3.7(157 ratings)· Wyndmoor average: 3.9
1 / 3CMS Care Compare
Reviews of Chestnut Hill Lodge are sharply divided: several families praise the activities team, dementia unit nursing staff, and administrative staff like the DON, while others describe serious lapses in daily care, cleanliness, and follow-through on medical orders. It appears to be a community where the experience can vary a lot depending on which unit and staff a resident is assigned to.
AI-generated from reviews and community data.
Chestnut Hill Lodge Health and Rehabilitation Center is a senior living community in Wyndmoor, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 157 reviews.
Chestnut Hill Lodge Health and Rehabilitation Center is a skilled nursing and long-term care facility in Wyndmoor, Pennsylvania, licensed for 181 residents.
Families consistently praise the activities program and certain nursing staff members for their attentiveness and friendliness. Several reviewers highlighted energetic social events and celebrations, noting that staff go out of their way to support residents' well-being. One family wrote, "they have taken extremely good of her" over a multi-year stay. However, experiences vary significantly across departments and units. Some families report cleanliness concerns in resident rooms and inconsistent service quality in housekeeping and laundry. Reception and administrative staff receive specific commendation, while nursing care appears uneven depending on unit assignment.
Chestnut Hill Lodge holds a 3.7 out of 5 rating across 157 Google reviews, reflecting both strong satisfaction with activities and certain staff members and notable frustration with environmental conditions and service consistency in other areas.
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Help Me Choose3.7overall · 157 ratings combined
3.7★ on Google (157)
Larry R
Mar 2026
The room where my brother from another mother is in, is very filthy, nasty, and just utterly disgusting. The floor looks like a breeding ground for dust mites and wall looks like something out of a freaking horror movie. I only gave two stars, because the staff treats him very well and were very friendly when I was there.
Siy SaReal
Mar 2026
My name is Karen Miller my mom Juanita Miller has resided at Chestnut Hill nursing home and rehabilitation center at this facility for the last 4 1/2 years they have taken extremely good of her. This past Saturday February 28 2026 we celebrated her 90th birthday with family and friends the staff there was super supportive and addressed all of needs in such a positive manner are family was overwhelmed with joy. The activity person whose name is Anthony went over and beyond in assisting us brandy was a positive force as well the other staff members were very supportive too. So we would to thank them from the bottom of our hearts and just show our appreciation in this matter. We have had so many calls from family and friends saying how blessed we are to have our mother at this facility.
Janet
Feb 2026
I recently visited chestnut hill to visit my brother and had to wait 5 minutes to be let in by the group of women surrounding the reception area laughing I had to wait until the fun was over! To be let in I had to tap on the glass door! Just to go over a few things I’ve noticed when I get a chance to see my brother nursing on his unit and Ms. Doris is always helpful. Even though my brother prefers to stay in his room I still appreciate that activities keeps him informed on what’s going on. The food seems to be ok the presentation could be better. My brother chair also needed some extra attention and Mr. Sam extended his apologies and took and cleaned the chair himself. I truly appreciate the services that are given! Overall my brother is in good hands
Deb Fox
Feb 2026
The Business Office personnel, Markeia & Tameka, the recptionist Charlene, and the Admissions Director, Katie have all been exemplary in and OUT of their respective roles. The service from these Departments: Activities, Housekeeping, Laundry, Nursing(not all-only those assigned to my brother) and Social Work, have been poor and lackluster. Attitudes if more than two questions are posed, nonchalance to the lack of following their own set procedures when something is lost. There is a disregard or just not following medical directives put in place from 12-28-25 and still not done as recent as last night, (his hand brace should be put on at night and removed in the morning). Those departments, which have the responsibility and obligation to render care are lacking in providing the service they are tasked to, paid to, and mandated by the State of PA to. Subzero, like the recent temperature, is their true score
Jamie Low
Dec 2025
ONE OF THE BEST NURSING HOMES EVER ! this place goes above and beyond for the things they do , my mother is currently staying here On A wing and she absolutely loves IT ! from the nurses down to the Activities staff ESPECIALLY THEM !!! the parties Ive seen them throw to keep our families active are amazing , some wonderful nursing staff over on the dementia unit with plenty of activities for them to do as well to make their time here worth the stay. HUGE THANKS to the DON she literally is always there whenever you need her and the unit manager as well! The decoration as literally so gorgeous when the seasons change it gives the residents a feeling of home even though they aren’t actually home. Nice building wonderful staff i love the warning welcome from the receptionist i get everytime , and I appreciate the nurses and the activities staff i don’t know how my mother stay would be if it weren’t for chestnut hill lodge
11 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 4, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chestnut Hill Lodge Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Chestnut Hill Lodge Health and Rehabilitation Center is located at 8833 Stenton Avenue in Wyndmoor, Pennsylvania.
Reviews of Chestnut Hill Lodge are sharply divided: several families praise the activities team, dementia unit nursing staff, and administrative staff like the DON, while others describe serious lapses in daily care, cleanliness, and follow-through on medical orders. It appears to be a community where the experience can vary a lot depending on which unit and staff a resident is assigned to.
Chestnut Hill Lodge Health and Rehabilitation Center had 11 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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