1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Nash Rehabilitation & Nursing (now also known as The Carrolton of Nash) are sharply divided. Several families praise specific staff members and the activities program, while multiple reviewers report serious concerns about cleanliness, slow response to medical needs, and safety incidents like falls and delayed care.
AI-generated from reviews and community data.
Nash Rehabilitation & Nursing is a senior living community in Rocky Mount, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 17 reviews.
Nash Rehabilitation & Nursing, located in Rocky Mount, North Carolina, is a skilled nursing and long-term care facility with a licensed capacity of 141 residents. The community operates under the name The Carrolton of Nash and serves both short-term rehabilitation and long-term care populations.
Family experiences at the facility are decidedly mixed. Cleanliness and sanitation emerge as persistent concerns in several accounts, with families noting visible dirt on furniture, trash receptacles, and an unpleasant odor upon entry. Staffing practices have raised questions for some families; one described nursing care as "unethical" and questioned whether licensed professionals were practicing safely. By contrast, other families have highlighted genuine strengths: an activities director who creates warm engagement and rapport with residents, and individual staff members, including nursing staff, who demonstrate kindness and attentiveness. One family wrote that a nurse "was very helpful and very very nice." A five-star review praised the facility's effort to create a sense of community through activities and engagement.
The rehabilitation outcomes reported vary notably. While some families felt their relatives received inadequate therapy or instruction, another family observed significant mobility improvements in their mother over time, despite initial pessimism from the facility. These divergent experiences suggest inconsistency in care delivery or rehabilitation approaches.
Nash Rehabilitation & Nursing holds a Google rating of 3.1 out of 5 stars based on 17 reviews, reflecting a facility where individual interactions and specific departments (activities, select staff) may be strong, but systemic issues around cleanliness and care consistency remain significant concerns for prospective residents and families.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.1overall · 17 ratings combined
3.1★ on Google (17)
Colleen Heffelfinger
Oct 2025
My brother is currently a patient in the rehabilitation center there……I’m way across the country in Oregon. I’m heading to NC within the week. In the meantime I feel my brother will be receiving great care while he is there. I spoke to the nicest nurse named Tracy H today. She was very helpful and very very nice. She told me all about the rehab there. I appreciated her kindness and help. ♥️
Venessa Cruthoff
Sep 2025
The Carrolton rehab facility makes a wonderful effort to engage both long-term residents and those staying for short-term rehab. During my visit, the activities director gave me a tour, and it was clear she is excellent at her job. She had a great rapport with the residents and created a warm, welcoming atmosphere. The activities and level of engagement truly gave the facility a strong sense of community, which is so important for residents and their families.
Jennifer Bowen
Dec 2024
Edit: 1 yr later. My mother is living her best life. Mobility is not an issue, on her own doing things and NOT the bedridden patient they claimed she'd remain. Still stands: wouldn't put my worst enemies mom here. #justsayin Disappointed. Mom sent there for rehabilitative services after a hospital stay. Couldnt walk alone, much less get up or down alone. Was basically told wet her pull up and they would change since couldn't get up herself. Breathing was shallow and wheezy and they did give her oxygen, but machine kept beeping. When alerted nurses station they told her stop pushing button they were aware of issue. But never fixed? Finally she requested to go to ER and as soon as there immediate oxygen mask, xrays, blood work etc to see what's going on. It's not all their fault, her health, but not helping her to bathroom & making her wet herself, to her, was humiliating. I dont care if that's your job. But the beeping machine and telling her stop pushing button bc they knew what was wrong...no. what if something had happened in that time period? Exactly my point. That's all I got.
