MyLivingChoice

Carleton-Willard Village

100 Old Billerica Road

4.7(22 ratings)

Carleton-Willard Village — photo 11 / 3

Quick Facts

Total units
179
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
179
Affiliation
Affiliate of Boston University School of Medicine
In-home services
Offers at-home program bringing services to residents' homes
Ownership model
Not-for-profit, charitable retirement community
Nursing center cost example
One reviewer cited $880/day nursing center rate

What Families Think

Families describe Carleton-Willard Village as a well-run continuing care community where staff are knowledgeable, caring, and attentive through the stages of aging, from independent living to memory care and hospice. Reviewers highlight compassionate, personalized attention, especially during end-of-life care, though one family raised concerns about inconsistent staffing coverage in the nursing center during evenings and weekends.

The Good

  • Staff described as knowledgeable and proud of their work
  • Compassionate, personalized care in memory care unit
  • Praised for guiding families through end-of-life care
  • Consistent care across independent living, assisted living, and memory care
  • Active lifestyle amenities like fitness center and pool

The Bad

  • One report of inadequate evening/weekend staffing in nursing center despite high cost
  • One family said concerns were not meaningfully addressed for a time

AI-generated from reviews and community data.

About Carleton-Willard Village

Carleton-Willard Village is a charitable, not-for-profit retirement community in Bedford, Massachusetts, offering residential living, skilled nursing, and supportive care across its 72-acre campus.

The community maintains extensive amenities to support an active lifestyle, including a fitness center, indoor swimming pool, walking paths through woods and meadows, and organized activities ranging from bird watching and hiking to cultural and intellectual programs. The natural environment features pristine fields, forests, and carefully maintained gardens throughout the campus.

Carleton-Willard emphasizes community engagement, fostering warm neighborly bonds among residents who share a variety of interests. The spirit of vibrancy extends to learning and personal growth, with residents encouraged to pursue existing passions or explore new pursuits.

The community's location in the Boston area provides access to cultural and intellectual offerings of the historic city while maintaining a tranquil natural setting. The campus encompasses lush gardens, walking paths, and wildlife-rich woodlands that characterize the New England landscape.

Carleton-Willard is an affiliate of the Boston University School of Medicine and also offers Carleton-Willard At Home, an innovative program that brings services directly to residents' homes.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.7overall · 22 ratings combined

4.7★ on Google (22)

Peter Welch

Aug 2025

via Google

Update, I appreciate that the administration has taken our concerns seriously and we’re collaborating towards providing the right support for our father. And the staff that works directly with our father are very caring and genuinely concerned about his well being. For $880/day, we were promised full support after moving our father to CWV’s nursing center. Instead, evenings and weekends lack basic help, and even simple needs like using his phone go unmet. Despite raising these concerns multiple times, CWV has not meaningfully acknowledged the need for change.

Christopher Coimbra

Nov 2023

via Google

Just called and spoke to Romeo. Probably the most knowledgeable person I've ever called, knew every answer to my questions and was so proud of the his work. Also was proud to be part of Carleton-Willard Village, talked about their high standards and amazing business model. I just had to leave a review because he was so great

Melissa Chipman

Aug 2023

via Google

This is a great retirement community. Sadly, the last time I visited was to attend my grandfather's memorial after he passed away. They put on such a beautiful service for him. He lived at Carleton-Williard for the last few years of his life and they always took good care of him, which was much appreciated by his family.

Elise De, MD

Jan 2022

via Google

My grandmother chose Carlton Willard 18 years ago. At first it served the purpose of a resort (and well! we enjoyed staying with her!), then a safety net, then full care. The staff guided her and us through this process until the very end. 2 years ago I brought her by the integrated deli and she could not remember what she liked to eat. The 24 year old behind the counter intuited - "Mrs. M ---- would you like your favorite chicken sandwich?". In memory care, the staff always engaged her in activities, got her out to the garden. They were exceptional. Last night she passed with us at her side. The staff (after confirming we were COVID safe) encouraged my mother and uncles to share stories and play her favorite music all day, and last night set up cots for me and my mother. They guided her and us perfectly. As a physician, the staff at Carlton Willard have inspired me in my own work. Thank you Carlton Willard.

Robert Sakakeeny

Mar 2017

via Google

My step-mother has been at CW since 2009 - starting with independent living, moving to assisted living, and now in the memory unit. All the staff - professional, maintenance, food service, etc.- are top notch. Would not hesitate to recommend this continuing care facility

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Frequently Asked Questions

What types of care does Carleton-Willard Village offer?

Carleton-Willard Village offers Skilled Nursing / Long Term Care.

Where is Carleton-Willard Village located?

Carleton-Willard Village is located at 100 Old Billerica Road in Bedford, Massachusetts.

What do families say about Carleton-Willard Village?

Families describe Carleton-Willard Village as a well-run continuing care community where staff are knowledgeable, caring, and attentive through the stages of aging, from independent living to memory care and hospice. Reviewers highlight compassionate, personalized attention, especially during end-of-life care, though one family raised concerns about inconsistent staffing coverage in the nursing center during evenings and weekends.

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