Lisa Dorn
Jun 2026
I am deeply disappointed with the level of care at Burke Rehabilitation; if zero stars were an option, that is what they would receive. The facility's lack of responsiveness to basic patient needs is a systemic issue. Patients regularly wait between 35 minutes and a full hour after ringing the call bell, even for critical needs like restroom assistance.This environment is incredibly challenging for my grandmother, who is entirely immobile. Even when I walk out to locate a staff member myself, the delay persists, always excused by the claim that the assigned CNA is occupied. Furthermore, I was instructed that family members are not authorized to assist with her mobility.This policy, combined with their extreme delays, creates a hazardous situation for individuals with disabilities who cannot wait hours for aid. Another issue, my grandmother consistently asks for a shower, expressing a clear personal preference for more frequent bathing. However, we were told by staff that she is only scheduled for showers twice a week. She/we have noticed a distinct body odor during our visits. This leads us to believe that her daily hygiene is not being managed attentively on the days she does not receive a shower. Burke Healthcare must drastically improve its response times and attentivness to hygiene care to provide the safe and supportive environment they promise. We are looking into other facility's. Avoid Burke Rehab like the plague if you care about your loved ones.
