MyLivingChoice

Caretenders

502 Marquette St

3.9(7 ratings)· Valparaiso average: 4.3

Request Information
Caretenders, photo 11 / 4

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1970

What Families Think

Reviews for Caretenders are mixed: some families praise the physical therapy staff for being thorough and attentive, while others report serious lapses in care quality and professionalism, particularly with nursing visits and therapy pacing for patients with cognitive impairment.

The Good

  • Physical therapists described as experienced and professional
  • Therapists explained exercises and their purpose clearly
  • Specific therapists praised as personable and attentive

The Bad

  • One report of a nurse never taking vitals despite repeated visits
  • One report of staff being rushed with a cognitively impaired patient
  • One reviewer called staff unprofessional and fired the agency

AI-generated from reviews and community data.

Caretenders is a home health agency serving Valparaiso, Indiana offering Home Health. Families rate it 3.9 out of 5 across 7 reviews.

About Caretenders

Caretenders is a home health and hospice community in Valparaiso, Indiana.

Families rate Caretenders 3.9 out of 5 based on 7 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Caretenders

Home Health

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Caretenders

3.9overall · 7 ratings combined

3.9★ on Google (7)

Write a review

William Hanna

May 2024

via Google ↗

I had total knee replacement 10 days ago and have been receiving home physical therapy through Indiana HomeCare Northwest since. Three different therapists have come to the house and all are highly experienced, professional, and caring. Working with them is making my rehab much easier to deal with than I had anticipated. I will soon be transitioning to out patient therapy to begin working on machines, but Indiana HomeCare Northwest will be top of mind when I schedule my other knee in a few months. Thank you!

Luann Hernandez

Jan 2024

via Google ↗

Horrible agency. Fired them after 2 months this spring. Staff was very unprofessional. Ine nurse visited at least 5 times and never even took his vitals.

Debbie Edwards

Dec 2020

via Google ↗

I have been undergoing physical therapy for 2 knee surgeries that I have had within the past year. I have been fortunate to have good therapist along the way, but Bryan O. and Dave are by far heads and shoulders above the rest. They were both very thorough, explaining the exercises or the therapy that I was being given, explaining the importance of it, and making sure that I was performing the exercises correctly. Both are very personable, sincere, caring, and attentive. I actually achieved the best range of motion with Bryan and Dave in charge of my treatment and highly recommend them both.

Jeremy

Aug 2020

via Google ↗

would not recommend this company for anything. they rushed my grandpa thru his therapy exercises, and he has several cognitive disorders, and moves real slow. finally he would just give up and lay back in bed. horrible company.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Caretenders, never sold or shared.

Medicare Quality of Care

Caretenders is a Medicare-certified home health agency (certified since 1970). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency84%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way93%US 89%
  • The team communicated well92%US 86%
  • The team discussed medicines, pain and home safety90%US 82%

224 completed patient surveys, 34% response rate.

Hospital outcomes

  • Discharged to the community90%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)3%US 4%Same as
  • Preventable hospital visits during care (lower is better)12%US 11%Same as

How patients did

  • Care started within 2 days of referral97%US 94%
  • Patients got better at walking or moving around89%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing91%US 86%
  • Patients' breathing improved95%US 85%
  • Patients got better at taking medications correctly86%US 81%
  • Patients who had a fall with major injury (lower is better)3%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations71%US 61%

Service area

Caretenders reports serving 40 ZIP codes, including Valparaiso, Argos, Beverly Shores, Boone Grove, Bourbon, Chesterton, Crown Point, Culver, Demotte, Gary and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157034. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Caretenders offer?

Caretenders offers Home Health.

Where is Caretenders located?

Caretenders is located at 502 Marquette St in Valparaiso, Indiana.

What do families say about Caretenders?

Reviews for Caretenders are mixed: some families praise the physical therapy staff for being thorough and attentive, while others report serious lapses in care quality and professionalism, particularly with nursing visits and therapy pacing for patients with cognitive impairment.

Does Medicare cover care from Caretenders?

Yes. Caretenders is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Caretenders?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Caretenders?

Submit the Request Information form on this page to connect with Caretenders and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Caretenders? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Valparaiso.

Brookdale Valparaiso

Brookdale Valparaiso

Valparaiso, Indiana0.2 mi

4.8(21)

Assisted LivingIndependent LivingMemory Care+1 more

Sterling House of Valparaiso

Sterling House of Valparaiso

Valparaiso, Indiana0.2 mi

Assisted LivingSkilled Nursing / Long Term Care

AVIVA Valparaiso

AVIVA Valparaiso

Valparaiso, Indiana0.5 mi

4.6(77)

Assisted LivingIndependent LivingMemory Care

Pines Village Retirement Communities, Inc.

Pines Village Retirement Communities, Inc.

Valparaiso, Indiana0.8 mi

4.8(37)

Assisted LivingIndependent Living

Life Care Center of Valparaiso

Life Care Center of Valparaiso

Valparaiso, Indiana1.8 mi

4.6(138)

Skilled Nursing / Long Term Care

Golden LivingCenter - Valparaiso

Golden LivingCenter - Valparaiso

Valparaiso, Indiana1.9 mi

2.9(22)

Assisted LivingSkilled Nursing / Long Term Care