1 / 5CMS Care Compare
Reviews for Diversicare of Riverchase are sharply divided: several families praise the compassionate care from specific nurses, CNAs, and the rehab therapy team, while at least one detailed account describes serious problems with theft, billing, and understaffing. The community's 2.9-star average reflects this split between strongly positive personal experiences and a serious negative report.
AI-generated from reviews and community data.
Diversicare Of Riverchase is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 72 reviews.
Diversicare of Riverchase is a skilled nursing and long-term care facility in Birmingham, Alabama, licensed for 132 residents. The community provides rehabilitation therapy and ongoing nursing care for patients requiring post-acute or extended care support.
Family experiences at the facility vary noticeably. Some families report exceptionally positive interactions, particularly praising the therapy team's commitment to resident progress, staff responsiveness during medical events, and individual caregivers who build genuine relationships with residents. One family noted that staff "came and got my sister set up well" during a respiratory issue "with great kindness and compassion." Families also highlight the facility's practice of assigning consistent staff to residents to ensure regular visitor connection. However, other families express concern about inconsistency in care quality, noting that while some staff members are caring, others provide less than expected attention, especially for residents unable to communicate verbally. One family strongly advised visiting frequently as a safeguard.
The facility holds a 2.9 out of 5 Google rating based on 72 reviews, reflecting a mixed picture. Five-star reviews emphasize staff warmth, therapeutic progress, and smooth admission processes, while lower ratings raise questions about staffing reliability and oversight. Prospective families should plan to visit regularly and communicate clearly with management about their relatives' needs.
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Help Me Choose2.9overall · 72 ratings combined
2.9★ on Google (72)
Teresa Tucker Corina
May 2026
My husband is doing rehab here and we have had some great experiences. From the communication with Ashley Rowser, to the communication and patience from the Therapy Department. You can tell that the team is patient, attentive, sensitive , empathetic, and makes you feel like your family members are there #1 priority.
Madison Tobia
Apr 2026
I can’t recommend anything less than this facility. My advice if you have a family member wind up here: make sure you’re visiting very, very frequently. If your relative isn’t able to communicate verbally, visit even more often. Some of the staff is very caring and tries to provide care as best they can. Other members of the staff do less than the bare minimum. Administratively, they seem to have constant turnover and very little ownership of issues. Next to nothing is done to address complaints. For me, the lowest point was my grandmother’s cell phone being stolen while she passed away. Also loved the time the front office falsified my credit card authorization and started randomly charging me for a few thousand dollars. The staff seemed short handed pretty much every time I visited. This caused care to be the bare minimum most of the time. Accessing your loved one is a challenge because the door stays locked all the time but there’s not someone there to unlock it. Also when you try to leave the building, you get stuck waiting for someone to set you free. Oftentimes the staff will be unable or unwilling to help you get in or out. There were so many awful experiences here that I won’t share due to the personal nature of them, but suffice it to say that this facility needs a lot of help.
This Is Virginia Kerr
Mar 2026
We moved my dad there last week. I was so nervous. Kim the receptionist won my dad over in the first 5 minutes and his CNA Ruby has gotten my dad to get out of the bed, hold conversations and even crack jokes again. He hasn't done that in years!!! So far I am extremely impressed. The facility also assigns all their staff to residents to make sure they have visitors daily.
Carole Coulter
Feb 2026
I had a real good experience this past Sunday. I was visiting my sister who was having a respiratory attack. Staff named Cecilia, Mary, and Anthony came and got my sister set up well, gave her a breathing treatment, and before long she was all right. They did it with great kindness, compassion. It was one of those experiences that make you feel you're in good hands. Irene (in rehab) and Ashley, the social worker, have also been real stars. Ebony has shown kindness, empathy as well. Love my sis being around good folks! Skip Coulter
Katrina Edmond
Feb 2025
Diversicare of Riverchase is a great facility. I randomly walked in and met Mary at the front desk and did a tour of the facility with Ashley and it was great. I had the opportunity to meet various staff members and everyone was so nice. The admission process was very easy. The therapy team at the facility was amazing. They worked with my mother and she progressed so much during her stay. Sydney kept me updated on how my mother’s progress in therapy and made sure that we had everything we needed when she discharged. I would recommend this facility to anyone that wants their loved one to receive quality care. Thank you to the Diversicare team for their exceptional work with my mom.
3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2019
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2019
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2018
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2018
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Diversicare Of Riverchase offers Skilled Nursing / Long Term Care.
Diversicare Of Riverchase is located at 2500 Riverhaven Drive in Birmingham, Alabama.
Reviews for Diversicare of Riverchase are sharply divided: several families praise the compassionate care from specific nurses, CNAs, and the rehab therapy team, while at least one detailed account describes serious problems with theft, billing, and understaffing. The community's 2.9-star average reflects this split between strongly positive personal experiences and a serious negative report.
Diversicare Of Riverchase had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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