MyLivingChoice

Complete Care At Hyattsville

4922 Lasalle Road

4.4(389 ratings)· Hyattsville average: 4.3

Complete Care At Hyattsville, photo 11 / 5

Quick Facts

Total units
270
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
270
Care focus
Aims to reduce preventable hospital readmissions after rehab

What Families Think

Reviews for Complete Care at Hyattsville are sharply divided: several families describe a clean environment with friendly, attentive staff and good food, while others report serious lapses in basic care, communication, and safety during skilled nursing and rehab stays. Multiple one-star reviews cite missed medications, absent mobility aids, broken call buttons, and follow-up therapy that was never delivered.

The Good

  • Facility described as very clean by multiple reviewers
  • Some nurses and therapy staff called attentive and friendly
  • One resident regained weight after enjoying the food
  • On-site Sunday religious services offered

The Bad

  • Multiple reports of missed medications and unaddressed care needs
  • PT/OT services promised at discharge but not delivered
  • Reports of broken call buttons and long staff response times
  • Complaints about excessive room heat and malfunctioning AC

AI-generated from reviews and community data.

Complete Care At Hyattsville is a senior living community in Hyattsville, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 389 reviews.

About Complete Care At Hyattsville

Complete Care at Hyattsville is a post-acute, skilled nursing, and long-term care facility located in Hyattsville, Maryland. The community provides tailored services and support designed to create a comfortable, enriching, and engaging experience for residents.

The facility emphasizes recovery as a collaborative journey, offering programs specifically designed to support patients through rehabilitation and prepare them for life after their stay. Staff work closely with patients to help them reach rehabilitation goals and successfully transition home.

Complete Care implements strategies to reduce preventable hospital readmissions following successful post-acute stays, demonstrating a commitment to continuity of care and positive health outcomes for residents.

Types of Care at Complete Care At Hyattsville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Complete Care At Hyattsville

4.4overall · 389 ratings combined

4.4★ on Google (389)

Sharon Johnson

Jul 2026

via Google

My mother was a patient at this facility ( last July 2025) I am just getting around to writing a review. Background info. My mom had knee replacement surgery and was required to recover at a nursing skill facility for 21 days. Her surgery went well , however her stay at Complete Care was disastrous. We arrived to the facility on a Saturday; no greeting, no admission personnel… nothing . Was told to go to a particular room. My mom has Alzheimer’s, she was not put on the memory care floor. We got to the room, there was no walker, no cane, no wheelchair ( mom was just released for hospital and had no way of getting around. I was told those things would be added after an evaluation… that would take place on Monday, due to no admin on call . They wanted to put a diaper on her, because they would not even add a bedside commode to o her room. I was hesitant to leave my mom there, but I did. The next day was worse. I arrived to find a bedpan in the middle of the floor filled with urine, my mom was sitting in a chair away from the bed. I asked how did she get in the chair , the nurse said I guess she walked, mind you there was no wheelchair, can , walker in her room. Nurse told me I told her to stay in the bed… my mom has Alzheimer’s! My mom was never given her pain meds, never recovered physical therapy, never was turned, no leg compressions, NOTHING! That same day I stayed 8 hours and the staff only appeared to give my mother her meals( which were disgusted) her temperature, blood pressure was never taken. I was given so many excuses. I filled out a complaint form( 2nd day) My mother’s call button, nor phone in her room worked. The staff were hardly seen. The bathrooms are unisex, some of the staff were rude, unprofessional and not knowledgeable. I decided to remove my mother on the 5th day, as her needs were not being met. The day after we left, my mom was rushed to the hospital with severe pulmonary embolisms. She was in ICU for 6 days. I attribute it to her terrible stay at Complete Care. My mom had to be put on oxygen and blood thinners. Please don’t send your family member / friends to this facility, it is an absolutely horrible place . It took me a year to write this review, as I had to take care of my mother’s health.

