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Reviewers of CenterWell Home Health in Rocky Mount consistently praise the physical and occupational therapists by name, describing them as knowledgeable, patient, and effective at improving mobility and daily function. One reviewer reported a frustrating scheduling experience where they felt pressured to accommodate last-minute appointment changes.
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Rocky Mount, North Carolina offering Home Health. Families rate it 4.8 out of 5 across 75 reviews.
CenterWell Home Health provides home health and hospice services in Rocky Mount, North Carolina. The organization delivers physical therapy, occupational therapy, and related care to patients recovering at home or in their final stages of life.
Families consistently highlight the expertise and attentiveness of the clinical staff. Multiple reviewers praised specific therapists for their thorough knowledge, patience in explaining exercises, and ability to assess individual patient needs, both physical and psychological. One family wrote, "They gave her exercises that truly helped." Supervisory staff also earned recognition for their oversight and support of care delivery.
With a 4.8 out of 5 rating across 75 reviews, CenterWell reflects strong satisfaction among families who have used its services. One negative review pointed to scheduling inflexibility and communication issues, suggesting that appointment coordination can be an area of friction for some patients.
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Help Me Choose4.8overall · 75 ratings combined
4.8★ on Google (75)
Linda Long
Apr 2026
This is my second experience with Centerwell as I requested them when I was discharged from the hospital. They are very caring and patient. I have been fortunate enough to have Jennifer as my Physical Therapist both times. Val was my Occupational Therapist and Beth and Nicola are their supervisors. I would recommend Centerwell to anyone who needs therapy at home.
Mary Lancaster
Mar 2026
I love Jennifer Dail she's my physical Therapist she take her time explaining every detail from vital signs and my daily exercises. I would recommend them to anyone who needs service ,just as I do.Keep up the good work Jennifer.
unknown one
Jan 2026
Horrible service. Made appoints the day before and was told that I had to make time that day when I had other stuff I needed to do. Sorry I made appointments before you did. YOU DO NOT CONTROL AND BE RUDE. I will not give up appointments just do you can come when you want too.
David Braswell
Sep 2025
Everyone we worked with was kind, patient, and understanding of my wife's condition. They gave her exercises that truly helped. We are grateful for their help.
Barbara Goodrich
Dec 2024
Therapists are excellent practitioners! They demonstrate thorough knowledge and implementation of PT patient needs. Their years of experience is evident with their professionalism, home care skills, and assessing and implementing patient care needs, both physical and psychological. You are very fortunate to have Nichola and Jennifer on your staff!
CenterWell Home Health is a Medicare-certified home health agency (certified since 2002). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
What patients say
5.0 / 5 patient survey rating
331 completed patient surveys, 24% response rate.
Hospital outcomes
How patients did
Service area
CenterWell Home Health reports serving 51 ZIP codes, including Raleigh, Rocky Mount, Ahoskie, Bailey, Bath, Battleboro, Beaufort, Castalia, Conetoe, Conway and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347328. National figures are the average across all certified agencies.
CenterWell Home Health offers Home Health.
CenterWell Home Health is located at 4013 Capital Dr in Rocky Mount, North Carolina.
Reviewers of CenterWell Home Health in Rocky Mount consistently praise the physical and occupational therapists by name, describing them as knowledgeable, patient, and effective at improving mobility and daily function. One reviewer reported a frustrating scheduling experience where they felt pressured to accommodate last-minute appointment changes.
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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