MyLivingChoice

East Bank Center

6131 Park Ridge Road

3.9(57 ratings)

East Bank Center, photo 11 / 5

Quick Facts

Total units
54
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
54
Rehab Services
On-site physical and occupational therapy
Stay Type
Offers short-term rehabilitation stays

What Families Think

East Bank Center is a skilled nursing and rehab facility in Loves Park, Illinois, with a mixed reputation among families. Reviewers who used it primarily for rehab praise strong therapy services, cleanliness, and made-from-scratch food, while several families of longer-term residents report neglectful CNAs, slow response to call lights, and poor communication about falls or discharge.

The Good

  • Strong physical and occupational therapy for rehab patients
  • Long-tenured staff who know residents well
  • Food described as made-from-scratch and enjoyable
  • Housekeeping consistently praised as clean and friendly

The Bad

  • Multiple reports of rude or inattentive CNAs
  • Slow response to call lights, up to 45 minutes
  • One report of a fall not communicated to family
  • One report of unsafe, unassisted discharge process

AI-generated from reviews and community data.

East Bank Center is a senior living community in Loves Park, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 57 reviews.

About East Bank Center

East Bank Center is a skilled nursing and long-term care facility in Loves Park, Illinois, with a licensed capacity of 54 residents. The community serves patients recovering from surgery and injury, as well as those needing extended care support.

Family experiences at East Bank vary considerably. Positive reviewers consistently praise the nursing and therapy staff for professionalism, attentiveness, and genuine care. One family wrote that staff "have become family" and "actually care about their patients." Multiple families highlighted strong communication from nurse practitioners and appreciated the food quality and overall atmosphere. Therapists are frequently described as excellent and effective in helping residents regain independence. However, several families reported significant concerns about consistency in care quality, noting that some CNA staff were rude or dismissive, and describing delayed response to call lights and medication errors. One family expressed concerns about dietary oversight for cardiac patients and equipment management.

East Bank Center holds a 3.9 out of 5 Google rating based on 57 reviews. The facility appears to excel in rehabilitation outcomes and clinical communication, but reviewers suggest that care experience can depend substantially on individual staff members encountered during a stay.

Types of Care at East Bank Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of East Bank Center

3.9overall · 57 ratings combined

3.9★ on Google (57)

Sarah Walter

May 2026

via Google

I spent 2 weeks for rehab from knee surgery. Everyone was very nice, courteous and attentive to our needs. The physical and occupational therapy was excellent. The food was great, never had anything that I could not eat. Housekeeping was excellent and friendly, always willing to help. The nurses and support staff were always kind and eager to assist our needs. The building could use more electrical outlets in each room and automatic front doors would be a plus. Overall I would definitely go there again.

Mary Hensley

May 2026

via Google

My mother was in this facility for 18 days. For the most part the staff was decent. 50% of the CNA's need to find a new profession. They were rude and nasty to my mother and her roommate. If it wasn't for my mother telling me not to say anything, I would have had words with each and every one of them myself. If you can't be kind and civil to what is mostly elderly clientele, go find a new job!!!! I would never allow my mother to be placed in that facility again. Those CNA's were just lucky that I was not there to witness such despicable behavior. What if someone treated their mother or family member like that? I am sure that they wouldn't tolerate such behavior! The next issue is had is that no one assisted getting my mother to the car. With a driveway that is an incline, and two elderly parents, it was a very unsafe position they put us in. I believe its customary for a staff member to assist with the discharge of a patient and to make sure they get to the vehicle safely. Ive never seen a hospital or rehab center just let us fend for ourselves. I even had to take their wheelchair back into their building. I almost let the damn thing roll down the hill into the river.

Heather Mattura

Feb 2026

via Google

My mother was at this facility for a few months. She received some of the worst care possible! I will never let her back to this place. Some of the staff members were rude, always had an attitude. They would take 45 minutes to answer call lights, and to top it off they also gave her a broken call light remote so they wouldn't know she needed assistance at times. The admin never returned my call to discuss my mothers discharge. My mother also had a fall and they never contacted me. Needless to say, my mother left there worse than what she was when she went in. I do not recommend sending your family members to this place.

Beverly Hughes

Oct 2025

via Google

This place was absolutely the worst.I will never go there again

nadine Ferguson

Apr 2025

via Google

OSF hospital sent a referral for my 91 yr old mom for rehab. She was denied they would not give the hospital a good reason. So the place must discriminate against older people. So they must not be able to give the proper care they are bragging about.

Request information

Ask about availability, pricing, or a tour. Your details go only to East Bank Center, never sold or shared.

Government Inspection History

10 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 17, 2026Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2026

Jul 24, 2025Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

Jun 26, 2025Health Complaint2 citations
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 2, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 2, 2025

Apr 3, 2025Health Complaint2 citations
  • Ensure the activities program is directed by a qualified professional.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 18, 2025

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 18, 2025

Jan 9, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

Oct 22, 2024Fire Safety Complaint3 citations
  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 23, 2024

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 23, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 23, 2024

Sep 11, 2024Fire Safety StandardHealth Standard15 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2024

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2024

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

Feb 6, 2024Health Complaint1 citation
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2024

Aug 9, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Aug 3, 2023Fire Safety StandardHealth Standard14 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Aug 24, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does East Bank Center offer?

East Bank Center offers Skilled Nursing / Long Term Care.

Where is East Bank Center located?

East Bank Center is located at 6131 Park Ridge Road in Loves Park, Illinois.

What do families say about East Bank Center?

East Bank Center is a skilled nursing and rehab facility in Loves Park, Illinois, with a mixed reputation among families. Reviewers who used it primarily for rehab praise strong therapy services, cleanliness, and made-from-scratch food, while several families of longer-term residents report neglectful CNAs, slow response to call lights, and poor communication about falls or discharge.

How did East Bank Center do on recent health and safety inspections?

East Bank Center had 10 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit East Bank Center?

Submit the Request Information form on this page to connect with East Bank Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at East Bank Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Loves Park.