4(12 ratings)· El Paso average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Desert Star Home Health is an at-home care agency in El Paso with mixed reviews. Some families praise attentive, compassionate nurses and helpful office staff, while others report serious scheduling and communication problems.
AI-generated from reviews and community data.
Desert Star Home Health is a home health agency serving El Paso, Texas offering At-Home Care and Home Health. Families rate it 4.0 out of 5 across 12 reviews.
Desert Star Home Health is a Medicare-certified home health agency serving patients in El Paso, Texas since 2012. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide visits.
Reviews are mixed regarding reliability and communication. Several reviewers praised the professionalism and compassion of the nursing staff and office team. However, other reviewers reported significant concerns about timeliness, with the agency either arriving late or not showing up for scheduled visits, and noted poor communication. One reviewer wrote, "Terrible at communication and just shows up for care whenever they feel like."
The agency holds a CMS quality star rating of 1.5 out of 5 stars.
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Help Me Choose4overall · 12 ratings combined
4★ on Google (12)
Michael Luna
Mar 2026
Desert Star Home health is unorganized not on time with the patient they will show up whenever they want to unprofessional would never contact them again they're a bunch of liar we will notify primary doctor to never contact them again this is not the first or second time with them unhappy with this company...
Deborah Hernandez
Dec 2024
Hello, I had a good experience with Desert Star and the care my uncle received. The entire team was professional, compassionate, and attentive to my uncle’s needs, but I want to especially highlight the nurse,Omar, who cared for my uncle. His kindness and education made all the difference to his recovery.
Richard Polick
Oct 2024
Extremely unprofessional and unreliable agency. Does not show up on time or at all. Terrible at communication and just shows up for care whenever they feel like. If you have an option stay away! If we could give a zero star review we would
Maria Olivas
Jan 2023
Staff and Manager Carmen were very nice and professional. Thank you Carmen for helping with my husband's medicine. We appreciate you very much.
Mary Luna
Aug 2022
Is an excellent agency, we received a very kind and professional treatment from the nurses and their staff when we called their office, they attend us very well.
Desert Star Home Health is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
What patients say
39 completed patient surveys, 18% response rate.
Hospital outcomes
How patients did
Service area
Desert Star Home Health reports serving 23 ZIP codes, including El Paso, Canutillo, Clint, San Elizario. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 747761. National figures are the average across all certified agencies.
Desert Star Home Health offers At-Home Care and Home Health.
Desert Star Home Health is located at 304 Texas Ave Ste 101A in El Paso, Texas.
Desert Star Home Health carries a 4.0 out of 5 rating from 12 Google reviews. Desert Star Home Health is an at-home care agency in El Paso with mixed reviews. Some families praise attentive, compassionate nurses and helpful office staff, while others report serious scheduling and communication problems. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Desert Star Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Desert Star Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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