MyLivingChoice

West Roxbury Health & Rehabilitation Center

5060 Washington Street

3.2(25 ratings)

West Roxbury Health & Rehabilitation Center — photo 11 / 3

Quick Facts

Total units
76
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
76
Room setup
Some rooms house up to four residents
Room amenities
No in-room telephones for residents

What Families Think

Reviews for West Roxbury Health & Rehabilitation Center are sharply mixed, with several families praising the nursing and rehab staff for attentive, effective care, while others describe serious cleanliness and staffing concerns. The community's 3.2-star average across 25 Google reviews reflects this split between strong clinical outcomes for some and reports of neglect and pest problems for others.

The Good

  • Attentive nursing staff praised by multiple reviewers
  • Effective rehab outcomes, including wound healing
  • CNAs and rehab department described as excellent
  • One reviewer returned for a 5th stay

The Bad

  • Multiple reports of mice and roaches in rooms
  • One report of staff ignoring call needs for hours
  • One report of a resident left in a dirty depends
  • Rooms reportedly house up to four residents together

AI-generated from reviews and community data.

About West Roxbury Health & Rehabilitation Center

West Roxbury Health & Rehabilitation Center is a skilled nursing / long term care community in West Roxbury, Massachusetts. The community is licensed for up to 76 residents.

Families rate West Roxbury Health & Rehabilitation Center 3.2 out of 5 based on 25 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.2overall · 25 ratings combined

3.2★ on Google (25)

Gregory Young

Dec 2025

via Google

While the building may look modest from the outside, the inside is clean. The staff are attentive and truly provide good care. I came for rehab with a wound, and the care I received led to real healing and improvement.

Diane S

Nov 2025

via Google

This place is the worst I have ever seen. Mice are all over the center, there are rooms with 4 people housed together, and there are no room phones. Joy is the best part of the rehab, she has been awesome.

eli young

Jul 2025

via Google

This is my 5th time here. I had my spine operated on I was here for 6 months. I received the best care possible. The nursing staff is phenomenal , the cnas are stupendous and provides the ultimate care. The rehab department is great. I recommend this facility and I personally go no where else. Eli Young

Nicole Lydon

Jul 2025

via Google

This place is a joke. My mother was here for rehab after hip surgery. She repeatedly found mice droppings and roaches in the rooms, and frequently had to ask for help multiple times. Staff regularly ignored patients, including a blind woman who didn’t have the durable medical equipment she needed to be safe. They’d let my mother sit in a dirty depends for several hours. If you love your family, don’t send them here.

Cesar Castillo

Mar 2025

via Google

We called this center because they provide food for clients in extreme conditions, including those struggling with addiction. The operator treated the CT like garbage and hung up without assisting. I don’t understand why they have people with no education or, most importantly, no empathy working with the public.

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Frequently Asked Questions

What types of care does West Roxbury Health & Rehabilitation Center offer?

West Roxbury Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is West Roxbury Health & Rehabilitation Center located?

West Roxbury Health & Rehabilitation Center is located at 5060 Washington Street in West Roxbury, Massachusetts.

What do families say about West Roxbury Health & Rehabilitation Center?

Reviews for West Roxbury Health & Rehabilitation Center are sharply mixed, with several families praising the nursing and rehab staff for attentive, effective care, while others describe serious cleanliness and staffing concerns. The community's 3.2-star average across 25 Google reviews reflects this split between strong clinical outcomes for some and reports of neglect and pest problems for others.

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