Rick Marshall
May 2026
I have been a resident of cape regency for 2 months and the team is excellent, great care and food quality, the pt department has helped me get back home quickly
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (59 citations)
- Therapy services
- On-site physical, occupational, and speech therapy
- Operator
- Part of Athena Health Care Systems' continuum of care
CMS Care Compare
What Families Think
Family reviews of Cape Regency are sharply divided: several describe attentive, compassionate nursing, CNA, and therapy staff who helped residents recover or feel cared for during hospice, while one detailed account describes poor communication, delayed care planning, and disrespectful treatment. The facility functions as a skilled nursing and rehab center within a larger multi-site health care system.
The Good
- Reviewers praise PT/OT helping patients recover quickly
- CNAs and nurses described as compassionate, especially in hospice care
- Social worker singled out for supporting residents emotionally
- Staff personalize care, including birthday celebrations and comfort measures
- Food quality improved after new food services director hired
The Bad
- One detailed report of poor communication and delayed care plan meeting (16 days)
- One report describing staff as dismissive and 'bullies' toward a resident
- Google rating of 3.3 reflects mixed overall experiences
AI-generated from reviews and community data.
Cape Regency Rehabilitation & Health Care Center is a senior living community in Centerville, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 53 reviews.
About Cape Regency Rehabilitation & Health Care Center
Cape Regency Rehabilitation & Health Care Center in Centerville, Massachusetts provides skilled nursing and rehabilitative care. The facility is part of Athena Health Care Systems' continuum of care, allowing residents to age in place as their needs change.
The center offers 24-hour skilled nursing services for both short-term and long-term residents. Short-term patients typically include those discharged from hospitals who need recovery support, while the facility also serves those requiring traditional longer-term nursing home care. Physicians, nurses, clinical staff, rehabilitation therapists, and ancillary team members deliver care at all levels.
Rehabilitative therapy services are available on-site as prescribed by physicians for optimal recovery. These services include physical therapy, occupational therapy, and speech therapy, with therapy goals, exercises, and specific tasks designed to guide patients toward improved health and independence.
The facility offers fully furnished private and semi-private rooms designed to provide a calming and comfortable environment for residents. The clinical team keeps residents and families informed of progress throughout their stay.
Types of Care at Cape Regency Rehabilitation & Health Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Cape Regency Rehabilitation & Health Care Center
3.3overall · 53 ratings combined
3.3★ on Google (53)
Jennifer Conniff
Feb 2026
Horrible experience. I feel terrible for anyone who is trapped in here or doesn’t have family to advocate. I had a family member have to stay for rehab, 90 years old, health care proxy in full effect. There was NO communication after we left her there and no one returned calls after several tries. There was NO care plan meeting until day 16. When we tried to speak to floor staff for updates/plan we were dismissed and treated as if we were inconveniencing them. Our family member stated that some of the staff were “bullies”, and while she struggles with memory loss, she has never indicated any mistreatment by any caregivers in many years. There were multiple violations throughout her stay that I will not share for her privacy but instead with DPH. It’s places like this that remind us why our long term care system needs an overhaul. Please research who you are trusting with your loved ones.
Sandra Lee Bolton
Oct 2025
The Cape Regency Rehabilitation and Skilled Nursing Center has personality! The Administrative leadership, medical teams, therapists, nursing assistants, social services deliver all-inclusive professional care. My husband, William “Bill” Bolton, received much needed care and attention during his residency. Bill’s 95th birthday was celebrated with mirth, especially, when staff sang “Happy Birthday” with a range of accents and smiles. Cape Regency is fortunate to have leadership that genuinely cares about what is going on from facility management to resident care. A quality to be admired. Do not hesitate to consider The Cape Regency Rehabilitation and Skilled Nursing Center to answer your needs when the time comes. Respectfully, Sandra Bolton
Peggy Fletcher
Sep 2025
My daughter was admitted with acute myopathy . Say 3 weeks later 3 weeks later she was walking out thanks to the wonderful care of this the nurses the staff the PT ot and the administration can't say enough about them they're wonderful!
Moira Bundschuh
Dec 2019
My father has had excellent care at Cape Regency. He is on the second floor for hospice care. The CNAs and nurses truly care about their patients and have become friends with my dad while he is there. Even while his health is declining, he smiles when his favorite staff enter the room. They go the extra mile to make sure he is not scared or upset-including holding his hand, singing to him and calling me to talk with him. Even when not assigned to him, many CNAs and nurses stop in before or after a shift to see how he is doing. When I need to spend many hours there, staff make sure I have something to drink and a guest tray if needed. They hired a new director of food services recently and the food has been good. The staff makes sure to call me if my father needs me and consulted with the VNA Hospice team and the Regency’s in-house doctor and nurse practitioner to make sure that my dad’s medication needs were met. Jackie, the social worker, made my dad feel empowered and heard and he always spoke glowingly of her. Residents have daily activities they can participate in and the activities staff deliver mail and come around to see residents as well. They have a beautician come on Tuesdays and my dad enjoyed getting his hair cut. Overall, I know my dad is well cared for and feels safe and secure while at Cape Regency.
Government Inspection History
4 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 20, 2025Fire Safety StandardHealth Standard21 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Assist a resident in gaining access to vision and hearing services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Apr 22, 2025Health Complaint2 citations
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025
Apr 1, 2024Fire Safety StandardHealth Standard21 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity B of L: potential for minimal harm, patternCorrected Apr 29, 2024
Sep 22, 2022Fire Safety StandardHealth Standard15 citations
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Oct 14, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2022
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2022
Perform COVID19 testing on residents and staff.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Cape Regency Rehabilitation & Health Care Center offer?
Cape Regency Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.
Where is Cape Regency Rehabilitation & Health Care Center located?
Cape Regency Rehabilitation & Health Care Center is located at 120 S Main Street in Centerville, Massachusetts.
What do families say about Cape Regency Rehabilitation & Health Care Center?
Family reviews of Cape Regency are sharply divided: several describe attentive, compassionate nursing, CNA, and therapy staff who helped residents recover or feel cared for during hospice, while one detailed account describes poor communication, delayed care planning, and disrespectful treatment. The facility functions as a skilled nursing and rehab center within a larger multi-site health care system.
How did Cape Regency Rehabilitation & Health Care Center do on recent health and safety inspections?
Cape Regency Rehabilitation & Health Care Center had 4 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Cape Regency Rehabilitation & Health Care Center?
Submit the Request Information form on this page to connect with Cape Regency Rehabilitation & Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Cape Regency Rehabilitation & Health Care Center? Claim this listing to update photos, pricing, and details. It's free.
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