1 / 4CMS Care Compare
Most reviewers describe Carmel Hills as a warm, attentive skilled nursing facility where staff feel like family and care during rehabilitation or hospice stays was excellent. One reviewer reported a serious lapse in nighttime care, so families should ask directly about overnight staffing and response times.
AI-generated from reviews and community data.
Carmel Hills Care Center is a senior living community in Monterey, California offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.1 out of 5 across 14 reviews.
Carmel Hills Care Center is a skilled nursing facility located in Monterey, California, offering 24/7 personalized healthcare services and everyday living support for both short-term rehabilitation and long-term care. The family-owned and operated facility is staffed by an expert, local nursing team dedicated to helping residents regain strength, confidence, and independence.
The center provides comprehensive therapeutic services including physical therapy to restore range of motion and mobility, as well as task-directed activities and specialized treatment designed to improve communication, swallowing, and cognition. Compassionate caregivers develop personalized care plans tailored to each resident's unique needs, and the facility also offers peaceful and dignified hospice care for patients and their families.
Residents benefit from thoughtfully designed spaces featuring beautiful outdoor courtyards that provide social and therapeutic benefits. The facility maintains a fun-filled activities calendar and hosts family barbecues and social gatherings that create opportunities for joy, healing, and meaningful engagement within the community.
Conveniently located next to the Community Hospital of the Monterey Peninsula and at the edge of the Del Monte Forest, Carmel Hills offers a unique environment that fosters rehabilitation and provides peaceful surroundings. The location and setting are designed to support the healing and recovery process for residents.
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Help Me Choose4.1overall · 14 ratings combined
4.1★ on Google (14)
Miriam Rangel
Apr 2026
I had my mom staying there and they would ignore her when she would ask to use the restroom this only happened in the night shift i literally had to call them every other night with this complaint after my mom would call me crying that they would not take her to the restroom
Dr. Sanaz
Mar 2025
My father was at this facility for 21 days and received excellent care! We were so pleased with the overall care! Everyone was so professional and helpful. The Medical Director was exceptional! He was so knowledgeable and compassionate! All the staff, from management, nurses, nursing assistants, PT, OT, social worker, activities (I hope I didn't miss out any) were wonderful! I used to visit my dad everyday, usually twice a day and felt so comfortable with the care, like he was home and was surrounded by professionals that felt like a loving family. The food was great and the facility and the grounds are beautiful. We are so blessed to have access to this amazing facility. My father and I thank you for the bottom of our hearts and highly recommend Carmel Hills Care Center!
Carol Meserve
Nov 2023
I want to personally thank everyone at Carmel Hills. My grandma has had rehabilitation here, going on number 3. All of our family gets together every night and has dinner together. So when grandma has health issues we just cook and take dinner to Carmel Hills and they open their dinning room for us. This year was Thanksgiving.,not only did they open the dinning room ,they decorated it also. What a great care facility, they make us feel like a big family. This means more than they will ever know.THANK YOU
William Ashby
Apr 2023
My wife, Grace just spent three weeks at Carmel Hills Care Center recovering from hip surgery. The care was beyond belief. It was excellent I can’t imagine a better place. They treat her like a princess. Someone was always available to take care of her needs. It’s very impressive because everybody has worked there for years. There are no new people! Nobody wants to be there, but if you need this type of care, this is the place to go to thank you so much for all the people that took care of Grace and gutter on the road to recovery.
Claudia Harris-Stewart
Apr 2022
My mother entered the facility April 3rd of last year. She was also a hospice patient. The care that Carmel Hill has provided to my mom has been exceptional. They helped her live her last days with dignity and grace. They were responsive to her needs, although she was somewhat non-communicative. She was bathed daily and cleaned up on a regular schedule. The staff has been more that accommodating to our family's requests. They are truly an exceptional group to work with. My experience with my mother being a resident here has all been very positive. I find that if you have a loved one here it is very important that you are present that you visit often and get to know the staff. The CNA's took very good care of my mother and communicated well with our private caregivers. They were always attentive to all her needs and worked as a team with our private caregivers. The Nurses were exceptionally caring by making sure my mother took her meds with chocolate pudding. The activities staff were enthusiastic and caring; the kitchen staff were attentive to my mother’s preferences in food. The entire staff is to be commended for the professional way they go about difficult job they have. Once again, I would say that if you do have a loved one in care anywhere you should visit them often. I think that really affects their care, when the staff knows that your loved one is not just being dropped off but instead they are still an active part of their family. My mother recently passed away April 13, 2022 she had dementia. For years, we care for her at home and as she progressed, we had to make that hard decision to place her here. We are so fortunate to have found this place for my mother, how all the staff took such great care of her. I want to thank the administration Carole Dorsey, RN Director of Nursing Services for accommodating our whole family to be able to see my mom on her last moments of life, and Thank you to all the staff for the kindness and wonderful care you showed for my mother. Although we are still grieving her passing, it is a comfort to know that she was at the right place being cared for by the right people. Thanks so much for taking great care of my mom. Claudia Harris-Stewart MSW-ASW Social Worker
4 inspection visits in the last three years, 71 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 4, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 23, 2026
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 27, 2026
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2024
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2024
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2022
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2022
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2022
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022
Ensure staff are vaccinated for COVID-19
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Carmel Hills Care Center offers Skilled Nursing / Long Term Care.
Carmel Hills Care Center is located at 23795 W. R. Holman Highway in Monterey, California.
Most reviewers describe Carmel Hills as a warm, attentive skilled nursing facility where staff feel like family and care during rehabilitation or hospice stays was excellent. One reviewer reported a serious lapse in nighttime care, so families should ask directly about overnight staffing and response times.
Carmel Hills Care Center had 4 government inspection visits in the last three years, with 71 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Carmel Hills Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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