Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2015
Home Health Compare
Complete VNA is a home health agency serving Worcester, Massachusetts offering Home Health. Families rate it 3.7 out of 5 across 6 reviews.
About Complete VNA
Complete VNA is a Medicare-certified home health agency serving Worcester, MA and has been Medicare certified since 2015. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Complete VNA 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Complete VNA
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3.7overall · 6 ratings combined
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Medicare Quality of Care
Complete VNA is a Medicare-certified home health agency (certified since 2015). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
Hospital outcomes
- Discharged to the community85%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral97%US 94%
- Patients got better at walking or moving around84%US 83%
- Patients got better at getting in and out of bed91%US 83%
- Patients got better at bathing87%US 86%
- Patients' breathing improved95%US 85%
- Patients got better at taking medications correctly83%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations84%US 61%
Service area
Complete VNA reports serving 88 ZIP codes, including Worcester, Framingham, Lowell, Acton, Ashburnham, Ashland, Athol, Auburn, Baldwinville, Barre and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227602. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Complete VNA offer?
Complete VNA offers Home Health.
Where is Complete VNA located?
Complete VNA is located at 287 Grove Street, Suite 254 in Worcester, Massachusetts.
Does Medicare cover care from Complete VNA?
Yes. Complete VNA is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Complete VNA?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Complete VNA?
Submit the Request Information form on this page to connect with Complete VNA and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete VNA? Claim this listing to update photos, pricing, and details. It's free.
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