Echo

Jul 2026

via Google

I have had family in many facilities in the DMV and I can say complete care ranks with the worst. Staff can be very friendly but very vendictive as well. Ninety percent of the administrative team are focused on a check and not the care and well being of the patient. And the lies, from nurses, gnas, kitchen staff, admin....I have never seen so many grown people lie the way these people do. To lie this well it must be a part of the orientation process and drilled in daily. My family member that was there utilizes an oxygen concentrator, the power went out so no oxygen.....do you think one member of the nursing team got up to get him a portable tank...NO. Periodically the AC in the rooms would be turned of from the admin side but the area were the staff worked in the hall, the corporate offices, etc had plenty of cool air. Again with an oxygen concentrator generating heat and no AC you could only imagine how hot it was. Finally it was me tioned that the faculty had fans so one was issued but all it did was blow hot air around this creating the effects of a convection oven. So fan two was issued, that helped somewhat.....hadntonsitendirectly in front of the fan like we did at Grandma's growing up. Still complaining the head of maintenance finally visited the room trying to justify why the air to the rooms were off. As we talked about the excessive heat he noticed the oxygen concentrator that generates alot of heat stating he did not know he had a concentrator.......THE STAFF NEW but allowed the patient to suffer. While they were checking the temperatures in the rooms the family member room registered over 83, before the heat wave. A person on oxygen cannot be subjected to that type of heat as it makes breathing difficult. A portable AC unit was issued but it had to used in conjunction with the fans to cool the room. We worked weeks to get his dietary needs, likes, dislikes in place when we issued a complaint they wiped out his dietary choices from the system and for two weeks served foods he did not or could not eat. There is not enough space to mention how horrible the food was, the poor grade of food, and the presentation. If you are trying to heal you need food nutrition to assist in the healing process, there was very little nutrition in what they served. My family member finally left via ambulance as I called 911. He was having difficulty breathing and a pain in his lung. The paramedic team thought they had a false reading when his heart rate indicated 35 but the number was verified at the hospital. His blood pressure and heart rate were dangerously low, his third kiss of death experienced at complete care. Now that he is free of this place I can address all issues and concerns on a county, state, and federal level as staff is retaliatory when you complain or voice your concerns. Lastly when issues were bad at the facility early on I called the dedicated abuse line number provided, posted in the facility, multiple times and of course not one return call. Overall, complete care hyattsville is not a place suitable for humans and if you truly love your family members do not allow in this facility. On a good note there were a handful of exceptional staff members. They took great pride in their work and treated patients with dignity and respect, two things lacking. The facility takes advantage of their greatness and they will get burned out and leave. The patience at complete care hyattsville deserve better....much better.

Charnita Dickson

Jun 2026

via Google

I really like this place. My dad just got here a few days ago and today is my first time seeing the place. It’s very clean very nice people and I like this one. I really recommend to put your loved ones here if you have to. and they have Sunday services too

Jasmine Muhammad

Apr 2026

via Google

My mom was a patient there. Bad choice. She caught pneumonia and had to go the hospital. She eventually came back and it was a sweat box everyday. The meals provided were not the meals on the slip. Some nurses were nice most were not. When my mom left, she was supposed to have been provided with PT/OT. None of this ever happened. When I contacted the Social Worker regarding it, she never responded. I eventually started calling the front desk and I still could not get a hold of her. I am going to the Better Business Bureau and open an investigation into this center. They were supposed to help her get better but was only interested in falsifying their documents. I would avoid CompleteCare at put your loved someone in another facility.

Joel Lopez

Mar 2026

via Google

The facility is very clean. My elderly friend tells me the food is great. She's gaining her weight back which she lost at the facility that she came from due to not enjoying the food there. She loves her therapy nurse as well as all the nurses. She said they are very thorough and attentive. I also found them to being very friendly and cordial!

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Government Inspection History

5 inspection visits in the last three years, 108 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 28, 2026Fire Safety Complaint4 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure proper storage of liquid oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

Jan 9, 2026Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

Sep 24, 2025Fire Safety StandardHealth ComplaintHealth Standard36 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 1, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

Mar 9, 2023Fire Safety StandardHealth Standard62 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity J of L: immediate jeopardy, isolatedCorrected May 7, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2023

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide or obtain dental services for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Put firmly secured handrails on each side of hallways.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Have a combustible roofing system that meets safety standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2023

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

Sep 19, 2019Fire Safety StandardHealth Standard4 citations
  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2019

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2019

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2019

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care At Hyattsville offer?

Complete Care At Hyattsville offers Skilled Nursing / Long Term Care.

Where is Complete Care At Hyattsville located?

Complete Care At Hyattsville is located at 4922 Lasalle Road in Hyattsville, Maryland.

What do families say about Complete Care At Hyattsville?

Reviews for Complete Care at Hyattsville are sharply divided: several families describe a clean environment with friendly, attentive staff and good food, while others report serious lapses in basic care, communication, and safety during skilled nursing and rehab stays. Multiple one-star reviews cite missed medications, absent mobility aids, broken call buttons, and follow-up therapy that was never delivered.

How did Complete Care At Hyattsville do on recent health and safety inspections?

Complete Care At Hyattsville had 5 government inspection visits in the last three years, with 108 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care At Hyattsville?

Submit the Request Information form on this page to connect with Complete Care At Hyattsville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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