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Diversicare Of Oak Ridge

100 Elmhurst Dr

3.3(85 ratings)· Oak Ridge average: 4.3

Diversicare Of Oak Ridge, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Capacity
Licensed for up to 120 residents
Rehab services
On-site physical and occupational therapy for rehab stays
Management history
Recent change in ownership or management team

What Families Think

Reviews for Diversicare Of Oak Ridge are sharply divided, with some families praising a caring, attentive staff and a positive shift under new management, while others describe serious lapses in basic nursing care, understaffing, and chaotic conditions. The facility appears to have gone through a management transition that several reviewers say improved things, though older and more recent negative reviews raise safety concerns.

The Good

  • Staff described as kind and compassionate by several reviewers
  • Positive change noted after recent management transition
  • Helped resident improve mobility during rehab stay
  • Business office and social work staff praised by name
  • Physical and occupational therapy available on-site

The Bad

  • Multiple reports of chronic understaffing and slow response times
  • One report of neglect involving vitals and colostomy care
  • One report of infrequent diaper changes, only once or twice daily
  • One family had difficulty reaching management for answers

AI-generated from reviews and community data.

Diversicare Of Oak Ridge is a senior living community in Oak Ridge, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 85 reviews.

About Diversicare Of Oak Ridge

Diversicare of Oak Ridge is a 120-bed skilled nursing and long-term care facility in Oak Ridge, Tennessee. The community serves patients transitioning from hospital stays and those requiring ongoing nursing care.

Family experiences at Diversicare span a notably wide range. Some families report positive interactions with nursing assistants, therapists, and food quality, with one noting the care "was better than expected." Others praise recent changes under new management, describing staff as "caring" and "attentive." However, several families cite serious concerns: reports of inadequate skilled nursing care, environmental noise levels, and difficulties reaching management by phone. One family described the facility as having "declined so much since 2018," while another raised safety concerns around colostomy care.

The facility maintains a 3.3 out of 5 rating across 85 Google reviews, reflecting considerable variation in family satisfaction. Prospective residents and families should speak directly with the community about staffing, care protocols, and current management practices before admission.

Types of Care at Diversicare Of Oak Ridge

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Diversicare Of Oak Ridge

3.3overall · 85 ratings combined

3.3★ on Google (85)

Diane Kerley Long

Apr 2026

via Google

I stayed at Diversicare for 8 weeks from late April 2022 to early June 2022. The food was better thsn expected as was the care from nursing assistants, physical and occupational therapists. The only problem we had was my family had difficulty getting answers from mgmnt. My daughter would call, get put on hold, repeatedly. She'd leave messages for someone to call her, but she never heard back. As a patient, I could look over the issues because the staff that dealt with me was so friendly, helpful, efficient, and cheerful. I enjoyed my stay and improved my mobility. They kept a close eye on keeping me clean since I was unable to go to the bathroom. I was treated with respect. In a recent review, I read there had been a change in management which was our only problem area. I may need rehab again soon. If so, I hope there's an empty bed waiting for me. The idea of going to a strange place worries me. I hope I can return to Diversicare if needed. This review is long overdue. I should have written this in 2022. Thank you.

Cathleen Dewald

Apr 2026

via Google

I would recommend that anyone looking for a skilled nursing facility look elsewhere. My mother was discharged to diversacare because she needed skilled nursing after a month long stay in the hospital. I don't feel that my mother got much skilled nursing during her stay here This place is LOUD. Imagine every TV in the place on max volume and on a different channel just making a grating cacophony of noise. You can't escape from it. If your tv is not on when an attendant comes into the room, they will assume it was off by mistake and put it on for you. Repeatedly. On max volume. My mothers tv did not have a remote so she'd have to wait for a visitor to turn it off on the unit. It is hard to have a conversation anywhere in this facility due to the noise level. And it is CROWDED. My mother was first admitted to a double room. There is a curtain down the middle of the room for privacy. Between that curtain and the wall is enough room for a single bed and a small bedside table. Other than that it is just curtain and wall. The staff brought my father a folding chair so he could sit with my mother but there was no room to put it. He had the dividing curtain draped over his back while he sat beside my mother. There is stuff piled everywhere in this facility. The hallways are lined with carts of medical supplies. Maybe there's nowhere else to store this? The overall feeling is CHAOS and DISORDER, with patients and supplies stuffed in wherever they will fit. But there doesn't seem to be much nursing staff. Multiple times I had to find someone to tend to my mother because they don't respond to room lights. Per the staff - they are always SHORTSTAFFED and this is made worse because people just don't show up for work. What this means for patients is that there is just not staff available to care for them or they will have to wait for their needs . My mother was put into a diaper on arrival but finding someone to change my mothers soiled diapers was near impossible. There was rarely anyone at the nurses station and when there was, they'd send me to find someone else. I was told by other visiting relatives that their family members were only getting changed once or twice a day. There was a psychiatrist that visited my mother during her stay. He recommended a sedative so she'd be more relaxed in the facility. From what I witnessed I bet this is common. In addition to all the stuff stored in the hallways, there were SEDATED patients everywhere. Like zombies in their wheelchairs in the hallways, just dull-eyed and zonked out amidst the carts of supplies. We'd planned on having my mom stay at skilled nursing for 3 weeks to prepare for her to come back home. After seeing what this version of skilled nursing actually is, we took her out of this facility after 3 days. During that time a bed sore that she left the hospital with got infected and her mental state declined dramatically. HELLSCAPE is the word I use most often to describe diversacare. I am grateful that we were able to get my mother out of there quickly and I feel terribly for the patients who are here with no other options.

