130 Colrain Road
3.6(23 ratings)· Greenfield average: 4.1
1 / 5CMS Care Compare
Families describe Charlene Manor as a caring, attentive skilled nursing facility, with several reviewers noting staff responsiveness and a team-oriented approach to care. A couple of reviews mention minor lapses, such as missed care tasks, though these were resolved when raised. Overall sentiment is largely positive, especially compared to prior experiences at other facilities.
AI-generated from reviews and community data.
Charlene Manor Extended Care Facility in Greenfield, Massachusetts, is a skilled nursing and extended care community offering rehabilitation, short-term rehab, long-term care, certified memory care, respite care, and hospice services. The facility creates personalized treatment plans implementing physician's orders to support recovery following hospital stays or surgery.
The community specializes in several clinical areas. Its cardiac care program includes expertise in cardiopulmonary rehabilitation for conditions such as COPD, congestive heart failure, and recovery following coronary bypass surgery, along with cardiac monitoring for arrhythmia and heart failure management. The orthopedic rehabilitation program helps patients regain strength, mobility, and independence following fractures, joint surgery, knee and hip replacements, and degenerative joint disease treatment, with professional support available seven days a week.
Charlene Manor operates a Certified Dementia Special Care unit designated by the Massachusetts Department of Public Health, providing specialized Alzheimer's and dementia care using a habilitation model. Additional specialized programs address stroke rehabilitation, neurological conditions such as Parkinson's disease, multiple sclerosis, and ALS, diabetes management and education, and wound care services with treatment monitoring and individualized care adjustments.
For residents requiring around-the-clock care, the facility's team focuses on improving quality of life through support and companionship that foster independence and encourage active living. Hospice and palliative care services are provided on-site, including coordination of specialized equipment and medications, complimentary therapies, and support for loved ones.
Located in a wooded residential neighborhood overlooking Franconia Golf Course with convenient access to Route 2 and Interstate 91, Charlene Manor is within 10 minutes of Baystate Franklin Medical Center and near the Main Street Greenfield Historic District and Greenfield Community College. The facility has been serving families across Greenfield, Franklin County, Hampshire County, Worcester County in Massachusetts, along with Windham County, Vermont, Cheshire County, New Hampshire, and surrounding areas since 1987.
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Help Me Choose3.6overall · 23 ratings combined
3.6★ on Google (23)
rick jones
May 2026
Visited recently and I was reminded that service to the public in any profession.... and in this case whether it is a person staying there or visiting... some replies and attitudes aren't perhaps what you had hoped for... and perhaps aren't really even directly related to this moment and instead is a carryover from earlier... these can be tough jobs.... so at times need to navigate around that "stuff" ....
Jill Putala
Feb 2026
My mother has been at Charlene Manor for almost a year now, and I visit her several days a week. She seems happy, and that is what matters most to me. I am very pleased with the care she is receiving. The nurses and CNAs are caring, attentive, and genuinely friendly. My mom truly enjoys interacting with them, which gives me great peace of mind. There are many activities offered each month, along with thoughtful touches around the holidays like giving each resident a poinsettia plant and decorating the facility so it feels warm and inviting. A local church visits every Sunday to bring communion, which my mom enjoys. I am a strong advocate for my mom and her needs, and the staff has always been receptive and responsive. She had two cataract surgeries while there, and everything went smoothly. She enjoys most of the meals and is always given options if there’s something she doesn’t prefer. It is also okay if you'd like to bring a special meal from home. The facility is continually making updates. I often notice fresh paint and other improvements. Overall, it is clean and well-maintained. One of the things I appreciate most is the regular care team meetings held every few months. Family members are invited to attend, receive updates, and provide input. It truly feels like a team approach to caring for my loved one. I would highly recommend Charlene Manor to anyone looking for compassionate, collaborative care.
Paul
Nov 2025
This place is excellent. The staff is caring and attentive. Staff will contact you if something happens to your family member. Very compassionate staff who will listen to you. After several terrible experiences at other facilities we are glad we picked Charlene Manor
Lindsey Stokley
Mar 2025
My father recently stayed at Charlene Manor for about 10 days after a 3 day stay in the emergency room. The staff was friendly and kind, the rooms were clean for the most part and he enjoyed the meals (they have a list of substitutions if you don't like the main meal). He was there for rehabilitation, and after a few days was mostly mobile. My only concern was that he missed a shower time and I had to press them to get another one, but they did without question after I requested it. He was a little unsure of where he was able to go, or what he was allowed to do, but after a few days he took a few short walks around the halls, I'm not sure if they went over that with him or not. Like I said, staff was kind, just don't be afraid to advocate for what you or your family member needs
Rick LaPierre
Apr 2019
I had a family member in local "for profit" nursing facility for 5 years before moving them to Charlene Manor, a non-profit facility. I can tell you with 4 years of first hand experience there, that Charlene is the best local nursing home hands down. None are perfect, nor can they be and keep their doors open. They never once failed to meet any request we ever had in regard to the care of our loved one.
Charlene Manor Extended Care offers Skilled Nursing / Long Term Care.
Charlene Manor Extended Care is located at 130 Colrain Road in Greenfield, Massachusetts.
Families describe Charlene Manor as a caring, attentive skilled nursing facility, with several reviewers noting staff responsiveness and a team-oriented approach to care. A couple of reviews mention minor lapses, such as missed care tasks, though these were resolved when raised. Overall sentiment is largely positive, especially compared to prior experiences at other facilities.
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