val cooper
May 2026
I want to share my experience so other families can make informed decisions before placing a loved one in this facility. In our experience, the facility was not adequately equipped to handle some of the behavioral and emotional challenges that can come with aging and cognitive decline. If they were equipped, it did not feel like it from a families perspective. Simple communication requests from my loved one to speak with management were dismissed and ignored. My loved one frequently complained about staff saying they didn’t have time to talk or listen. If the staff doesn’t have time to listen to a lonely elderly person, they are either understaffed or in the wrong business. What was most concerning was the repeated lack of communication and follow-through. On multiple occasions, my loved one was sent to the ER and, after being discharged, was left waiting for hours before anyone from the facility came to bring them back. I even texted and called for a release and return plan and no call backs, texts or communication happened until days later. For an elderly person already dealing with confusion, stress, and health issues, being left alone in the ER for extended periods was unacceptable and deeply upsetting for our family. Communication with family members was consistently poor. Important updates were delayed or not shared at all, leaving us scrambling to find out what was happening and advocate for our loved one ourselves. Families should not have to chase down basic information about our loved one. While some staff members were kind, the overall level of coordination, responsiveness, and preparedness did not give us confidence that residents with more complex behavioral or medical needs were receiving appropriate support. Management team is less than impressive. I strongly encourage families to ask detailed questions about emergency procedures, transportation after hospital visits, staffing, and communication expectations before choosing this facility.
