1 / 5Families describe CenterWell Home Health as staffed by caring, attentive clinicians who build strong relationships with patients and communicate well with families and doctors. Most reviewers highlight positive experiences with physical therapists and office staff, though one review raises concerns about corporate policies overriding individual care needs.
AI-generated from reviews and community data.
CenterWell Home Health is a home health and hospice provider serving South Charleston, West Virginia and surrounding areas including the Kanawha Valley. The organization delivers skilled nursing, therapy, and end-of-life care in patients' homes.
Families consistently praise the clinical staff for genuine compassion and attentiveness. Therapists are noted for punctuality, clear communication, and dedication to patient progress—one family wrote of their physical therapist: "She was always on time, she always called ahead to make the appt." Office staff are credited with coordinating care smoothly across doctors and community partners to ensure safe transitions. Multiple families describe the team as caring, understanding, and considerate over years of service.
One concern raised in reviews centers on corporate scheduling decisions that conflicted with clinical recommendations, with one patient reporting that prescribed frequency of therapy was reduced against the initial treatment plan. This tension between field clinicians and administrative oversight appears in the feedback.
CenterWell Home Health holds a 4.7 out of 5 rating across 61 Google reviews, reflecting strong overall satisfaction tempered by isolated service coordination issues.
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Help Me Choose4.7overall · 61 ratings combined
4.7★ on Google (61)
Sarah Wishon
Feb 2026
Corporate does not listen to patient needs. They use an 'algorithm' to tell you what you need. Definitely do not recommend for PT. I was told in the beginning by the PT evaluator that I needed PT twice a week. That never happened because corporate said I need every other week. I have no feeling in my leg. Apparently that doesn't matter to them. Not even worth the one star
Wv Cub
Dec 2025
I should long time ago gave review always for get when take Mom to lab corp so today I left my self note post this first all wanna thank every one who came to My mom house in Dunbar on 23rd such caring and loving crew came in and help Mom after her stroke she had some good therapy woreker to Mom love you g man from hurricane who told Mom about his kids you could tell he was very awesome dad and awesome young lady from west side of Charleston really work with us even when we had issues with other family member who wasn't looking out for best of my mom they not only care but show how they was there help me in any way I need help I truly know God going bless this company and it's crews ..thanks for again night need y'all again in future. Ms willis 😘
Casey Rollins
Dec 2025
empathetic clinicians who really care about the seniors in the kanawha valley and beyond. extremely GREAT office staff that holds the organization together through communicating with patients, doctors, and other community partners in order to plan safe discharges.
Alec Mansfield
May 2025
I and my wife have used this agency for many years. This time is no different than the first time we were introduced to it. The staff are awesome and understanding as well as considerent. It is an excellent agency to have working with you.
Denise Pauley
Oct 2024
I was so so impressed with Tanya Tucker my PT. She was always on time, she always called ahead to make the appt. She was so nice to my puppies even though I know they were annoying at times. She was the best PT I ever had at home. She really worked me and wanted to see me get better and improve. She was just always so helpful and kind. I will always ask for her the next time I have to do PT. Thank you again Miss Tanya.
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