Gregory Young
Dec 2025
While the building may look modest from the outside, the inside is clean. The staff are attentive and truly provide good care. I came for rehab with a wound, and the care I received led to real healing and improvement.
5060 Washington Street
3.2(25 ratings)
1 / 3CMS Care Compare
Reviews for West Roxbury Health & Rehabilitation Center are sharply mixed, with several families praising the nursing and rehab staff for attentive, effective care, while others describe serious cleanliness and staffing concerns. The community's 3.2-star average across 25 Google reviews reflects this split between strong clinical outcomes for some and reports of neglect and pest problems for others.
AI-generated from reviews and community data.
West Roxbury Health & Rehabilitation Center is a skilled nursing / long term care community in West Roxbury, Massachusetts. The community is licensed for up to 76 residents.
Families rate West Roxbury Health & Rehabilitation Center 3.2 out of 5 based on 25 Google reviews.
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Help Me Choose3.2overall · 25 ratings combined
3.2★ on Google (25)
Gregory Young
Dec 2025
While the building may look modest from the outside, the inside is clean. The staff are attentive and truly provide good care. I came for rehab with a wound, and the care I received led to real healing and improvement.
Diane S
Nov 2025
This place is the worst I have ever seen. Mice are all over the center, there are rooms with 4 people housed together, and there are no room phones. Joy is the best part of the rehab, she has been awesome.
eli young
Jul 2025
This is my 5th time here. I had my spine operated on I was here for 6 months. I received the best care possible. The nursing staff is phenomenal , the cnas are stupendous and provides the ultimate care. The rehab department is great. I recommend this facility and I personally go no where else. Eli Young
Nicole Lydon
Jul 2025
This place is a joke. My mother was here for rehab after hip surgery. She repeatedly found mice droppings and roaches in the rooms, and frequently had to ask for help multiple times. Staff regularly ignored patients, including a blind woman who didn’t have the durable medical equipment she needed to be safe. They’d let my mother sit in a dirty depends for several hours. If you love your family, don’t send them here.
Cesar Castillo
Mar 2025
We called this center because they provide food for clients in extreme conditions, including those struggling with addiction. The operator treated the CT like garbage and hung up without assisting. I don’t understand why they have people with no education or, most importantly, no empathy working with the public.
West Roxbury Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
West Roxbury Health & Rehabilitation Center is located at 5060 Washington Street in West Roxbury, Massachusetts.
Reviews for West Roxbury Health & Rehabilitation Center are sharply mixed, with several families praising the nursing and rehab staff for attentive, effective care, while others describe serious cleanliness and staffing concerns. The community's 3.2-star average across 25 Google reviews reflects this split between strong clinical outcomes for some and reports of neglect and pest problems for others.
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