1 / 5CMS Care Compare
Families describe Cherry Brook as a clean, compassionate skilled nursing and rehab facility where staff build genuine relationships with residents, though several reviewers point to understaffing that affects therapy frequency and responsiveness. Experiences vary widely, ranging from deeply grateful accounts of end-of-life care to frustration over limited PT sessions after surgery.
AI-generated from reviews and community data.
Cherry Brook Health Care Center is a senior living community in Canton, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 31 reviews.
Cherry Brook Health Care Center is a skilled nursing facility located in Canton, Connecticut, operated by New Horizons, Inc., a non-profit organization. The center provides inpatient nursing home care and rehabilitation services as part of a broader continuum of care that includes housing and support services for people with physical disabilities.
The facility offers Skilled Nursing Care services along with Outpatient Rehabilitation, with therapists experienced in treating conditions affecting active adults. The community is dedicated to providing compassionate, high-quality care with an emphasis on resident comfort, dignity, and respect.
As part of New Horizons, Inc., Cherry Brook operates within an organizational structure shaped by the population it serves. The organization's Board of Directors includes people with physical disabilities, reflecting its commitment to the communities it supports.
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Help Me Choose3.6overall · 31 ratings combined
3.6★ on Google (31)
Julia Wholey
Mar 2024
Cherry Brook Healthcare in Canton, CT has been providing exceptional care for my elderly mother for the past few years. The facility is always clean and well run with pleasant surroundings. I’ve found the nurses and support staff to be attentive and caring. Most important my mother is thriving in their care and I am very thankful.
Kathy Hartford
Feb 2024
My mother was transferred to Cherry Brook for rehab. She had hip replacement surgery so she needed PT. Cherry Brook is so understaffed. It's sad because 1 aid has to care for 17 patients at a time. As far as PT my mother hardly got any. She would take a little walk down the hall only to come back to her room to sit for 6 hours. She was also given her meds on an empty stomach and throwing them up because she felt sick. I just wish her PT was more often and more aggressive. Maybe exercise in her room when not in PT. I would not recommend this place because of the limited staff.
Tim Cote
Dec 2023
This is by far the best rehab I haver ever been in. The cleanliness, care and hospitality exceed all reasonable expectation! There are difficulties at times with understaffing, but those who are here truly care. I have visited people in many rehabs, and many were substandard, but Cherry Brook is a gem. I live 45 minutes from Canton, but came here because I'd heard good reviews. I would return here for any future convalesce/rehab need.
Michael Giglietti
Sep 2022
We cannot say enough great things about our experience at Cherry Brook. From the moment our mother arrived until the day she passed, the level of caring, compassion, communication, commitment, teamwork and professionalism was incredible. If I could rate them higher than 5 out of 5, I would. They are a special group of people and we are grateful to have had them care for our mother. Thank you again for all your support during a very difficult period.
Marge Harmon
Feb 2020
I’m a volunteer at CBHCC, when I visit the residents and I see how the staff interacts with the patients and their visitors, they make everyone feel wonderful and welcome. From walking through the front entrance and until the end of my stay I always get a welcome feeling. The receptionists are wonderful! Rebecca, the Director of Admissions, as well as the Director of Cherry Brook Health Care are always checking on the patients. Popping into their rooms and saying hello.. Kate, the Director of Recreation and her staff, always have creative and interactive programs that the residents enjoy. I’ve had personal experiences with outpatient physical therapy, Sylvia and Anne are the best around, they got me back on my feet quickly and really helped me with my pain. I highly recommend Cherry Brook’s Outpatient Physical Therapy department. One last thing, the building is very, very clean. I would not hesitate to have my family member there!
6 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 21, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Feb 21, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Cherry Brook Health Care Center offers Skilled Nursing / Long Term Care.
Cherry Brook Health Care Center is located at 102 Dyer Avenue in Canton, Connecticut.
Families describe Cherry Brook as a clean, compassionate skilled nursing and rehab facility where staff build genuine relationships with residents, though several reviewers point to understaffing that affects therapy frequency and responsiveness. Experiences vary widely, ranging from deeply grateful accounts of end-of-life care to frustration over limited PT sessions after surgery.
Cherry Brook Health Care Center had 6 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care · no referral needed
Home care agencies serving Canton bring help to the house: daily living, companionship, and respite for family caregivers.
