2.9(19 ratings)· Shelbyville average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Colonial Hall Manor Personal is a small independent living community in Shelbyville, Kentucky, holding a 2.9 out of 5 rating from 19 Google reviews. While one family described deeply compassionate care for a loved one with mental and physical illness, several other reviewers report serious concerns about cleanliness, neglect, and communication with families.
AI-generated from reviews and community data.
Colonial Hall Manor Personal is a senior living community in Shelbyville, Kentucky offering Independent Living. Families rate it 2.9 out of 5 across 19 reviews.
Colonial Hall Manor Personal is an independent living community in Shelbyville, Kentucky, housed in an older building.
Reviewers' accounts of care and conditions are sharply divided. Several families report serious concerns about neglect, including residents missing meals, poor hygiene, weight loss, and inadequate communication from staff about care plans. Others describe compassionate staff who provided attentive care when residents had complex medical and mental health needs. One reviewer noted the facility operates in a dated structure without modern amenities.
Families considering this community should seek detailed information directly about staffing qualifications, daily care routines, and how care needs are reassessed and communicated, particularly for those living at a distance.
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Help Me Choose2.9overall · 19 ratings combined
2.9★ on Google (19)
Jami Rickett
Apr 2026
Please don’t use this place for your family. They aren’t cared for there. This place needs to be shut down. My mother lost so much weight here. Broken bones, dirty hair and skin. They act like they're so great but they absolutely do not take care of your family. That other review is bs. When it comes to this place, definitely judge a book by it's cover.
Mary Weiss
Jan 2022
I would give it no star, but the few staff members are nice and try to help but are not nurses. I wouldn’t feel good about putting my dog there. Its dirty, a fire trap. Residents are dirty and uncared for. Would push to close this place down. But a lot of the patients would be on the street if I did. So very very sad
David Fletcher
Dec 2020
Had a hard time getting information on the care for my loved one. I tried numerous times and could not get enough info as I live out of town and drive back to assist in doing what I can. When my loved one needed more care, I did not get an updated plan forward in detail. The doctor that the site uses is useless and should retire.
Charlotte Colyer
Dec 2018
My mother always told me not to judge a book by its cover. Colonial Hall Manor is in an old building without any of the modern trappings that we are used to today, That said, the employees there provided my brother with the attention and watchful eye that he needed and could not find anywhere else. He was mentally and physically ill, but the compassionate staff at Colonial Hall somehow found a way to let him live a full life under their loving care. They treated him as if he was part of their own family - and our family will forever be indebited to them.
Margie Nalley
May 2017
I have been totally astonished at the lack of compassion, or care from this facility. they are quick to take you in and tell the family whatever they think you may want to hear. They left my brother sleeping, missing meals, laying in dirty diapers for more than a day at a time. I could go on and on, bottom line is that if you love or care at all for a family member, DO NOT TAKE THEM TO THIS PLACE. When they realize you are a family that will come by, visit your loved one, they feel threatened so they bag his or her belongings in a trash bag and put them out. This is run like a half way house, not like they are a nursing facility at all. We couldn't even find anyone in this place that even had the knowledge of O2 machine. I do know in America that we make sure animals are properly taken care of, but not the same with our people who may be mentally in need. What has our country come to? I bet no one has an answer for that. In my personal opinion and it comes from experience, this place is a money making scheme!!!!! Drop the family off, let them make money on them and do not come by or check on them or out they go......
Colonial Hall Manor Personal offers Independent Living.
Colonial Hall Manor Personal is located at 920 Henry Clay St in Shelbyville, Kentucky.
Colonial Hall Manor Personal carries a 2.9 out of 5 rating from 19 Google reviews. While one family described deeply compassionate care for a loved one with mental and physical illness, several other reviewers report serious concerns about cleanliness, neglect, and communication with families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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