3.9(211 ratings)· Chandler average: 4.3
Part of Life Care Centers of America · 147 communities · 4.5★ average
1 / 5CMS Care Compare
Reviews of Desert Cove Nursing Center are largely positive, with families praising attentive staff, therapy services, and food quality, though one detailed account describes serious lapses in hygiene, staffing, and billing communication. The facility is a skilled nursing and rehabilitation center located near a major hospital in Chandler, Arizona.
AI-generated from reviews and community data.
Desert Cove Nursing Center is a senior living community in Chandler, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 211 reviews.
Desert Cove Nursing Center is a skilled nursing facility and rehabilitation home located in Chandler, Arizona, a suburb of Phoenix. As part of Life Care Centers of America, the facility offers in-patient and out-patient rehabilitation with specialized treatment plans tailored to each resident and patient.
The community's in-house team of therapists and nurses develops individualized care plans that focus on the goals and needs of each resident. The facility emphasizes high-quality, personalized patient care designed to meet the specific requirements of those served.
Desert Cove is conveniently positioned across from Chandler Regional Medical Center, providing proximity to medical resources. The facility features gardens and courtyards, creating an environment intended to feel like home rather than just a building. Staff members are described as considerate associates working in an upbeat environment.
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Help Me Choose3.9overall · 211 ratings combined
3.9★ on Google (211)
Christine Alva
Jun 2026
Visited my sister twice today. I go to feed her lunch and dinner. Lunch went fine, but when we had the call light on at dinner, no one came in for at least half hour. We needed some more crackers for the soup. After about 10min, I just went to the kitchen myself to get them. Maybe they were short handed.😕
Dulia Yale
Jun 2026
Our experience at this facility was deeply disappointing and, ultimately, unacceptable. During my mother-in-law's stay, there were multiple occasions where she was left sitting in soiled clothing and bedding for extended periods of time. Basic hygiene and personal care appeared to be neglected unless family members repeatedly intervened. At one point, the bathroom in her room remained covered in feces and was not cleaned despite being reported. After waiting hours for assistance, I ended up cleaning it myself. What was especially concerning was being told by a staff member that another resident would reportedly enter various rooms to use the bathrooms. If true, this raises serious concerns about supervision, safety, and sanitation. My mother-in-law was admitted for rehabilitation with the goal of regaining independence, managing her medications, and rebuilding the skills necessary to return home safely. Instead, she spent the vast majority of her time confined to bed. Despite being unable to safely manage many daily tasks on her own, we were repeatedly told she was considered "independent" simply because she could walk a short distance with a walker from her bed to the bathroom. We were also informed that she required a diabetic diet when going into the facility. However, desserts continued to be served with her meals despite multiple requests to address the issue. We were told that the kitchen was short-staffed, but they would correct the issue promptly. This was not rectified until the last day or two of her stay. Adding to our frustration, we later received a billing issue dating back to November. We have visited the facility in person multiple times and made numerous phone calls seeking clarification. To date, no one has returned our calls or provided assistance. While there were individual caregivers who showed genuine compassion and kindness, it was clear they were overwhelmed and stretched far too thin. The facility appeared significantly understaffed, which seemed to affect the quality of care residents received. Based on our experience, I cannot recommend this facility. Families place tremendous trust in rehabilitation and care centers during some of the most difficult times in their lives. Unfortunately, that trust was not earned here.
Paula Osterhoudt
Apr 2026
I was leary trying to find a skilled nursing facility for my 93 old dad that is clean, caring and compassionate. (My last experience for Dad at another facility in Mesa was definitely not that.) Desert Cove, however, is a breath of fresh air as their staff is so kind to not only Dad, but to me as well. They are diligently working to get him stronger so he can go home. I have been so impressed and I’m so happy I found Desert Cove. Thank you!
Daniel Evans
Feb 2026
My dad has stayed here for the past six months. The staff is very good and supportive. I have dealt with a lot of facilities that don't do as much as Desert Cove. You can count on the staff here to put up decor for each holiday and have a lot of activities for residents. The staff is very attentive to my father and he loves the attention. There are some very special people here like Patrice, Clemintine, Elizabeth, and many more friendly folks. I take my mother to visit my father and she gets a lot of support from the staff, it's very refreshing with such a hard situation. And I can vouch that the food is "Good" I have eaten my father's plate a dozen times. They also have brand new flooring and a brand new paved parking lot. The entrance and reception area is very nice. If I need a break, I can sit in a comfortable chair up front and decompress. I see a lot of good stuff here...
aaron jackson
Nov 2024
I was in the facility for over a month and I must say I don’t have many complaints! I was there recovering from surgery. The administration was very on point in terms of informing me of things I needed to be aware of during the process of transitioning and during my stay. My Specialty Dr. appointments were scheduled with transportation arranged to accommodate my wheelchair needs. I also had immediate access to my medical records upon request without hesitation. The staff knew me by name even before I could name them. Physical & Occupational therapy daily. The CNAs were very attentive to my call light. The Nurses were on top of my medications and the Dr. addressed my pain needs to help me be comfortable. And OMG! the food was surprisingly Good! It surpassed my expectations! The food services Manager was trying to fatten me up with my customized orders! Now on to the next phase of recovery…Thank you Desert Cove!
11 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2026
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2026
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 31, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2024
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Desert Cove Nursing Center offers Skilled Nursing / Long Term Care.
Desert Cove Nursing Center is located at 1750 West Frye Road in Chandler, Arizona.
Reviews of Desert Cove Nursing Center are largely positive, with families praising attentive staff, therapy services, and food quality, though one detailed account describes serious lapses in hygiene, staffing, and billing communication. The facility is a skilled nursing and rehabilitation center located near a major hospital in Chandler, Arizona.
Desert Cove Nursing Center had 11 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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