3.5(19 ratings)· Saginaw average: 4.1
1 / 5CMS Care Compare
Reviews for this Saginaw skilled nursing and rehab community are sharply divided: several families praise the clean, modern building and describe kind, competent nursing and therapy staff, while a significant number of others describe serious lapses in basic care, especially for dementia and memory care residents. Complaints about slow call-button response, missed showers, and inconsistent hygiene appear repeatedly across multiple independent reviews.
AI-generated from reviews and community data.
Wellspring Lutheran Services Covenant Skilled Nursing & Rehab is a senior living community in Saginaw, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 19 reviews.
Wellspring Lutheran Services Covenant Skilled Nursing & Rehab is a skilled nursing and long-term care facility in Saginaw, Michigan. The building itself draws consistent praise, spacious private rooms with modern bathrooms, bright interiors, and generally clean common areas create a hotel-like atmosphere that families appreciate on first impression.
However, family experiences diverge sharply in the care itself. Several families report serious concerns: understaffing affecting patient safety, inconsistent follow-through on care plans, and hygiene neglect including delayed showers and extended periods on commodes even after calls for help. One family noted shift-change delays in response times. A smaller number of families report positive experiences, citing friendly staff, competent therapy, good meals, and attentive nursing, though even positive reviews occasionally mention cold food. Families transitioning relatives to other facilities cite staffing levels and the quality of direct care as primary reasons for leaving.
The facility carries a 3.5 out of 5 stars across 19 family reviews. The gap between the facility's physical appearance and reported care quality appears significant enough that families considering placement should ask specific questions about current staffing ratios and care protocols.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.5overall · 19 ratings combined
3.5★ on Google (19)
Cindy Thompson
Jul 2026
Everyone is so nice and helpful. Nursing, therapy, activities, housekeeping and dining. The food is good. I feel very comfortable here.<br>The therapists are very competent.<br>I have had a wonderful stay and highly recommend Wellspring.<br>The facility is well maintained and clean.<br>I am glad I chose this facility for my rehab.<br>Cindy
Ronda Brandimore
Apr 2026
I am absolutely disgusted with this administration of this so called rehabilitation facility. First of all don't take on patients when you're understaffed because you're putting people's lives in jeopardy. My 80 year old father who has medical issues including dementia fell and broke his hip. After spending 8 days in the hospital they recommended Covenant Skilled Nursing and Rehabilitation Center so he could return to either his independent living or assisted living. I don't think those who recommended this place knew he would be placed in this facility where therapy was only going to be a half an hour a day if he felt like it or left in bed for almost the whole day. Apparently they need lessons on dealing with dementia patients. I had to constantly remind them that they need to put his food tray in front of him as there were many times they dropped it across the room and he couldn't get out of bed to get it. Unfortunately due to his dementia, he forgot that he had to push the red button for help and they said they would make a note to complete regular checks; however, that didn't happen and each nurse or cna would say the same thing, another note. There were several times that when I came in the red button was placed out of his reach. Then when he pushed it because I told him to do so, the average amount of time it took for a nurse or cna to respond was more than 30 minutes because they were stationed to the other unit and had to walk across to the other side of the building. I was there every freaking day and sometimes twice a day for 19 days and not once did I get any updates on his care from their doctor, the charge nurse, or social worker. Keep in mind, those who have love ones there, they give bath or showers at night and if the person says no or don't want to wake up they won't get cleaned. I took my dad to get his staples out and the doctor had to write in the orders that he can be shower so he could get one because she noted 3 weeks after the surgery he still had the markings and solution around the bandage. Again every person I spoke with they would say they're understaffed and so many critical patients that they can't keep up. Several nurses asked me in the afternoon, early evening isn't he going to therapy today? My comment should have been, you should be telling me he is. What the heck 😳 I finally could not handle after 3 days in a row, i arrived afternoon for various reasons and he was not awake for the day, not even dressed, hasn't eaten, have to wait for a long time to use the bathroom after pushing the red button. I demanded my dad to be discharged, so i can get him the real help he deserves. Rehabilitation is not what this place does and if you got someone that did help you you truly are lucky. Shantell, Kim, DeeDee, Jill, and Aurora, I want to thank you for trying your best. It's ridiculous that you have to care for so many patients in a shift/unit. Karrie, I also wanted to say thank to you for being the only person in the office that did what you said you were going to and helping me after his visit to the doctors.
