1 / 5CMS Care Compare
Families describe Charlene Manor as a caring, attentive skilled nursing facility, with several reviewers noting staff responsiveness and a team-oriented approach to care. A couple of reviews mention minor lapses, such as missed care tasks, though these were resolved when raised. Overall sentiment is largely positive, especially compared to prior experiences at other facilities.
AI-generated from reviews and community data.
Charlene Manor Extended Care is a senior living community in Greenfield, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 23 reviews.
Charlene Manor Extended Care Facility in Greenfield, Massachusetts, is a skilled nursing and extended care community offering rehabilitation, short-term rehab, long-term care, certified memory care, respite care, and hospice services. The facility creates personalized treatment plans implementing physician's orders to support recovery following hospital stays or surgery.
The community specializes in several clinical areas. Its cardiac care program includes expertise in cardiopulmonary rehabilitation for conditions such as COPD, congestive heart failure, and recovery following coronary bypass surgery, along with cardiac monitoring for arrhythmia and heart failure management. The orthopedic rehabilitation program helps patients regain strength, mobility, and independence following fractures, joint surgery, knee and hip replacements, and degenerative joint disease treatment, with professional support available seven days a week.
Charlene Manor operates a Certified Dementia Special Care unit designated by the Massachusetts Department of Public Health, providing specialized Alzheimer's and dementia care using a habilitation model. Additional specialized programs address stroke rehabilitation, neurological conditions such as Parkinson's disease, multiple sclerosis, and ALS, diabetes management and education, and wound care services with treatment monitoring and individualized care adjustments.
For residents requiring around-the-clock care, the facility's team focuses on improving quality of life through support and companionship that foster independence and encourage active living. Hospice and palliative care services are provided on-site, including coordination of specialized equipment and medications, complimentary therapies, and support for loved ones.
Located in a wooded residential neighborhood overlooking Franconia Golf Course with convenient access to Route 2 and Interstate 91, Charlene Manor is within 10 minutes of Baystate Franklin Medical Center and near the Main Street Greenfield Historic District and Greenfield Community College. The facility has been serving families across Greenfield, Franklin County, Hampshire County, Worcester County in Massachusetts, along with Windham County, Vermont, Cheshire County, New Hampshire, and surrounding areas since 1987.
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Help Me Choose3.6overall · 23 ratings combined
3.6★ on Google (23)
rick jones
May 2026
Visited recently and I was reminded that service to the public in any profession.... and in this case whether it is a person staying there or visiting... some replies and attitudes aren't perhaps what you had hoped for... and perhaps aren't really even directly related to this moment and instead is a carryover from earlier... these can be tough jobs.... so at times need to navigate around that "stuff" ....
Jill Putala
Feb 2026
My mother has been at Charlene Manor for almost a year now, and I visit her several days a week. She seems happy, and that is what matters most to me. I am very pleased with the care she is receiving. The nurses and CNAs are caring, attentive, and genuinely friendly. My mom truly enjoys interacting with them, which gives me great peace of mind. There are many activities offered each month, along with thoughtful touches around the holidays like giving each resident a poinsettia plant and decorating the facility so it feels warm and inviting. A local church visits every Sunday to bring communion, which my mom enjoys. I am a strong advocate for my mom and her needs, and the staff has always been receptive and responsive. She had two cataract surgeries while there, and everything went smoothly. She enjoys most of the meals and is always given options if there’s something she doesn’t prefer. It is also okay if you'd like to bring a special meal from home. The facility is continually making updates. I often notice fresh paint and other improvements. Overall, it is clean and well-maintained. One of the things I appreciate most is the regular care team meetings held every few months. Family members are invited to attend, receive updates, and provide input. It truly feels like a team approach to caring for my loved one. I would highly recommend Charlene Manor to anyone looking for compassionate, collaborative care.
Paul
Nov 2025
This place is excellent. The staff is caring and attentive. Staff will contact you if something happens to your family member. Very compassionate staff who will listen to you. After several terrible experiences at other facilities we are glad we picked Charlene Manor
Lindsey Stokley
Mar 2025
My father recently stayed at Charlene Manor for about 10 days after a 3 day stay in the emergency room. The staff was friendly and kind, the rooms were clean for the most part and he enjoyed the meals (they have a list of substitutions if you don't like the main meal). He was there for rehabilitation, and after a few days was mostly mobile. My only concern was that he missed a shower time and I had to press them to get another one, but they did without question after I requested it. He was a little unsure of where he was able to go, or what he was allowed to do, but after a few days he took a few short walks around the halls, I'm not sure if they went over that with him or not. Like I said, staff was kind, just don't be afraid to advocate for what you or your family member needs
Rick LaPierre
Apr 2019
I had a family member in local "for profit" nursing facility for 5 years before moving them to Charlene Manor, a non-profit facility. I can tell you with 4 years of first hand experience there, that Charlene is the best local nursing home hands down. None are perfect, nor can they be and keep their doors open. They never once failed to meet any request we ever had in regard to the care of our loved one.
7 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedCorrected Mar 13, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Dec 26, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2024
Assess the resident when there is a significant change in condition
Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2024
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 10, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 10, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Nov 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Charlene Manor Extended Care offers Skilled Nursing / Long Term Care.
Charlene Manor Extended Care is located at 130 Colrain Road in Greenfield, Massachusetts.
Families describe Charlene Manor as a caring, attentive skilled nursing facility, with several reviewers noting staff responsiveness and a team-oriented approach to care. A couple of reviews mention minor lapses, such as missed care tasks, though these were resolved when raised. Overall sentiment is largely positive, especially compared to prior experiences at other facilities.
Charlene Manor Extended Care had 7 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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