Linda Vitlar
Jun 2026
My time at Crown Haven has been exceptional! The staff truly cares about you, conducts themselves professionally, and does everything they can to help you get the job done. I highly recommend Crown Haven to anyone.
1 / 2Quick Facts
- Total units
- 120
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (62 citations)
- Licensed capacity
- Licensed for up to 120 residents
- Care setting
- Skilled nursing and long-term care only
- Prior name
- Previously operated under the name HunterWoods
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Crown Haven are sharply divided: several families and patients praise attentive, caring staff and describe a positive rehab experience, while others report serious neglect, unsanitary conditions, and unprofessional management. With only 16 reviews and a 3.8 average, the mix suggests inconsistent experiences depending on staff and timing.
What reviewers praise
- Staff described as caring and professional by several reviewers
- Named staff members praised for attentiveness
- Residents report feeling helped during recovery
- Friendly front-desk and unit staff mentioned by name
What reviewers flag
- One detailed report of medication delays and unanswered call bells
- One report of a roach infestation and broken ice machine
- One report of unprofessional, dismissive management behavior
- One reviewer cited ongoing abuse investigations mentioned by staff
AI-generated from reviews and community data.
Crown Haven Health And Rehabilitation is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 16 reviews.
About Crown Haven Health And Rehabilitation
Crown Haven Health and Rehabilitation is a 120-bed skilled nursing and long-term care facility in Charlotte, North Carolina. It serves patients recovering from surgery and those requiring ongoing medical care.
Reviews of Crown Haven are sharply divided. Some families describe attentive, professional staff who create a welcoming atmosphere, one resident noted the staff "truly cares about you" and conducts themselves professionally. Specific team members across nursing and care roles are repeatedly praised for their warmth and interaction with residents. Other families, however, report serious concerns including prolonged waits for assistance after admission, inadequate equipment provision, and facility cleanliness issues including pest problems.
The facility holds a 3.8 out of 5 rating based on 16 Google reviews. Prospective residents and families should discuss specific care protocols and current operations directly with management before admission.
Types of Care at Crown Haven Health And Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Crown Haven Health And Rehabilitation
3.8overall · 16 ratings combined
3.8★ on Google (16)
Rebecca Kachur
Jun 2026
Crown Haven has been a great place for a while now. I enjoy all that they do for me daily. The staff has really helped me to get better. I am grateful that I chose a place like Crown Haven.
Kim Lee
Apr 2026
My daughter was sent there after knee surgery. They took her to the facility and put her in a room at 2 o'clock in the afternoon at 4 o'clock in the afternoon, no one had come to check on her. An emergency room wheel chair, with no.leg support mind you, was shoved in her room and the attendant walked out, she was left to wrap sheets around her leg to hold it up and do the best that she could to get to the bathroom on her own. her, she had not been given any medication at 6 o'clock in the evening when she rang the bell for her medication, the nurse came in and literalky cussed her out, saying that he had no control over her meds. Also, she asked, well, what time is dinner and was told well, dinner has already been served. So when the hell were they gonna feed her,!!!!! she had to order a Pizza to eat. by 9 o'clock. After ringing the help bell for 2 hours and getting no response, she called her boyfriend to come pick her up. They would not let him in the building and threaten to call the police. If she tried to leave, she finally told him she didn't care. She was ready to go. They finally let her go, but did not give her any discharge paper. S this place is a death trap. I can only imagine the suffering, abuse and blatant neglect that the elderly go through in that place. How do you put someone in a room for 7 hours and not help them to the bathroom after major knee surgery, not give them their medication, then yell at them when they ask for their medication and tell them, they already missed dinner!!??!!This place needs to be investigated and shut down and Immediately. And I fully intend to contact the local news station and tell my story and have them investigated
Kimberly Blalock
Feb 2026
Crown Haven Health & there Staff are Absolutely Wonderful, the receptionist are friendly creating everyone with a smile. The staff especially Candice the Unit Manager, Nikita the LPN & CNA Tomeka & the PCA Dalvin who is absolutely great with his interaction with the clients, they are very Professional , Friendly & Caring. I haven't seen not one unhappy Client, this Facility is Great & My Dad & I love All of the Crown Haven Health Care Staff. Keep up the Great Work. ❤️
Kathy G
Oct 2025
I never leave reviews but this needs to be said. This place is disgusting. I wouldn’t admit my dog to this facility. The roach infestation is out of this world. Management is unprofessional. They come in looking like they rolled out of bed and didn’t wash the manager with the botched butt job always has a nonchalant unpleasant demeanor but at least she looks like she washes. The ice machine has been broken for several months as told by one of the employees who also said they are constantly under investigation for abuse. The cnas are overworked and under appreciated. I appreciate the ones that try effort. They tried to change their name but look up HunterWoods and you’ll see who they really are. New name same mess. Run!
Government Inspection History
9 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 3, 2025Health ComplaintHealth Standard6 citations
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity J of L: immediate jeopardy, isolatedCorrected Jul 30, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025
Sep 23, 2024Health Complaint2 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Aug 9, 2024Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Jul 2, 2024Health Complaint7 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Feb 12, 2024Fire Safety StandardHealth ComplaintHealth Standard27 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Dec 13, 2023Health Complaint5 citations
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 29, 2023
Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 29, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 29, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Sep 11, 2023Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023
Jul 15, 2022Fire Safety StandardHealth Standard11 citations
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2022
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 9, 2022
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Aug 24, 2022
Aug 31, 2021Fire Safety Standard1 citation
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Crown Haven Health And Rehabilitation offer?
Crown Haven Health And Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Crown Haven Health And Rehabilitation located?
Crown Haven Health And Rehabilitation is located at 620 Tom Hunter Road in Charlotte, North Carolina.
What do families say about Crown Haven Health And Rehabilitation?
Reviews for Crown Haven are sharply divided: several families and patients praise attentive, caring staff and describe a positive rehab experience, while others report serious neglect, unsanitary conditions, and unprofessional management. With only 16 reviews and a 3.8 average, the mix suggests inconsistent experiences depending on staff and timing.
How did Crown Haven Health And Rehabilitation do on recent health and safety inspections?
Crown Haven Health And Rehabilitation had 9 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Crown Haven Health And Rehabilitation?
Submit the Request Information form on this page, or contact Crown Haven Health And Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Crown Haven Health And Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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