g m
Jun 2026
I find it ridiculous that families feel they can't speak on issues regarding the care of their loved ones, without retaliation. No one should have to worry about their loved one being abused while they are receiving rehabilitation services. There is a CNA here by the name of Lakeisha (sp?) who demonstrated a complete lack of restraint in the presence of residents, guests, and other staff, on June 2, 2026. This happened in the 300/400 wing. On June 2, 2026, our family was bringing our great grandmother food, as we do daily, -when this particular CNA (Lakeisha) began to raise her voice at my partner around whether or not the food we brought was pureed. My partner and I both named that there was zero reason for her shouting, especially in the presence of elderly and vulnerable residents, as well as visitors. She continued to shout and carry on and then made the statement 'If she aspirates, that's not my problem!!' At which point I stated that if that is the case, why continue yelling and circling us? The comment was highly inappropriate and uncalled for. Beyond this, our grandmother's dietary notes state she is to have no straws, yet she was served straws, by staff, for the majority of her stay. Though she was on a pureed diet, she was provided with cookies, by staff, for the majority of her stay. I paint this picture to clearly explain why this CNA's behavior was completely uncalled for, even if she had a concern about what was brought (ground up meat loaf and mashed potatoes). In light of her explosiveness, we were not at all intimidated by her behavior, however we saw the impact on a number of residents who later told us that her yelling left them 'shaking', 'nervous', and 'frustrated'. This type of behavior happens, often, at meal times. Particularly with CNA's. However, this was the first time the aggression was targeted in my family's direction. We have seen residents served 'the wrong food', and mid eating have had plates/spoons/forks aggressively snatched from their hands and mouths. Witnessing this type of behavior, in FULL view of guests, raises concerns regarding resident treatment when no one is watching. There needs to be bedside and resident/family liaison training for staff, across the board. Even the woman at front desk seemed to be miserable. There was a nurse by the name of Alexis who was in the nurse's station a few weeks ago, and upon requesting pain medication for our grandmother, she stated, 'I'm on a break. Go press the call bell.' We obliged her and about 15 minutes after hitting the bell, a CNA came and let us know she would let the nurse know. Over an hour passed and the nurse never came. THEN, we had to wait for shift change for the next nurse to actually bring the medication (about 2 hours later). There were times it would be past 10:45PM and our grandmother still hadn't received bedtime medications. We have also had issues with nurses like Princess giving our grandmother both hydrocodone and xanax at night, thought they were asked not to do this, so they wouldn't have to deal with her getting up at night. This overmedication impacted the efficacy of our grandmother's physical therapy, the next day. She would be so tired and out of that she couldn't talk or eat or participate. The single star is given because the OT/PT/Speech therapy staff are. If she spent more time with caring staff, there would be more stars. There are also a few CNAs/nurses who deserve honorable mentions for patience and kindness: Mia CNA (300 wing), Anna CNA (300 wing), Jaqueline CNA (300 wing), Sharon RN (300 wing), Kristine CNA (300 wing), Lori RN (unsure of the wing), the young Black male nurse from the evening of 6/1/2026, as well as a middle aged Black woman CNA who worked the evening on June 2, 2026. Hopefully some training and intentional staffing can help make Clear Creek a better place for residents, visitors, and staff. The American health care system is truly failing our seniors. Please excuse any typos.
