MyLivingChoice

Valley View Manor Nursing Home

40 Park Street

2.8(36 ratings)· Norwich average: 3.2

Valley View Manor Nursing Home, photo 11 / 3

Quick Facts

Total units
82
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
82

What Families Think

Valley View Manor is a skilled nursing and long-term care facility in Norwich, NY, but no written family reviews were available beyond an aggregate Google rating of 2.8 from 36 reviewers, so specific praise or complaints could not be verified from text.

The Good

  • States a resident-centered, dignity-focused care philosophy
  • Explicit non-discrimination policy for LGBTQ+ and HIV status residents
  • Welcomes in-person family visitation
  • Treats families as part of an extended family

The Bad

  • Low overall Google rating (2.8/5) from 36 reviewers suggests mixed satisfaction
  • No published pricing information available
  • No detailed written reviews available to verify care quality claims

AI-generated from reviews and community data.

Valley View Manor Nursing Home is a senior living community in Norwich, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 36 reviews.

About Valley View Manor Nursing Home

Valley View Manor Nursing and Rehabilitation is a nursing home providing skilled nursing and rehabilitation care in Norwich, New York. The community is committed to delivering resident-centered care with an emphasis on achieving the highest quality of life for each resident.

The community treats residents and their families as part of an extended family, fostering an environment where residents remain active, safe, and comfortable while being treated with dignity and respect. Valley View Manor welcomes in-person visitation and encourages families to contact the community with any questions or concerns about resident care.

Valley View Manor maintains a non-discrimination policy and does not permit discrimination based on sexual orientation, gender identity or expression, HIV status, or association with another individual based on these characteristics. The community is regulated under New York State long-term care standards and residents may file complaints with the office of the New York State long-term care ombudsman program if needed.

Types of Care at Valley View Manor Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Valley View Manor Nursing Home

2.8overall · 36 ratings combined

2.8★ on Google (36)

Wally Slater

May 2026

via Google

I want to start by saying the staff at times may seem slow. If you know this industry at all, every center has an issue keeping staff. So they me seem slow because of being understaffed. Not of any fault of the girls trying to do the beat they can. The food, I have had much much worst food than this place. No matter where you go not every meal is going to be (A+). You can always ask for something else or order out or even family can bring in food for you. These ladies work hard and most try like hell. Some even go above and beyond with no recognition what so ever. Most all the staff here are nice. This place wasn't that dirty when I was in. They had a good cleaning crew and the had a good laundry crew. I must say I didn't have a bad time. Physical therapy actually helped me and even they were good ppl. I met some good ppl and I even made some friends. I made a great friend while I was here and he's awesome. We got along great. You have to have a certain understanding of these places and you need to remember you're not going to a 5 star hotel. Also remember these ppl try. I give the place 8 out 10

Lauren Clemens

Dec 2025

via Google

the place smells like a diaper, not enough staff to handle the number of patients. Most of the staff genuinely care, but they're overworked and exhausted. They're all under the thumb that is for profit health care.

Deborah Allen

Jun 2024

via Google

I was horrified by the disposition of the nursing staff at Valley View, The listlessness of its residents wandering aimlessly while staff bickered amongst each other completely oblivious that I stood there watching and waiting for assistance from them, I arrived to visit my friend who had been there less than a week , he called me stating they tried to get him to sign his home over to them, they left him unattended in a doorway and when he passed out they sent him to the ER..they didn’t want to tell me where he was. My friend who had ongoing hope for recovery and returning home at some point had a strong will to survive, yet knowing he would return to Valley view he gave up his fight. He passed away this morning. Which may very well been inevitable but I am mortified by the overall vibe of the staff and their lack of tact and compassion. The worst I have ever witnessed. My heart hurts for anyone who has been assigned or confined there.I don’t recommend anyone’s family to leave there loved one with Valley View…I hope the are Investigated and shut down. The physical Place is nice and with new staff and management it could be a small quaint pleasant place to die with dignity but as it is…I’m still angry.

Samantha McMullen

Sep 2021

via Google

I stayed in Valley view nursing home and rehabilitation center for strengthening for two weeks. In the course of the two weeks I stayed there I had to spend my own money for food because most of the food that I received there was either uncooked or just plain cold or terrible, when offered alternative options, those options were never supplied. A good number of times once your food tray was taken they never brought back what they claimed was going to be given to you. I myself have witnessed employees tell patients that they would come back to care for them and show back up 5 hrs later to assist them. Not all employees are this way, I have also met a few that were exceptionally hard working and went above and beyond the call of duty to help myself and my roommate to the fullest of their abilities especially since they were short handed. To those people I commend Them. Communication does not happen in this place. The list of things could just go on.

Karen Giardinello

Dec 2020

via Google

I went today to see my husband who is in critical condition and the Director of Nursing came out and was very nasty, she didn’t explain herself or said hi or anything. She just jumped me I couldn’t see my husband. She said because he drank water he is considered no longer critical anymore.. I got upset and I asked why not as I had been there the day before. She got very nasty. I left quite upset. Her name is Jo Henderson. You would think she would have been a little more compassionate being she is a nurse?? I have nothing but good things to say about this place but she will be the one to bring this place down.. Someone should have a real good talk with her. Can I also say it was the nursing home that called me to say my husband was critical. I have been visiting three or four times a week.

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Government Inspection History

6 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 6, 2026Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

Dec 11, 2024Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2025

Nov 5, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 20, 2024

May 3, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 26, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2024

Aug 29, 2023Health Complaint3 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2023

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2023

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2023

Feb 4, 2022Fire Safety StandardHealth Standard11 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2022

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Valley View Manor Nursing Home offer?

Valley View Manor Nursing Home offers Skilled Nursing / Long Term Care.

Where is Valley View Manor Nursing Home located?

Valley View Manor Nursing Home is located at 40 Park Street in Norwich, New York.

What do families say about Valley View Manor Nursing Home?

Valley View Manor is a skilled nursing and long-term care facility in Norwich, NY, but no written family reviews were available beyond an aggregate Google rating of 2.8 from 36 reviewers, so specific praise or complaints could not be verified from text.

How did Valley View Manor Nursing Home do on recent health and safety inspections?

Valley View Manor Nursing Home had 6 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Valley View Manor Nursing Home?

Submit the Request Information form on this page to connect with Valley View Manor Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Norwich.