exceptional care of her. I have reached out on multiple occasions for guidance and always receive a quick response. I highly recommend this facility to anyone who needs memory care for a loved one.
Grinner
Mar 2025
They took great care of my mom it was a hard time for her
Shaun Hickey
Jan 2025
I just wanted to take the time, at this 90 day mark, to tell you how much we appreciate you and your staff at Desert View.<br>My Mom has adjusted very well and we know for certain this was the best place for her. I love everything about Desert View, right down to the apartment you chose for her. We would make the same decision a million times over!!<br>I just wanted to say THANK YOU again!
Frequently Asked Questions
What types of care does Desert View Senior Living offer?
Desert View Senior Living offers Assisted Living and Independent Living.
Where is Desert View Senior Living located?
Desert View Senior Living is located at 3890 N Buffalo Dr in Las Vegas, Nevada.
What do families say about Desert View Senior Living?
Desert View Senior Living draws a wide range of feedback, from families who felt deeply cared for and supported through difficult transitions to others who describe serious lapses in communication, billing, and care follow-through. Many reviewers praise specific staff members by name for compassion and attentiveness, while a notable number of reports raise concerns about management responsiveness, refunds, and how urgent medical needs were handled.
How can families visit Desert View Senior Living?
Submit the Request Information form on this page to connect with Desert View Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Desert View Senior Living? Claim this listing to update photos, pricing, and details. It's free.
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