3.9(29 ratings)· Baton Rouge average: 4.1
1 / 5CMS Care Compare
Reviews of Central Guest House are sharply divided: several families report serious lapses in basic care — missed meals, unanswered call lights, poor communication about medical referrals — while at least one reviewer praises the administrator and the newer building. One reviewer noted that most of their positive account was actually about a different, related facility rather than this one.
AI-generated from reviews and community data.
Central Guest House Healthcare and Rehabilitation Center is a senior living community in Baton Rouge, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.9 out of 5 across 29 reviews.
Central Guest House Healthcare and Rehabilitation Center is a skilled nursing and long-term care facility in Baton Rouge, Louisiana, licensed for 170 residents. It opened as a newer facility following the merger and closure of a sister care center in the area.
Family experiences at the facility have been notably mixed. Some describe an attractive, well-maintained building with a kind administrator. However, other families report significant concerns around staffing attentiveness and care coordination. Visitors documented nurses unavailable to assist with meals and difficulty reaching staff to arrange necessary medical referrals, one family had to call nine times to initiate dental intake, and another reported needing eight calls on average to connect with someone. A few families also expressed frustration with administrator and nursing leadership responsiveness.
The facility holds a 3.9 out of 5 stars across 29 Google reviews, reflecting the polarized feedback. Prospective families should weigh the newer physical environment against the staffing and communication challenges some have encountered.
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Help Me Choose3.9overall · 29 ratings combined
3.9★ on Google (29)
C Gilbeaux
May 2026
Do not take your family member here. Please don't do it. The administrator is a disrespectful individual often trying to put words in people mouths and the head nurse has a very nasty attitude. I wish there was time to elaborate but I refuse to give them anymore energy!
Autumn White
Dec 2025
Do NOT send your loved one here! My grandma was sent here for therapy after her fall and surgery. Everytime i came to see her ,the nurses were in the hallway sitting on their phones ducked off. I asked TWICE to make sure she got help eating,they were suppose to put it in the comp for the nurse to see or the aids...I have a whole video sitting at her door way VIDEOING HER after she got her food tray! Nobody was in there helping her. She was pretty much in tears explaing how they just throw the food ij front of her and never give her coffee like she asks. After a few weeks,my aunt pulled her out of this place!! They didnt report her declining or anything the last few days of her being there. After she came home,I went to visit her and she looked horrible! I was just at this place visiting her a week before my aunt made them release her home. My grandma is not longer with us. She was literally here for therapy and I truly believe in my heart this place did worse for her than helped her. Not to mention the nurses on her hall yall,on the weekend it was like they didnt have nobody to work or something so they put whoever on nursing duty to hand out their medicine. This one nurse looked like a full blown crazy person on drugs herself! I believe they messed up her medicine too! Just try everything NOT to send your loved one there . I did go often to check on my grandma except the last few days she was there because I needed to get caught up on my finances with work & we were about to pull her out of here! If you cant be there pushing things and helping care for them every day for thw whole day, DONT DO IT. Dont sent them!!! I will tell the world until I cant!!
J Walk
May 2024
I absolutely love this facility! My mother was one of the very first residents to have the opportunity to bask in the beauty of this state if the art edifice! The administrator is very kind and very helpful. Most complaints should be directed towards some of the staff members. There are some that come on board just to get a paycheck and don't really care about the well-being of the patients/residents. This is going to happen at any nursing home facility. I suggest seeing about your loved ones on a regular basis to ensure that they are being well cared for. Nonetheless, I can testify that this place is amazing!
Lacy Breen
Dec 2023
I do NOT recommend this facility!! My mother was here 4-5 months. She came here with a brand new diagnosis at the age of 62 with dementia. They would not get her in to see a neurologist. They did not start the process of signing up for dental until I had to call them 9 times and get rude. That was over 3 months into the stay. On average, I would have to call 8 times before I could get someone to call me back. This place is new and beautiful, but horrible and unacceptable care. My mother was transferred to a new facility yesterday, they have already called and said they are getting her into neuro asap. “Your mother is too young to be in this state. We can slow this process down”. The dental has already called and set her up with treatment plan. This is all done within 14 hours of her being there. Central guest house couldn’t even care enough to get ANYTHING done in 4+ months. Again- many times I had to call many times just to get someone to talk!!
Faith
Jul 2023
I’m giving a 5 star rating because I have no idea how this particular facility is. Being that it’s new & located in Central, the experience of patients could be far greater than what the sister facilities offer. I want to give them the benefit of the doubt. I read that the Care Center in Baton Rouge (one of the sister facilities) shut down and merged with this new facility. There is also another Guest House in Baton Rouge. If you’re looking to place your family member at the Central location, I encourage you to read the reviews at these other locations. I also encourage you to say yes to having a camera installed when filling out the paperwork (you will have to come out of pocket for it & legally the camera can only record video, not audio). Furthermore, I encourage you to speak with management on all levels to ensure that your family member will receive proper care. If there is ever a moment where they don’t, report it to management. If nothing is done about it, report it to the state. This is the one of the only ways that care will improve in these facilities. My mother was a patient at the Care Center in July & August of 2022. She has been a paraplegic for 20 years… completely paralyzed from the lower chest down. Due to hard work & a strong mentality she has lived a completely independent life despite the hardships of paralysis. In June of 2022 she had to have a shoulder replacement. For the first time in her life, she couldn’t use her arms on top of being paralyzed. She had no choice but to fully rely on the staff at the Care Center. Did she want to have to be waited on hand and foot? No. But she was treated as if she was arrogantly privileged & undeserving of care. In reality, she was utterly in need & not by her own choosing. I feel that my mother could have died at the Care Center had my sister & I not spent every moment that we possibly could with her. The nights were the worst… & that happened to be the only time of day that we left her alone. There were many times where she was left in a dirty diaper for hours. She had multiple serious UTIs from being left in her own waste. She was medically required to be turned every 2 hours to prevent bed sores. There were many times where they would go hours and hours without turning her & yell at her when she politely asked to be turned. I witnessed this when asking her to secretly FaceTime me so that I could see how her medically necessary requests were being responded to. Much of the time when she would turn her call light on, they would simply come in, turn it off, and leave. You could hear patients crying out for help & their doors would be slammed shut. I witnessed this first hand. The Care Center was like hell on earth. I remember really wrestling with my faith during those few months. I wondered how these patients could desperately cry out to the Lord for help for months on end to no avail. I’m now confident that He hears their cries & was near to these broken-hearted souls. He’s the God who sees. And even tho we don’t see it all fleshed out here & now, He’s the God who acts. There were some incredible staff members who worked there and truly cared for their patients. There is one in particular who I will never forget. She went by Cookie. We loved her so much. I understand that CNAs are often overworked and severely underpaid. That being said, I can also understand how they could lose compassion over time. I just really really hope that this facility in Central is operated properly, that the staff is treated well & paid well, & that the patients are truly cared for… when visitors are present and when they are not… especially those patients who are alone and cognitively unable to advocate for themselves.
7 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 14, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity J of L: immediate jeopardy, isolatedCorrected Apr 12, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Central Guest House Healthcare and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Central Guest House Healthcare and Rehabilitation Center is located at 10748 Joor Road in Baton Rouge, Louisiana.
Reviews of Central Guest House are sharply divided: several families report serious lapses in basic care — missed meals, unanswered call lights, poor communication about medical referrals — while at least one reviewer praises the administrator and the newer building. One reviewer noted that most of their positive account was actually about a different, related facility rather than this one.
Central Guest House Healthcare and Rehabilitation Center had 7 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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