3.2(21 ratings)
Part of Good Shepherd Communities · all operators · 3 communities · 3.4★ average
Own this community? Update your listing · Marketing for operators
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers generally describe Chase Memorial Nursing Home as caring and clean, with several praising the attentiveness of staff toward residents. However, one detailed account raised serious concerns about communication and administrative responsiveness, and multiple reviewers noted staff appeared stretched thin.
AI-generated from reviews and community data.
Chase Memorial Nursing Home is a senior living community in New Berlin, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 21 reviews.
Chase Memorial Nursing Home is a skilled nursing and long-term care community in New Berlin, New York, licensed for up to 80 residents. The facility is non-profit and Medicare and Medicaid certified for all 80 beds, with a CMS overall rating of 3 of 5 stars.
The community offers 24-hour staffing, on-site nursing, medication management, housekeeping, and security. Residents have access to restaurant-style dining, cable or satellite television, an emergency call system, wheelchair accessibility, and gathering spaces for social activities.
Reviews of Chase Memorial are mixed. Several reviewers praised the quality of care and warmth of staff, with one noting the facility is "top notch" after observing care provided to multiple residents. Others mentioned cleanliness, friendly interactions, and activities like live entertainment. However, some families reported challenges with communication and phone responsiveness, with one reviewer expressing concerns about administrative attitudes toward families. One reviewer noted that staff members work hard but the facility may benefit from additional staffing.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.2overall · 21 ratings combined
3.2★ on Google (21)
christine bosse
Feb 2026
With the exception of the those that gave my brother physical therapy, this place was the worst. No communication, super rude. Especially the head nurse!! No one answers the phone. The administration was not at all helpful and treated my brother and myself like we were an annoyance. This is not a place to bring your loved one!! This type of treatment is both dangerous and deplorable. There should be accountability.
Steven
May 2025
Looked at many places around, this place is great! The staff is very friendly and caring. You can ask the staff and the patients and they all say how great they treat the patients. Even patients that use to work at nursing homes say how great they are treated here.
Laurie Will
Nov 2024
I have spent many nights with my mom who is currently on comfort care. I have observed the loving competent care given to her and to the other residents. The staff in all departments has been wonderful.I am a retired RN ,I've worked at many facilities and this place is top notch.
Michael Fitzpatrick
Oct 2024
My brother is a resident. I drove up from Maryland to visit. The staff members were outstanding. It was clean, decorated for Halloween, and I found my brother listening to a band in the dining room. He told me he is well taken care of and he really likes it there.
Janet
Jul 2024
I have to say the staff at Chase nursing home are wonderful. They really take care of my mother and are friendly. The only problem that I see, is that they need to hire more people! The staff work very hard and they do double duty.
3 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2025
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 15, 2025
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 18, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 10, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2021
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2021
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chase Memorial Nursing Home offers Skilled Nursing / Long Term Care.
Chase Memorial Nursing Home is located at One Terrace Heights in New Berlin, New York.
Chase Memorial Nursing Home carries a 3.2 out of 5 rating from 21 Google reviews. Reviewers generally describe Chase Memorial Nursing Home as caring and clean, with several praising the attentiveness of staff toward residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Chase Memorial Nursing Home had 3 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Chase Memorial Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Chase Memorial Nursing Home? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of New Berlin.
Norwich, New York10.7 mi
4.9(10)
Assisted Living
Norwich, New York10.7 mi
3.2(79)
Skilled Nursing / Long Term Care
Norwich, New York10.7 mi
2.8(36)
Skilled Nursing / Long Term Care
Oxford, New York17 mi
5(2)
Assisted Living
Oxford, New York17 mi
4.2(29)
Skilled Nursing / Long Term Care
Oneonta, New York17.1 mi
Assisted Living