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Charlwell House Health & Rehabilitation Center

305 Walpole Street

3.9(97 ratings)· Norwood average: 4

Charlwell House Health & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
124
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
124
Therapy services
In-house PT, OT, and speech therapy department
Care focus
Emphasis on transitioning residents back to community life

What Families Think

Reviews of Charlwell House are sharply mixed, with the Google rating sitting at 3.9 despite most posted reviews describing serious care and cleanliness problems. Multiple families report unsanitary conditions, slow response to call bells, and dangerous care lapses, while a few individual staff members are singled out for compassionate care. One reviewer explicitly cautions that some positive reviews may not reflect real experiences.

The Good

  • Reviewers named specific therapists and CNAs as caring
  • Activities department staff described as attentive and kind
  • In-house physical, occupational, and speech therapy on-site

The Bad

  • Multiple reports of unsanitary, foul-smelling rooms and common areas
  • Slow call-bell response; staff reported sleeping during shifts
  • Reports of medication delays and serious care lapses like sepsis
  • One reviewer alleged staff solicited fabricated positive reviews

AI-generated from reviews and community data.

Charlwell House Health & Rehabilitation Center is a senior living community in Norwood, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 3.9 out of 5 across 97 reviews.

About Charlwell House Health & Rehabilitation Center

Charlwell House Health & Rehabilitation Center is a skilled nursing facility located in Norwood, Massachusetts, offering long-term and short-term care with a focus on helping residents heal and regain independence. The facility houses 109 beds and provides round-the-clock care with individualized attention.

The center offers a broad range of specialized healthcare services, including physical therapy, occupational therapy, and speech and language pathology provided by an in-house rehabilitation department. Upon arrival, all clinical departments work with residents to develop individualized plans of care tailored to each person's specific needs.

Charlwell House emphasizes comprehensive support for residents' daily living, including menu planning with individualized meals prepared fresh daily. The facility's medical team works closely with residents and their physicians to ensure continuity of care and maintain established relationships between patients and their doctors.

A key priority for the center is helping residents return to their communities. The compassionate team assists in arranging necessary support, equipment, and resources needed for residents to transition home and achieve their independence goals.

Types of Care at Charlwell House Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Charlwell House Health & Rehabilitation Center

3.9overall · 97 ratings combined

3.9★ on Google (97)

Ashley Lee

Jan 2026

via Google

This place is HORRIBLE!!!!! Stay FAR FAR AWAY PLEASE!! If you love your elderly family please stay away. Especially if they can’t communicate what’s going on because they will neglect them!!!! Takes them hours to come for the call bell. It always smells like poop from accidents and they don’t clean the people in a timely manner. The place is actually disgusting like they never clean it. You have to request for them to clean things that you should never have to ask. The toilets are always dirty and the floors. The workers sleep in the night time instead of going to help anyone who presses for the call button. You have to make a scene to simply get your medication. I am so scared for any elderly people there who don’t have anyone to advocate for themselves. I’m scared for people who have serious things wrong with them like infections and what not because the staff barely listens to you and any concerns. I hear people yelling for help from their rooms and I see the employees secretly sleeping. It almost as if they come to work overnights to sleep. This is sad because as peoples family members are crying for help in the night, the employees are sleeping comfortably. There are mice in this place! This means mice can get at your loved ones food in the room and at whatever else. I heard a pretty old lady complained of being scared of getting raped, I don’t know why but that really scared me as well. One of the workers told me that a man got fired recently for sexual harassment. The employees will come in your room to talk to you in English and then they will talk to each other in their language which is uncomfortable and rude. There is water on the floor spilled often or other liquids and that is a hazard as mostly everyone is either in a wheel chair or using a walker. There was a towel with pee all over it in the hall way which is a common area for everyone to sit. It sat there all night until I left i don’t know when it was cleaned or if the cushion itself was even cleaned properly. There are bare minimum things and there are no such things as luxuries here. The food is horrible and always cold. The temperature inside is either too hot or freezing, making it uncomfortable to sleep. Place is just simply disgusting I’m sorry I can’t say it enough! I am righting this review because I am leaving here soon and people need to be warned about this place. PLEASE DO NOT SEND YOUR ELDERY FAMILY HERE I AM WARNING YOU NOW!!!!!! There is so much more I can stay and so much more I can sit here and remember please listen to me when I say to STAY AWAY!!!!

Lynne Santangelo

Nov 2025

via Google

My father had been scheduled to be placed in Charlwell on a Wednesday morning in Oct 2025, but we ended up arriving later in the afternoon. Upon arrival, the front desk had no record of my father’s admission and we were sent to an unattended nursing station. When a staff member finally appeared, he directed us to a room that was filthy - the floors and walls were visibly dirty, the side table was damaged and contained used silverware, and leftover belongings were scattered on the floor. My father’s bed lacked safety rails. Outside the room, a fan indicating an issue with moisture. The overall environment was unhygienic and completely unacceptable. When I raised concerns, staff were dismissive and rude, saying they were “in the middle of reports.” A manager later offered to have the room cleaned, but a safe, clean space should have been ready before a patient arrived - not after a complaint. The lack of preparation, cleanliness, and professionalism we encountered was deeply disappointing and completely unacceptable for a facility entrusted with the care of vulnerable individuals. Leadership should be ashamed that a facility under their direction operates in such poor condition. It’s appalling that those who cannot advocate for themselves are forced to endure this level of neglect. If you are thinking of sending a loved one here, DON'T.

