MyLivingChoice

Care Haven Center

2720 Charles Town Road

4(76 ratings)· Martinsburg average: 4.4

Part of Genesis HealthCare · 137 communities · 4.1★ average

Care Haven Center, photo 11 / 6

Quick Facts

Total units
68
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
68
Location
Located on Route 9 near VA Medical Center
Quality Recognition
2024 AHCA/NCAL Bronze National Quality Award
Cognitive Safety Feature
Alarm system for residents with cognitive deficits

What Families Think

Care Haven Center is a skilled nursing facility in Martinsburg, WV, focused on short-term rehab and long-term nursing care, holding a 4-star average from 77 Google reviews though no individual reviewer comments were supplied. The facility highlights its proximity to the VA Medical Center and a 2024 AHCA/NCAL quality recognition, but detailed family feedback and amenity specifics are sparse.

The Good

  • 2024 AHCA/NCAL Bronze National Quality Award recipient
  • Restaurant-style dining and continental breakfast options
  • Activity programs offered seven days a week
  • Alarm system supports safety for cognitively impaired residents
  • Located near VA Medical Center for care coordination

The Bad

  • No pricing information published
  • No individual reviewer comments or quotes available
  • Amenities list largely unspecified beyond basic descriptions

AI-generated from reviews and community data.

Care Haven Center is a senior living community in Martinsburg, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 76 reviews.

About Care Haven Center

Care Haven Center is a skilled nursing facility providing short-stay rehabilitation and long-term care in Martinsburg, West Virginia. Located on Route 9 near the VA Medical Center, the center serves patients requiring rehabilitative and nursing care services.

The facility offers a range of amenities including a cafe with restaurant-style dining, continental breakfast, free internet and telephone service, and television with cable access. Residents have access to comfortable common and lounge areas for gathering, and a full range of activity programs available seven days a week. The center features Nintendo Wii entertainment options and an alarm system to support the security of residents with cognitive deficits.

Care Haven Center's clinical team includes nursing leadership, rehabilitative therapy staff, and physician services. The facility earned the 2024 AHCA/NCAL Bronze National Quality Award, recognizing quality standards in its care and services.

Types of Care at Care Haven Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Care Haven Center

4overall · 76 ratings combined

4★ on Google (76)

Jennifer Kasper

May 2026

via Google

Any 4 star reviews are a lie. Foul smelling. Dementia patients walking into rooms and shouting and cussing at harassing the physical rehab patients. My mother was in a room recovering from a fall and her new roommate had an O2 tank that was so loud it sounded like an air compressor. This is not an exaggeration! When asked if it’s malfunctioning because it’s so loud and mom couldn’t sleep they ignored her. Finally smelled burning wires and they came to investigate after a couple days and it was scorching hot! This could have exploded and it’s O 2. You negligent people could have killed my mother. My mom is diabetic and diligent with her diet. They fed her Mac and cheese, pasta salad, hot dogs… cmon!!! I had to cook and bring meals or her sugar wills have been through the roof. The DON was MIA anytime I sought her out. They wouldn’t help with paperwork. Smells like urine. Old and run down, wires hanging. Took days for her to be bathed. People sitting and crying in the hallways. Sad,<br>Filthy and I guarantee very much in violation of everything.<br>Could not move her elsewhere because mom has a monthly infusion that takes two days and ifacilities don’t allow outside care and if you take them out for two days to do it insurance considers it a discharge and won’t let her back in. This place took her before I could find another and I regret every minute. Fix the health care worker system and pay for good people.

Margaret Gainey

Mar 2026

via Google

They are taking wonderful care of my mother. The facility is very cleaned and well managed.

Cindi Milano

Mar 2026

via Google

I couldn’t be happier with the activities offered at this facility. The activity director , Jennifer , is a gem who truly cares about bringing fun and happiness to the residents. She finds great ways to incorporate exercise into the fun.

Cheri V

Mar 2026

via Google

I have been in dog kennels which smelled better. My Mom was sent for occupational therapy. She didn’t survive this place. Apparently, if the therapist’s goats get out, the therapist has to leave & therapy consists of sitting in a wheelchair for 30 minutes. At $500 plus dollars per day I expect better. Everyone should.

Grove

Mar 2026

via Google

I went to visit my grandmother there today. The entire building smells terrible. We couldn’t even stay long to visit. We had ordered pizza to have pizza with her and couldn’t even eat it. The health department will be getting a call from me! The smells is so bad ! Very disgusting and disturbing!

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Government Inspection History

3 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 21, 2026Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

Sep 6, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 18, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Have power receptacles that are properly grounded.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 22, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 12, 2024

Mar 1, 2023Fire Safety StandardHealth Standard10 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Care Haven Center offer?

Care Haven Center offers Skilled Nursing / Long Term Care.

Where is Care Haven Center located?

Care Haven Center is located at 2720 Charles Town Road in Martinsburg, West Virginia.

What do families say about Care Haven Center?

Care Haven Center is a skilled nursing facility in Martinsburg, WV, focused on short-term rehab and long-term nursing care, holding a 4-star average from 77 Google reviews though no individual reviewer comments were supplied. The facility highlights its proximity to the VA Medical Center and a 2024 AHCA/NCAL quality recognition, but detailed family feedback and amenity specifics are sparse.

How did Care Haven Center do on recent health and safety inspections?

Care Haven Center had 3 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Care Haven Center?

Submit the Request Information form on this page to connect with Care Haven Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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