Melissa Ridenour
Nov 2025
My elderly father was recently sent to this facility after breaking his back. The rooms and interior of the building are very nice, clean and bright with the rooms with a hotel room like feel. Although I never ate their food my father said it was pretty good and had no complaints. The low review score comes in at the the nursing care they provide. It’s quite awful. It would on average take someone 15-20 minutes to answer his call button. After being there for a week I had to ask them to help him to shower since they had not done any self care on him. Whenever I had questions the nurses I spoke with seemed clueless. With one actually that kept saying, “I don’t know this is my first time with your dad” until I suggested she go look at his chart and comeback. Also his toilet was broken leaving poopy water one the floor and my father told them 3-4 times about it but they never fixed it or cleaned up the mess. I would NOT recommend this facility if you are relying on any one on one care. Because I noticed they were more interested in standing around chit chatting with each other them actually helping their patients that they are being paid for to do. .
jeffkilgore43
Jun 2025
This is a very nice place with just a few flaws.The biggest problem they have is the cafeteria and the meals they serve,they would come tell my wife what they had on the menu,she would pick what she wanted and then it wouldn't be what she ordered,why even say they have a menu when they just give you what they want to give you,and 97 percent of the time when you got your meal it was so cold you didn't want it,my wife got a waffle that was so hard it curled right up,she couldn't eat it of course.I had to go out a lot and order something from the local restaurants,the only thing that they had good was the fish,but they only had that twice in the 3 weeks she was there,she would get mashed potatoes and it said gravy too,but the gravy wasn't there, dessert and no dessert was there,so they either need to get a good cook who can handle the meals or hire more staff for the cafeteria,there has got to be more organization in the cafeteria.Now I would like to mention the good side of Wellsprings,the. Nursing staff is excellent,Candace and Aushan was A plus in my book,and other nurses and the aids like Jennifer,dimekiah,Cletoria, Ericka, Cecila Catherine,Nika,Timeko,Demetria, and Olivia they really liked their jobs,and you could tell that by their very caring attitude.I give wellsprings 4 stars because they need to improve on their cafeteria.Otherwise I would have given them 5 stars.
Mark Coonan
May 2025
Very Professional, very friendly, extremely clean. Medical personnel very concerning about their patients. Food very tasty, but sometimes cold.
5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 4, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 4, 2026
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 4, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2026
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2025
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Wellspring Lutheran Services Covenant Skilled Nursing & Rehab offers Skilled Nursing / Long Term Care.
Wellspring Lutheran Services Covenant Skilled Nursing & Rehab is located at 5939 Shattuck Road in Saginaw, Michigan.
Reviews for this Saginaw skilled nursing and rehab community are sharply divided: several families praise the clean, modern building and describe kind, competent nursing and therapy staff, while a significant number of others describe serious lapses in basic care, especially for dementia and memory care residents. Complaints about slow call-button response, missed showers, and inconsistent hygiene appear repeatedly across multiple independent reviews.
Wellspring Lutheran Services Covenant Skilled Nursing & Rehab had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Wellspring Lutheran Services Covenant Skilled Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Wellspring Lutheran Services Covenant Skilled Nursing & Rehab? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Saginaw.
Saginaw, Michigan0 mi
5(2)
Skilled Nursing / Long Term Care
Saginaw, Michigan0 mi
3.2(28)
Skilled Nursing / Long Term Care
Saginaw, Michigan0.6 mi
4.6(26)
Assisted LivingIndependent LivingMemory Care
Saginaw, Michigan0.6 mi
3.3(12)
Assisted LivingIndependent LivingMemory Care
Saginaw, Michigan1 mi
4.6(39)
Assisted LivingIndependent LivingMemory Care+1 more
Saginaw, Michigan1.3 mi
3.9(7)
Assisted LivingIndependent LivingRespite / Short-Term Care+1 more
Home care agencies serving Saginaw bring help to the house: daily living, companionship, and respite for family caregivers.
