Steve Gardea
May 2026
I am writing this to warn any one considering this facility to care for their family. My family member stayed here for an extended period, and the level of care was not just poor and subpar, it was dangerous. We were present daily for nearly 10+ hours and witnessed a systemic failure in basic medical and operational standards. Wounds were constantly left untended, staff frequently lost track of what meds were administered, what oxygen level to use, what restrictions they had, and we constantly had to remind them of these things. At one point, they had hand written notes all over the room because no one knew what to do. Requests for bathroom and bathing assistance were routinely ignored. Most of the staff were inconsiderate and just flat out rude. Asking for any assistance was met with huffing, puffing and annoyed tones. You would think these staff members were serving court ordered community service with how resentful most of them acted when doing their jobs. Two different rooms had unsealed windows in the middle of winter, and we had to use towels to insulate them because the rooms were freezing. Our family member at several times was served a meal they didn't even order, despite them being on a dietary restriction. This clearly poses a severe risk to others with specific dietary or medical restrictions. Of course the food is your typical low quality cafeteria slop. Management and clerical staff are completely inaccessible as well; scheduling an appointment or getting a response regarding records, appointments, next steps was nearly impossible. Appointments would be made without contacting us, things were told to our incoherent family member who was expected to remember to tell us, despite us constantly telling staff to call us if they need information. A representative from the Colorado Department of Regulatory Affairs was onsite during our stay and stated they also noted many inconsistencies. They took a formal statement from us regarding our experience. There may be some positive reviews for this facility, but I truly believe it's because these people were not here as often as we were or weren't aware because their family couldn't tell them. What was already a traumatic and stressful time for our family, was amplified by this facility at the end of our family members life. I am disgusted that they paid this facility thousands of dollars for this abysmal care at the end of their life, and we will regret having brought them here forever. If you care about your loved one’s health and dignity, do not send them here. They deserve better than this level of disorganization and neglect.
