1 / 5CMS Care Compare
Conway Lakes is a skilled nursing and rehabilitation center in Orlando where many reviewers praise the therapy staff and nursing care during recovery from falls, surgeries, and other conditions. However, the facility has a mixed reputation, with serious concerns raised about specific staff behavior, billing practices, and neglect in at least one detailed report.
AI-generated from reviews and community data.
Conway Lakes Health & Rehabilitation is a senior living community in Orlando, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 137 reviews.
Conway Lakes Health & Rehabilitation Center is a skilled nursing facility and rehabilitation center located in Orlando, Florida. The facility provides inpatient rehabilitation and outpatient therapy services designed to support safe transitions home and help patients continue strengthening toward their personal therapy goals.
The center offers physical therapy to foster independence and functional mobility following orthopedic or neurological conditions or injuries, occupational therapy to improve independence in daily living activities such as bathing and dressing, and speech-language therapy to improve communication skills and address swallowing disorders. Conway Lakes emphasizes a personalized approach that includes families' input in the plan of care to meet each patient's physical and emotional needs.
Conway Lakes is certified by the Joint Commission on Accreditation for Healthcare Organizations and has been recognized as a 5 Star facility by Centers for Medicare and Medicaid Services. The facility also received the Governor's Gold Seal, which recognizes skilled nursing facilities demonstrating excellence and promoting the physical, social, and emotional well-being of patients.
The facility features resort-style amenities including a movie theater and café bistro. The center is designed with ultramodern therapies and skilled medical support, and maintains a continuum of care approach to help patients regain and maintain their independence.
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Help Me Choose3.3overall · 137 ratings combined
3.3★ on Google (137)
angelique
Jul 2026
I had a hip replacement on my right hip and nurses and PT staff were good Brian was a very good instructor that really got me back on track with my health and conditioning.He is one of the best I seen as a physical trainer. Thank you Brian!
carol human
Jun 2026
I recently had a very bad fall and was sent to Conway Lakes, Health and rehab rehabilitation. I received excellent care. In Therapy, I had to learn to walk again. I was treated so kindly. These therapist were amazing and they cared for me and I knew they liked me and wanted me to succeed in walking and in my total recovery. The facility was immaculate, well kept and spotlessly Clean. The management and staff took every day.iWith every patient seriously, and with kind and gentle. Care. I highly recommend Conway Lakes health and rehab rehabilitation.. Carol Human
Natalia Montes
Jun 2026
This place needs to be INVESTIGATED & SHUT DOWN. Nurse Margaret is abusive to patients; moving them & touching them in ways to purposely hurt them, improperly administering their medication, ignoring their requests for help & care. Not to mention she is rude & disrespectful. Call lights are ignored for hours & patients & their wounds are neglected for weeks. Margaret even asked us to “ just sign intake paper work & she will fill it out later” which we told her no. She then did not let us use her pen, and another gentleman had to lend us a pen. Pitiful, disgusting attitude & behavior all around. We asked to make an appointment with the supposed patient care coordinator, from which we never heard back. This place is a disgrace to our elderly & they take advantage of those that cannot advocate for themselves. Margaret should have her license revoked as well as Dr.Ahmed, who is aware of and partakes in all of the negligence that happens at this facility.
Jane Adler
Mar 2026
My husband received excellent care at Conway Lakes. I appreciated the frequent communication from the staff regarding his treatment and well-being. A special thanks to Laura, the case manager, for all of her help in managing my husband‘s treatment and discharge planning.
Paige Stafford
Feb 2026
My mom has been at Conway Lakes for over a year, due to her unique situation. The love and care she has received from RNs, CNAs, therapy staff, dieticians, and her Guardian Angel (Christine) have eased the stress of having a loved one in a facility. They have taken time to get to know my mom and genuinely care for her. We have recently transitioned her to hospice care in-house and the staff has been cooperative and accommodating as hospice has taken over. We have always treated the staff with respect and dignity and that is the way they have treated my mom as her health has declined and she has required more hands-on care. The reason why I won't give a 5-star review is because of my dealings with the business office. When my dad unexpectedly died and I took over everything regarding my mom, the person I primarily dealt with was rude, pushy, and completely void of any compassion; her only objective was getting money. Additionally, she regularly questioned the financial decisions I was making, tried to get me to give CL all of my mom's money instead of using a third-party pooled trust, and tried to get me to divulge information that was none of her business. Because I had an Elder Care lawyer on retainer, I eventually stopped answering calls and forwarded emails to the public benefits specialist at my lawyer's practice. Only then did the harassment stop. In email she has made disparaging comments to my legal representation such as "I'm emailing you since she won't do anything without the approval of counsel." Even now, this person has tried to get me to pay more money than actually owed in monthly rent. If it weren't for the people at the law practice being able to take over handing the bullying and harassment, my review would be fewer stars. Thankfully, I've been able to solely focus on the outstanding love and care my mom has received.
7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2025
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2025
Have a Compliance and Ethics Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 1, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 22, 2024
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Conway Lakes Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Conway Lakes Health & Rehabilitation is located at 5201 Curry Ford Road in Orlando, Florida.
Conway Lakes is a skilled nursing and rehabilitation center in Orlando where many reviewers praise the therapy staff and nursing care during recovery from falls, surgeries, and other conditions. However, the facility has a mixed reputation, with serious concerns raised about specific staff behavior, billing practices, and neglect in at least one detailed report.
Conway Lakes Health & Rehabilitation had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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