Sheila Proehl
Jan 2026
I’m new to BrightStar Care and I have been very impressed with the Care that I am receiving. I think they have done an excellent job matching Me with people I can relate to.
1 / 6Quick Facts
- Veteran care
- Contracted with Minneapolis VA Medical Center for veterans
- Caregiver tracking
- Caregivers use check-in/check-out app with office follow-up
- Multiple branches
- Operates through several local offices with mixed reviews
What Families Think
Families describe BrightStar Care in White Bear Lake as responsive and well organized, especially when arranging urgent or overnight home care, with caregivers frequently praised for compassion and reliability over months or years. The agency has a notable contract to serve veterans through the Minneapolis VA Medical Center. A handful of reviewers, however, report serious communication and sensitivity problems at specific branch offices, pointing to inconsistency across the organization's locations.
The Good
- Quick response for urgent overnight care requests
- Detailed intake process praised by multiple families
- Caregivers described as compassionate and dependable long-term
- Check-in/check-out app with office follow-up on missed logins
- Serves veterans through VA Medical Center contract
- Some clients report 8 years of continuous reliable care
The Bad
- One report of disorganization, short staffing, and high turnover
- Some reviewers cite rude staff and poor communication at specific offices
- One dispute over care termination and a complaint letter to the VA
- No published pricing information available
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving White Bear Lake, Minnesota offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.2 out of 5 across 27 reviews.
About BrightStar Care
BrightStar Care in White Bear Lake, Minnesota provides home health and hospice services, serving the community through contracts including the Minneapolis VA Medical Center for veterans receiving care benefits. The company handles wound care, overnight support, medication management, and assistance with daily living activities.
Families consistently praise the intake and scheduling process, describing BrightStar as organized and responsive to urgent needs. One family noted they "were so friendly and caring and immediately helped" when seeking overnight care on short notice. Staff communication stands out, caregivers use check-in and check-out apps with company follow-up, and families report detailed home care plans. Individual caregivers earn particular recognition for competence and compassion; families mention aides going out of their way with medication management, doctor appointment coordination, and weekend responsiveness from nursing staff.
Several reviews highlight eight years of reliable service and staff who become trusted members of the care team. However, a small number of families report serious communication gaps and sensitivity concerns at some office locations, suggesting inconsistency across the organization.
BrightStar Care holds a 4.2 out of 5 Google rating based on 27 reviews.
Types of Care at BrightStar Care
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of BrightStar Care
4.2overall · 27 ratings combined
4.2★ on Google (27)
Premier Medical Management
Oct 2025
Morgan went above and beyond in the recent care of my father-in-law. Would highly recommend BrughtStar.
Carol Freerks
Mar 2025
Horrible. They claim we are predujudiced on caregivers, but never told reason until we were cancelled. Totally untrue. Reason: we let people go home early on Saturdays, they say reason was perceived as racial and sent a scathing letter to VA our financial supporter. Tried to solve with them. This is BrightStar of Lake Elmo.
Kent Gustafson
Feb 2025
I have had nothing but positive interactions with the BrightStar Care team. They truly care about the work they do and the people they serve.
Jon Walsh
Feb 2025
As a disabled veteran, I'm very pleased with the home care service provided by BrightStar employees.
Frequently Asked Questions
What types of care does BrightStar Care offer?
BrightStar Care offers At-Home Care.
Where is BrightStar Care located?
BrightStar Care is located at 3666 E County Line N in White Bear Lake, Minnesota.
What do families say about BrightStar Care?
Families describe BrightStar Care in White Bear Lake as responsive and well organized, especially when arranging urgent or overnight home care, with caregivers frequently praised for compassion and reliability over months or years. The agency has a notable contract to serve veterans through the Minneapolis VA Medical Center. A handful of reviewers, however, report serious communication and sensitivity problems at specific branch offices, pointing to inconsistency across the organization's locations.
How can families visit BrightStar Care?
Submit the Request Information form on this page to connect with BrightStar Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at BrightStar Care? Claim this listing to update photos, pricing, and details. It's free.
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