Barbara Allen
Aug 2026
The staff is never available when residents need assistance, and maintenance requests take far too long to be addressed. The laundry room is always disorganized and dirty, and the utility sink is often left with food and other messes in it. There is one housekeeper who does an excellent job, but unfortunately, another one consistently does the bare minimum and leaves basic cleaning undone. Many residents are no longer physically able to clean their own rooms, yet the floors are not vacuumed and the toilets are not properly cleaned. The dirt and grime continue to build up, leaving the rooms extremely dirty. Since the staff does not provide the assistance residents need, the situation becomes even more difficult. Residents should not have to live with accumulated dirt simply because basic cleaning is not being done. The overall service is very disappointing.