Teleca Hansen

Feb 2026

via Google

This place has been a Godsend for my uncle !! The staff are so kind, understanding and helpful in every way !! It’s clean and they take good care of things. His only complaint is the meal sizes, but his appetite is healthy too 😉 they usually try to accommodate him and fix a little something extra. Amanda in the business office is an angel and Angie the social worker ! Leah and Tanya the nurse staff I’ve communicated with are super helpful despite being busy bees. I can have Walmart deliver and door dash as well. It goes pretty well especially during the week when they are fully staffed. He loves bingo and his paper money ! I hope to hear of more spiritual experiences in the future, like church groups singing or teaching. He would love that. Getting over flu season will help some I’m sure. Thank you Diversacare staff for all you do for my sweet uncle !!

Mia Isis York

Dec 2025

via Google

Diversicare of Oak Ridge has seen such a positive change with the new management team. They are caring, attentive, and truly dedicated to residents and their families. Dianna has been especially wonderful, helping families navigate the transition with compassion and support. It’s reassuring to know loved ones are in such good hands.

Emily Albert

Aug 2025

via Google

If I could give 0 stars That's what it would be. This place is absolutely horrible, its declined so much since 2018. My mom went in for skilled nursing after an emergency surgery, kidney failure, and a stroke. She was doing good considering everything when she got there. Every day visiting her she seemed worse, the nurses kept messing her colostomy up and letting it pop. They were rude and had no compassion at all and super Condescending when talking with me. Her oxygen got so low and her blood pressure dropped so low she almost crashed because of patient neglect. They only went in to check her vitals because of a concerned family member. Worst place ever!

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Government Inspection History

10 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 10, 2025Fire Safety Complaint3 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 27, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 27, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 26, 2025

May 29, 2025Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 1, 2025

Feb 13, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

Aug 20, 2024Health Complaint5 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

Nov 15, 2023Fire Safety Complaint1 citation
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 21, 2023

Nov 3, 2023Fire Safety Complaint1 citation
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 22, 2023

Oct 27, 2023Fire Safety Complaint1 citation
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2023

Sep 22, 2023Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Oct 13, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 12, 2023

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 12, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

Jan 26, 2022Fire Safety StandardHealth Standard10 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Perform COVID19 testing on residents and staff.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Mar 31, 2022

Apr 10, 2019Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2019

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Diversicare Of Oak Ridge offer?

Diversicare Of Oak Ridge offers Skilled Nursing / Long Term Care.

Where is Diversicare Of Oak Ridge located?

Diversicare Of Oak Ridge is located at 100 Elmhurst Dr in Oak Ridge, Tennessee.

What do families say about Diversicare Of Oak Ridge?

Reviews for Diversicare Of Oak Ridge are sharply divided, with some families praising a caring, attentive staff and a positive shift under new management, while others describe serious lapses in basic nursing care, understaffing, and chaotic conditions. The facility appears to have gone through a management transition that several reviewers say improved things, though older and more recent negative reviews raise safety concerns.

How did Diversicare Of Oak Ridge do on recent health and safety inspections?

Diversicare Of Oak Ridge had 10 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Diversicare Of Oak Ridge?

Submit the Request Information form on this page to connect with Diversicare Of Oak Ridge and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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