Tom Bruce
Jun 2026
Edith has been great!
1 / 6Quick Facts
- Service model
- In-home caregiving service, not a residential facility
- Care assessment
- RN conducts an in-home assessment before care starts
- Transportation
- Caregivers provide rides to medical appointments
- Insurance coordination
- Can coordinate with long-term care insurance billing
What Families Think
Home Instead in Martinsburg is an in-home caregiving service, and the overwhelming majority of its 99 Google reviews praise individual caregivers by name for compassion, reliability, and helping loved ones stay safely in their own homes. A recurring minority of reviews raise concerns about scheduling consistency and office/administrative communication, with a few describing more serious lapses in care oversight.
The Good
- Caregivers repeatedly praised by name as compassionate and dependable
- Helps clients maintain independence while living at home
- High overall satisfaction, 4.6 out of 5 from 99 reviews
- Families describe favorite caregivers as becoming like family
- Companion care frees up family members' time and reduces worry
- RN-led assessment process before care begins
The Bad
- Several reviewers report inconsistent or poorly managed scheduling
- Multiple reviewers describe office staff as unprofessional or hard to reach
- One detailed report of missed medications and a client left unattended
- One report of billing/reimbursement follow-up going unresolved
AI-generated from reviews and community data.
About Home Instead
Home Instead is a assisted living community in Martinsburg, West Virginia.
Families rate Home Instead 4.6 out of 5 based on 99 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Assisted Living
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Help Me ChooseReviews
4.6overall · 99 ratings combined
4.6★ on Google (99)
Deanna LaFaber
Jun 2026
I give Karla a 5 star rating. She does an A+ job, a friendly & pleasant person. She is very trustworthy. She goes above & beyond the requirements of the job.
Judith ERSKINE
Jun 2026
Mariella has been a “Ray of sunshine” and a tremendous help in our home. We are very pleased with the office staff at HomeInstead: always friendly and helpful.
74umgrad
Jun 2026
Jody has cared for our son Martin many times over the last year when my wife Karla and I had conflicts and both had to be away from home simultaneously. Jody is the perfect care-giver, and I can unreservedly recommend her for any caregiving service.
Daniel Crouse
Jun 2026
I really like the personnel that work for home instead.<br><br>Octavia Russell is a life saver and such a wonderful person. My mom just loves her. Octavia is the best care giver!!<br><br>Keep up the great work Home Instead workers.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers Assisted Living.
Where is Home Instead located?
Home Instead is located at 1288 Winchester Ave in Martinsburg, West Virginia.
What do families say about Home Instead?
Home Instead in Martinsburg is an in-home caregiving service, and the overwhelming majority of its 99 Google reviews praise individual caregivers by name for compassion, reliability, and helping loved ones stay safely in their own homes. A recurring minority of reviews raise concerns about scheduling consistency and office/administrative communication, with a few describing more serious lapses in care oversight.
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