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Eagle Ridge Senior Living

101 Ridge Rd

3.9(16 ratings)

Eagle Ridge Senior Living, photo 11 / 11

Quick Facts

Total units
35
Licensed capacity
35 residents

Wisconsin DHS

What Families Think

Reviews of Eagle Ridge Senior Living are sharply divided: some families describe a warm, home-like community with attentive long-term care, while others report serious lapses in basic care and communication. The mix of a 5-star rating and multiple 1-star complaints suggests inconsistency in how care is delivered from shift to shift.

The Good

  • Staff described as kind and family-like
  • Quiet hillside location near downtown
  • Long-term residents reported thriving for years
  • Active social activities for residents
  • Staff proactively called families about incidents

The Bad

  • Multiple reports of inconsistent staff care and attention
  • One report of a resident wandering outdoors and falling
  • One report of no hot water for seven days
  • Several mentions of leadership issues like early departures
  • No published pricing information available

AI-generated from reviews and community data.

Eagle Ridge Senior Living is a senior living community in Osceola, Wisconsin offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 16 reviews.

About Eagle Ridge Senior Living

Eagle Ridge Senior Living is an assisted living community in Osceola, Wisconsin, licensed for up to 35 residents. The community offers 24-hour staff, medication management, an emergency call system, housekeeping, wheelchair accessibility, and social activities in gathering and activity spaces.

Reviewers offer notably mixed accounts of the experience. Some families describe warmth and attentiveness, with one noting the staff "treats everyone like family" and another praising staff responsiveness to incidents and administrative support over a four-and-a-half-year residency. Others, however, report serious concerns about consistency in care delivery, including medication administration, personal assistance during nights and weekends, and incident response, with families describing inadequate help with basic needs and safety gaps.

Types of Care at Eagle Ridge Senior Living

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Eagle Ridge Senior Living

3.9overall · 16 ratings combined

3.9★ on Google (16)

Jill H

Jun 2026

via Google

My mother was a resident at Eagle Ridge Senior Living for 4 1/2 years. The staff and administration were wonderful and my mother loved it there! There were many activities to keep residents busy and happy. It was sad for all of us when she had to leave, needing other care. The staff called me when incidents happened and issues came up. They were extremely helpful as we waded into the bureaucracy of paperwork and phone calls when a move was necessary. Eagle Ridge is a very high quality senior living facility that I would recommend to anyone!

Tracy I

Dec 2025

via Google

The assisted living residents are a great group! There are some good staff and some that shouldn’t be there. My mother was a resident for about 5 months, she had Alzheimer’s and wasn’t able to speak up for herself. At one point she started wandering and was given a wander guard, that night she walked out the front door and fell on a culvert. The staff didn’t find her, 911 was called when someone heard her yelling. My mother was verbally abused and neglected, I was lied to repeatedly. Management uses some of the staff like puppets, get’s information from them and twist it to their advantage.

AJ Jones

Oct 2025

via Google

I have a relative currently residing in this facility. The care is inconsistent, primarily due to the staff on duty at the time. The inconsistencies flow into all aspects of the care that is needed. This includes, but not limited to, medication administration, bathing, night time routines, resident checks that are documented for all to complete and sadly empathy, patience and basic caring for another human. The remainder inconsistencies fall on the leadership. If leaders have no regard for punctuality, honesty, basic communication, follow through or setting an example, why would staff perform any differently? Making drink runs and leaving early on a regular basis is not the behavior of good leaders. This facility has lost sight of their most basic purpose- the care and well being of the residents.

T S

Aug 2025

via Google

My mother was in there for 10 days very bad experience. She wouldnt ever get any help right away especially on the nights and weekends. No help to get out of bed and to the bathroom at night so she would wet the bed and have to lay in it the rest of the night. They would change the bedding in the morning and left wet mattress pads on it more than once that we noticed. Threw the wet bedding on the floor in the bathroom instead of taking it to the washing room. The day we packed her up they had been without hot water for 7 days and counting. She didnt get 1 shower or bath in 10 days. Horrible experience she was so relieved to get out of there and no one even noticed that we packed her up and left!!!!

Nora Miller

May 2023

via Google

Eagle Ridge Senior feels like home to me. The staff is so kind and patient with the residents and treats everyone like family. The location is perfect, it's close to downtown but very quiet on the hill. I believe the residents love living here❣️

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Frequently Asked Questions

What types of care does Eagle Ridge Senior Living offer?

Eagle Ridge Senior Living offers Assisted Living.

Where is Eagle Ridge Senior Living located?

Eagle Ridge Senior Living is located at 101 Ridge Rd in Osceola, Wisconsin.

What do families say about Eagle Ridge Senior Living?

Reviews of Eagle Ridge Senior Living are sharply divided: some families describe a warm, home-like community with attentive long-term care, while others report serious lapses in basic care and communication. The mix of a 5-star rating and multiple 1-star complaints suggests inconsistency in how care is delivered from shift to shift.

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