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Diversicare - Montgomery

2020 North Country Club Drive

3.9(119 ratings)· Montgomery average: 4.2

Diversicare - Montgomery, photo 11 / 5

Quick Facts

Total units
138
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
138
On-site medical staffing
Full-time nurse practitioner in the building
Rehab equipment
Practice kitchen and stairs used for therapy

What Families Think

Reviews of Diversicare - Montgomery are sharply divided: several families praise the physical therapy team, full-time nurse practitioner, and communication during rehab stays, while others describe serious lapses in nursing care and responsiveness. The facility scores 3.9 out of 5 on Google, but the negative reviews raise real concerns about staffing consistency and emergency response.

The Good

  • Strong physical therapy and rehabilitation team
  • Full-time nurse practitioner on site for emergencies
  • Praised for cleanliness and homey common areas
  • Good family communication during care planning
  • Individual nurses cited for compassion and attentiveness

The Bad

  • One report of a serious unaddressed medical emergency
  • Several reviewers note inconsistent nursing staff professionalism
  • One account describes neglect in feeding, bathing, and mobility care
  • No published pricing information available

AI-generated from reviews and community data.

Diversicare - Montgomery is a senior living community in Montgomery, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 119 reviews.

About Diversicare - Montgomery

Diversicare - Montgomery is a skilled nursing and long-term care facility in Montgomery, Alabama, licensed for 138 residents. The community provides post-hospital rehabilitation and ongoing care for adults requiring medical support and therapy.

Families report notably positive experiences with the rehabilitation program, particularly the therapy team's approach to recovery, one family noted the facility includes a practice kitchen and stairs in the gym to help patients regain independence. Communication between staff and families during care planning and ongoing treatment stands out in several accounts. Individual staff members, including nurses and front-desk personnel, are frequently praised for kindness and attentiveness. However, reviews also surface serious concerns: some families describe inconsistent staffing, delayed responses to medical changes, and gaps in daily activities like range-of-motion exercises and assistance with eating and bathing. One account involved a patient with clear heart failure symptoms who was not referred for hospital care until the family called 911 themselves.

The facility holds a 3.9 out of 5 rating across 119 Google reviews, reflecting a mixed picture where strong rehabilitation outcomes and caring individual staff members coexist with documented lapses in monitoring and daily care.

Types of Care at Diversicare - Montgomery

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Diversicare - Montgomery

3.9overall · 119 ratings combined

3.9★ on Google (119)

Keneth Davidson

Jun 2026

via Google

After a hospital stay I had a family member come to diversicare for rehab. The therapy team did a great job. They even had a practice kitchen and stairs in the gym to work on. They worked hard and got him back on his feet and he was able to return home. The team did a great job with communication from the initial team meeting with the family to ongoing communication. It was a couple hiccups along the way but the DON and Administrator and the team was quick to address any concerns. I felt like I could reach out and talk to anyone and they didn’t mind helping. Dr Bolen the medical director had a great bedside manner and I also liked that they had a nurse practitioner in the building full time also to address any concerns or emergencies that might arise it definitely helped to ease our concerns. Also I would just like to say that I also noted how clean the facility was and never had that institutional smell that some places can have. Also it seems like the staff took care in making sure the rooms and common areas looked nice and homey. I would definitely recommend this facility to anyone looking for a place for there loved ones for short term rehab or longer. Also I would just like to tell people reviews are a good starting point but if you are looking into a place nothing beats just going and seeing for yourself. I am glad we did and decided on this place.

Smith J

May 2026

via Google

Thank You to Brenda and the PT Team I want to give a special thank you to Brenda, one of the best nurses at this facility. Despite some difficult experiences with a few staff members on first shift, Brenda stood out in the best way possible.She was sincere, caring, patient, and showed genuine compassion. You can truly tell she cares about her patients and takes pride in her work. Her kindness, daily check-ins, and support made my temporary stay much easier.I also want to give a big thank you to the Physical Therapy team. They were professional, encouraging, and did an absolutely great job helping me through my rehabilitation.Overall, this facility has some good people and strong rehabilitation services. However, my biggest concern was the lack of friendliness and helpfulness from some first-shift nurses. Some of the comments made toward my family were hurtful and unprofessional, which affected my overall experience.Because of that, I personally would not return, but I am truly grateful for Brenda and the PT team. They made a major difference, and I cannot thank them enough for their care, compassion, and dedication

Oli Bacchus

Feb 2026

via Google

Diversicare in Montgomery put my mother at serious. Action will be taken! We had to call 911 ourselves to get her back to the hospital, where she was admitted for heart failure symptoms. The only nurse on duty (in the building) said nothing was wrong She showed clear signs of congestive heart failure (fluid in lungs, severe swelling, shortness of breath, extreme weakness).. There was no physician present. Staff then tried to make me sign a blank AMA discharge form with no doctor signature or witnesses. I refused. This was a complete failure of care, judgment, and basic patient safety. Families should be extremely cautious.

Customer Service

Feb 2026

via Google

The entire team at Diversicare made the experience with our mother a manageable one. The staff at the front desk, nurses, and nutritionist were all very kind and communicated with our family to help us understand the overall care plan. We appreciate their professionalism and attentiveness.

Racheal Jones

Dec 2025

via Google

This is NOT the place to bring loved ones who need care! This place has an impressive commitment to doing the bare minimum! Your loved ones will be left unattended, mutilated and left to deteriorate! Muscle atrophy, loss of strength and mobility are all guaranteed. Meanwhile, range of motion exercises and any kind of road to recovery is out the window! Your person needs help eating, bathing, using the restroom? GOOD LUCK getting that! If your expectations are low, they’ll meet them beautifully.

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Government Inspection History

4 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 9, 2023Infection ControlNo citations
Apr 5, 2023Fire Safety StandardHealth Standard19 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected May 10, 2023

Jul 22, 2021Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2021

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2021

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2021

Dec 5, 2019Fire Safety StandardHealth Standard16 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2019

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Diversicare - Montgomery offer?

Diversicare - Montgomery offers Skilled Nursing / Long Term Care.

Where is Diversicare - Montgomery located?

Diversicare - Montgomery is located at 2020 North Country Club Drive in Montgomery, Alabama.

What do families say about Diversicare - Montgomery?

Reviews of Diversicare - Montgomery are sharply divided: several families praise the physical therapy team, full-time nurse practitioner, and communication during rehab stays, while others describe serious lapses in nursing care and responsiveness. The facility scores 3.9 out of 5 on Google, but the negative reviews raise real concerns about staffing consistency and emergency response.

How did Diversicare - Montgomery do on recent health and safety inspections?

Diversicare - Montgomery had 4 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Diversicare - Montgomery?

Submit the Request Information form on this page to connect with Diversicare - Montgomery and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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