Kimberly Everson
Aug 2026
Rosalie has been a tremendous help to our family. We appreciate her skill and her loving support.
1 / 6Quick Facts
- Service model
- In-home caregiving service, not a residential facility
- Care assessment
- RN conducts an in-home assessment before care starts
- Transportation
- Caregivers provide rides to medical appointments
- Insurance coordination
- Can coordinate with long-term care insurance billing
What Families Think
Home Instead in Martinsburg is an in-home caregiving service, and the overwhelming majority of its 99 Google reviews praise individual caregivers by name for compassion, reliability, and helping loved ones stay safely in their own homes. A recurring minority of reviews raise concerns about scheduling consistency and office/administrative communication, with a few describing more serious lapses in care oversight.
The Good
- Caregivers repeatedly praised by name as compassionate and dependable
- Helps clients maintain independence while living at home
- High overall satisfaction, 4.6 out of 5 from 99 reviews
- Families describe favorite caregivers as becoming like family
- Companion care frees up family members' time and reduces worry
- RN-led assessment process before care begins
The Bad
- Several reviewers report inconsistent or poorly managed scheduling
- Multiple reviewers describe office staff as unprofessional or hard to reach
- One detailed report of missed medications and a client left unattended
- One report of billing/reimbursement follow-up going unresolved
AI-generated from reviews and community data.
Home Instead is a senior living community in Martinsburg, West Virginia offering Assisted Living. Amenities include Transportation Services, Housekeeping and Emergency Call System. Families rate it 4.6 out of 5 across 105 reviews.
About Home Instead
Home Instead is a assisted living community in Martinsburg, West Virginia.
Families rate Home Instead 4.6 out of 5 based on 99 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Home Instead
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- Transportation Services
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Home Instead
4.6overall · 105 ratings combined
4.6★ on Google (105)
Maggie Jackson
Aug 2026
I cannot say enough wonderful things about Leigh-Ann and the care she provides for my mom. Finding someone you can truly trust with someone you love is incredibly important, and Leigh-Ann has become so much more than simply a caregiver to our family.<br><br>She is compassionate, dependable, patient, and genuinely cares about my mom as a person. She takes the time to talk with her, listen to her, make her laugh, and make sure she feels comfortable and cared for. Knowing that my mom is with someone who treats her with kindness, dignity, and respect gives me a peace of mind that is hard to put into words.<br><br>What stands out most to me is that Leigh-Ann doesn't make caregiving feel like "just a job." Her heart is in what she does, and that shows in the relationship she has built with my mom. As a daughter, there is nothing more valuable than knowing the person caring for your mom truly cares about her, too.<br><br>Our family is incredibly grateful for Leigh-Ann and everything she does. I would absolutely recommend her to anyone looking for a caregiver who is trustworthy, compassionate, and genuinely dedicated to the people in her care. She is truly one of the good ones.
Mary Statesman-Brown
Aug 2026
We have the best caregiver. Kay is a gem. She is the best. She cared for my dad before he passed and she was there for him.until the very end. She is now working with my mom and she absolutely loves her.
Erika Schlack
Aug 2026
We have been blessed with the best caregivers anyone could ask for. Kimberly R is my Grandma's favorite
Tom Bruce
Jun 2026
Edith has been great!
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers Assisted Living.
Where is Home Instead located?
Home Instead is located at 1288 Winchester Ave in Martinsburg, West Virginia.
What do families say about Home Instead?
Home Instead in Martinsburg is an in-home caregiving service, and the overwhelming majority of its 99 Google reviews praise individual caregivers by name for compassion, reliability, and helping loved ones stay safely in their own homes. A recurring minority of reviews raise concerns about scheduling consistency and office/administrative communication, with a few describing more serious lapses in care oversight.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Home Instead? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Martinsburg.
Southside Group Home
Martinsburg, West Virginia0.5 mi
5(1)
Assisted Living
Harmony at Martinsburg
Martinsburg, West Virginia0.9 mi
4.6(32)
Assisted LivingIndependent LivingMemory Care
Care Haven Center
Martinsburg, West Virginia1.2 mi
4(76)
Skilled Nursing / Long Term Care
Believers Community Services LLC
Martinsburg, West Virginia1.8 mi
4(1)
Assisted Living
Berkeley Senior Services
Martinsburg, West Virginia1.9 mi
4.3(84)
Independent Living
Silver Age Services
Martinsburg, West Virginia2.5 mi
Assisted Living
Prefer to stay home?
Home care agencies serving Martinsburg bring help to the house: daily living, companionship, and respite for family caregivers.