Kimiko Pittman
Oct 2024
My Mother was discharged to this place for short-term rehabilitation. First, the smell when you walked in told that sanitation was not of the utmost importance to the facility. I am perplexed in how Registered Nurses and Licensed Practical Nurses put their license in jeopardy as their practices are unethical. Within 12 hours of leaving my Mother in the facility, she reported that her arm was hurting. No one took initiative to assess the situation. I had to find a nurse to complain. I was then told that an X-ray would be taken. My mother reported to the family that a worker was mean to her. This was reported and supposedly a grievance was filed. Nothing came of this. My mother who has major chronic illnesses was made to sit in a wheel chair practically for 2 days. She began to swell in her extremities and face. We reported this and advised we felt she needed to go to the hospital. The nursing staff advised they were checking on her and felt they could handle her medically. We're a family of Faith and God intervened and it's unfortunate that my mother had to return to the hospital, but it probably saved her life. The facility is dirty and smelly. The staff are unpleasant, unprofessional, and ignorant. There was one very nice CNA Mrs . Clematine that worked well with my mother. There were bugs in the room and the rehabilitation room looked like exercise equipment in my garage. If you love your family member Do Not, I repeat Do Not send them to this place. Last but not least, my Mother had a fall. Apparently, she was found at 7 a.m. I was informed at 3:45 p.m. of the incident. My mother reported she used the call bell and no one responded. No one could tell me how long my mother was on the floor. If I could have scored 0 stars I would have.
Rob R
Apr 2024
This is now called The Carrolton of Nash. The place is old and there's a lot of neglected preventive maintenance. The housekeeping is very ineffective. The over bed tables aren't wiped down just look at the frame. It is nasty and I wonder what the bacteria count is. The trash cans are very dirty too. They should be on a scheduled cleaning. The inside of the cans are gross. When one of the housekeeping staff were asked to clean it she got an attitude and said why should she do it because they (patient/family) did it. Also a severe lack of linen, many sheets have holes, the bath towels look like kitchen dish towels and are sandpaper rough. The beds are original to when the place first opened probably fifty years ago. The frames have many rust spots. I wonder what the bacteria count of the beds are. The staff are basically acceptable when you can find someone. There never seems to be anyone in charge. The staff are overworked like most healthcare places are now. There are some staff that aren't overly friendly but that is anywhere. The meals looked above average in the beginning. The meals don't match the menu. I've met with maybe I dietician but the things we discussed never happen. They say people eat with their eyes first. In this case, everybody will be malnourished because the look of the trays are not very appealing .The facility also lacks a covered place for loading/unloading patients which is especially bad when pouring rain like today. Last but not least is the parking lot desperately needs resurfacing and lines painted for the parking spots. The lot isn't able to handle a number of cars in the parking spaces because the lines aren't marked anymore and people just park haphazardly. There is a new administrator who is making some progress and improvements.
4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Nov 21, 2024
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 26, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity B of L: potential for minimal harm, patternCorrected Apr 26, 2023
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Apr 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Nash Rehabilitation & Nursing offers Skilled Nursing / Long Term Care.
Nash Rehabilitation & Nursing is located at 7369 Hunter Hill Road in Rocky Mount, North Carolina.
Reviews for Nash Rehabilitation & Nursing (now also known as The Carrolton of Nash) are sharply divided. Several families praise specific staff members and the activities program, while multiple reviewers report serious concerns about cleanliness, slow response to medical needs, and safety incidents like falls and delayed care.
Nash Rehabilitation & Nursing had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Nash Rehabilitation & Nursing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Nash Rehabilitation & Nursing? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Rocky Mount.
Rocky Mount, North Carolina0 mi
3.6(61)
Skilled Nursing / Long Term Care
Rocky Mount, North Carolina0 mi
2.8(53)
Skilled Nursing / Long Term Care
Rocky Mount, North Carolina0.7 mi
4.5(8)
Assisted LivingIndependent Living
Rocky Mount, North Carolina1.5 mi
Skilled Nursing / Long Term Care
Rocky Mount, North Carolina2 mi
2(4)
Assisted Living
Rocky Mount, North Carolina2.1 mi
4.8(32)
Assisted LivingIndependent Living
Home care agencies serving Rocky Mount bring help to the house: daily living, companionship, and respite for family caregivers.