Damaris McLaren Hadayia

Aug 2025

via Google

0 stars This is not a favorable review. I was in Charlwell March and April 2025. It was a terrible institution and I call it that on purpose because that’s what it was like. Do not trust the positive reviews, as several residents said management pulled them aside, and wrote fake positive reviews of their experiences. I was there for rehab and am a 42 year old woman who had an external fixator due to a catastrophic ankle injury. This was supposed to be cleaned daily (Nurse Amelia cleaned is most frequently, other nurses only do nice or twice out of 45+ days) it was not cleaned when needed, and as a result I developed sepsis and almost died. I was in the ICU, and there was talk of amputation. I laid in bed with sepsis symptoms for 3 days. The only reason I did not die at charlwell, was because of Nate and Leah (therapists) and their advocacy to send me to the emergency room immediately. I was dropped from the hoyer 2 times, due to staff that couldn’t coordinate working at a lemonade stand let alone equipment that couldn’t seriously injure someone. Patients roamed the halls, with and without clothes, defecating in furniture as CNAs would laugh, apparently it was funny. CNA care (except for Gigi, Barbara and Fluer and a night lady who was a nurse whose name I forget) was inconsistent and poor, often waited hours for it. Food was terrible and plates were very scarce and always cold. There were some people who cared, they were in Activities, the 3 ladies were amazing, as well as the new DON, and Natalie, who departed. If you shared issues (which I did a lot to try to advocate for the patients who couldn’t) with administration staff, you would often become a target, as admins would not handle problems appropriately. In fact when I didn’t go back to be subjected to more, the administrator ghosted me on the phone, which made it very difficult to obtain my belongings. You’d run out of pain meds, and be instructed to wait it out over a weekend, until Monday crew could solve. Often waited hours past med due times, for pain meds, in significant pain. I got several bed sores while there due to improper care and leaving my bed soaked especially weekends. The bed actually began to smell moldy because so much liquid (from dirty sheets) was left in it for long periods. At one point another patient cut himself by accident CNAs were gathered in one room watching tv (a regular thing, also sleeping on shift was), and refused to assist him until I screamed out “I’m calling 911”. If you needed assistance after 6PM, you were basically out of luck. Also they had rodents including Rats, which I found out from maintenance. They also forgot to feed me, for an entire weekend (Friday night to Monday am) when I came back from a hospital visit. This place was hell on earth. And the few that cared about the people and their jobs, were sadly overshadowed by the mass. This place should be shut down.

Kingsley Loiseau

Jul 2025

via Google

I recently visited a loved one at Charlwell Rehab Facility and was thoroughly impressed with the experience. From the moment I arrived, the staff was warm, friendly, and attentive. It’s clear that they genuinely care about the well-being of the residents. In particular, the administrator, Jamie Carr, stood out for her kindness and professionalism. She was incredibly caring and took the time to ensure everything was running smoothly, which gave me great peace of mind. The facility itself was in pristine condition—clean, well-maintained, and welcoming. It didn’t feel clinical or impersonal; instead, it had a comforting and supportive atmosphere that made the visit feel much more reassuring. Overall, I had a very positive experience and would highly recommend Charlwell Rehab Facility to anyone looking for quality care for their loved ones.

Sharon Horton

Jun 2025

via Google

I had my mother there, for 2 weeks I had to get her out! It was filthy even the tables were filthy with stuck in food. The rooms including the hall smells like urine. Honestly I would not send my dog there. My mom ended up having blood clots in her lungs, heart, and leg. She could have died. Calling for help and no one went in. Until finally someone went in and called the ambulance. If there was a Zero rating I would have put minus Zero. If you love your loved one please don't send them to charwell. The advertisement is a lie. Nothing they claim it to be. I felt like I needed to let people know what this place is really like. Please don't send your loved one here.

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Government Inspection History

4 inspection visits in the last three years, 80 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 30, 2025Fire Safety StandardHealth Standard18 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

Aug 13, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

Apr 16, 2024Fire Safety StandardHealth Standard14 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2024

Sep 1, 2022Fire Safety StandardHealth Standard47 citations
  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadCorrected Dec 5, 2022

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadCorrected Oct 21, 2022

  • Perform COVID19 testing on residents and staff.

    Severity L of L: immediate jeopardy, widespreadCorrected Nov 11, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Dec 8, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Report COVID19 data to residents and families.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2022

  • List the names and contact information of those in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2022

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2023

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 21, 2022

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 21, 2022

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2022

  • Provide a written emergency evacuation plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Charlwell House Health & Rehabilitation Center offer?

Charlwell House Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Charlwell House Health & Rehabilitation Center located?

Charlwell House Health & Rehabilitation Center is located at 305 Walpole Street in Norwood, Massachusetts.

What do families say about Charlwell House Health & Rehabilitation Center?

Reviews of Charlwell House are sharply mixed, with the Google rating sitting at 3.9 despite most posted reviews describing serious care and cleanliness problems. Multiple families report unsanitary conditions, slow response to call bells, and dangerous care lapses, while a few individual staff members are singled out for compassionate care. One reviewer explicitly cautions that some positive reviews may not reflect real experiences.

How did Charlwell House Health & Rehabilitation Center do on recent health and safety inspections?

Charlwell House Health & Rehabilitation Center had 4 government inspection visits in the last three years, with 80 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Charlwell House Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with Charlwell House Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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