sarah schafer
Jun 2026
Best place to bring your parents or do rehab, my mom has been there so many times and all they are in so nice :) I even apologize for bothering them when they are busy and they say call anytime.. they are gold ❤️
Burgess Square Healthcare & Rehab Centre
5801 South Cass Avenue
4.1(93 ratings)· Westmont average: 3.6
1 / 5Quick Facts
- Total units
- 203
- Medicare rating
- 5 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 203
- Family stay policy
- Families can stay 24/7 with patients
- Pulmonary care partnership
- Partnered with Integrated Respiratory Solutions for pulmonary care
CMS Care Compare
What Families Think
Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.
The Good
- Physical and occupational therapy team praised by many reviewers
- Nursing staff frequently called caring and compassionate
- Facility kept clean despite an older building
- Families allowed to stay 24/7 with loved ones
- Specialized cardiac, pulmonary, and wound care programs available
- Social workers and case managers helped families navigate care planning
The Bad
- Several reviewers cited understaffing and reliance on agency nurses
- Multiple reports of poor communication with doctors and rushed morning rounds
- Some reports describe serious safety lapses, including delayed emergency response
- A few reviewers found the building outdated and in need of renovation
AI-generated from reviews and community data.
About Burgess Square Healthcare & Rehab Centre
Burgess Square Healthcare Center is a post-acute nursing care facility in Westmont, Illinois, specializing in rehabilitation and recovery for patients transitioning from hospitalization.
The center offers individualized therapy programs designed to help patients achieve their rehabilitation goals, with therapists developing customized treatment plans based on individual needs. Burgess Square provides specialized cardiac care through its 'Heart and Soul' program, which addresses medical and physical rehabilitation needs for patients with new or existing cardiac issues. The facility has partnered with Integrated Respiratory Solutions to offer comprehensive pulmonary care, including an advanced pulmonary care program for patients with chronic and complex cardiopulmonary disease.
The facility maintains a multidisciplinary approach to complex wound care, with a team of certified wound care nurses, registered dietitians, nurse practitioners, and wound physicians working together to prevent and heal wounds. Burgess Square also provides palliative care services focused on symptom and stress management for patients with serious chronic medical conditions, which can be provided alongside curative treatments.
The center is led by dedicated medical directors and healthcare professionals who work to meet and exceed the needs of residents and patients. The facility's mission, represented by the four squares in its logo, emphasizes comprehensive care for patients, residents, families, and staff.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 93 ratings combined
4.1★ on Google (93)
Connie Casillas
Jun 2026
My mother was a resident at Burgess for rehab. While this facility was not our first choice, we hoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.
Diane Shabosky
Jun 2026
Rehab was good. People are nice. Residents ate in their rooms. I feel people can be taken out to dining room to eat.
De'Vaughn Diggins
May 2026
My Great Grandpa was at this center for rehab, he was very tired and he can't get in the bed by himself. We had to wait about 40 minutes when the Nursing assistant said she would help him get into bed in 10 minutes.
Robert Remsing
Mar 2026
VERY unhappy with this place. Zero collaboration with my mother's doctors. The nursing staff is caring, but the on site doctor was extremely disappointing.
Frequently Asked Questions
What types of care does Burgess Square Healthcare & Rehab Centre offer?
Burgess Square Healthcare & Rehab Centre offers Skilled Nursing / Long Term Care.
Where is Burgess Square Healthcare & Rehab Centre located?
Burgess Square Healthcare & Rehab Centre is located at 5801 South Cass Avenue in Westmont, Illinois.
What do families say about Burgess Square Healthcare & Rehab Centre?
Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.
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