Downers Grove Senior Living

Theresa C

Jul 2025

via Google ↗

If I could give zero, I would. This is the worst facility I've experienced. My loved one was there after moving from the adjacent DGNR. The decline experienced while at Saratoga Grove was significant and irreversible. The quality of care was abysmal. My sisters and I were very active in monitoring care and there was always something that we had to complain about. My loved one never had a bed sore before this place and had them constantly while there. They consistently had agency nurses and caregivers who were rude and couldn't (or wouldn't) answer questions. Anytime I went, I was guaranteed to see a caregiver lounging in a chair on their phone while residents were neglected. We had to get a private caregiver just to make sure a basic level of care was met. If you're looking for quality care, skip Saratoga Grove.

Cynthia Depietro

Jul 2024

via Google ↗

Saratoga, my mom is a Resident there , The staff the food activities are Wondeful . My family and I couldn’t be more happier that she is part of Saratoga Family.

Tom Pondel

Jul 2024

via Google ↗

I contacted Saratoga Grove for a tour. They responded very quickly. The tour was very good. I got to see the whole facility in a couple hours. Saw a room, Food prep and Exercise room.

Nadine Pachter

Jul 2024

via Google ↗

My mother-in-law was there for a 2 week stay in June. She was very apprehensive about going to an assisted living facility. She said the staff was very pleasant, friendly and helpful. The facility was clean. The staff is willing to work with you. Saratoga Grove will be her permanent residence in September.

Sandy Borkovich

Jul 2024

via Google ↗

CAUTION: DO NOT BE CONNED BY THE GREAT SALES PITCH.<br>Our experience was 180 degrees different from what had been sold to us. We stayed for five months trying to get things to the level of care they had promised us but wound up leaving them because of atrocious communications with family members and zero transparency from all concerned. Over time our confidence in the medical staff became very low. The administration of medicines was untimely and at times incorrect. It was difficult to find a nurse and the CNAs, with one or two exceptions, were outright mean to the residents in the Memory Care Unit. The Assisted Living Unit does have different CNAs, but the same management runs both. We were forced to escalate our concerns and experiences to corporate, but the treatment we received thereafter became worse, not better; and all communication was cut off. We DO NOT recommend Saratoga Grove for your loved one.