sarah schafer
Jun 2026
Best place to bring your parents or do rehab, my mom has been there so many times and all they are in so nice :) I even apologize for bothering them when they are busy and they say call anytime.. they are gold ❤️
4.1(93 ratings)· Westmont average: 3.9
1 / 5CMS Care Compare
Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.
AI-generated from reviews and community data.
Burgess Square Healthcare & Rehab Centre is a senior living community in Westmont, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 93 reviews.
Burgess Square Healthcare Center is a post-acute nursing care facility in Westmont, Illinois, specializing in rehabilitation and recovery for patients transitioning from hospitalization.
The center offers individualized therapy programs designed to help patients achieve their rehabilitation goals, with therapists developing customized treatment plans based on individual needs. Burgess Square provides specialized cardiac care through its 'Heart and Soul' program, which addresses medical and physical rehabilitation needs for patients with new or existing cardiac issues. The facility has partnered with Integrated Respiratory Solutions to offer comprehensive pulmonary care, including an advanced pulmonary care program for patients with chronic and complex cardiopulmonary disease.
The facility maintains a multidisciplinary approach to complex wound care, with a team of certified wound care nurses, registered dietitians, nurse practitioners, and wound physicians working together to prevent and heal wounds. Burgess Square also provides palliative care services focused on symptom and stress management for patients with serious chronic medical conditions, which can be provided alongside curative treatments.
The center is led by dedicated medical directors and healthcare professionals who work to meet and exceed the needs of residents and patients. The facility's mission, represented by the four squares in its logo, emphasizes comprehensive care for patients, residents, families, and staff.
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Help Me Choose4.1overall · 93 ratings combined
4.1★ on Google (93)
sarah schafer
Jun 2026
Best place to bring your parents or do rehab, my mom has been there so many times and all they are in so nice :) I even apologize for bothering them when they are busy and they say call anytime.. they are gold ❤️
Connie Casillas
Jun 2026
My mother was a resident at Burgess for rehab. While this facility was not our first choice, we hoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.
Diane Shabosky
Jun 2026
Rehab was good. People are nice. Residents ate in their rooms. I feel people can be taken out to dining room to eat.
De'Vaughn Diggins
May 2026
My Great Grandpa was at this center for rehab, he was very tired and he can't get in the bed by himself. We had to wait about 40 minutes when the Nursing assistant said she would help him get into bed in 10 minutes.
Robert Remsing
Mar 2026
VERY unhappy with this place. Zero collaboration with my mother's doctors. The nursing staff is caring, but the on site doctor was extremely disappointing.
8 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 17, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Burgess Square Healthcare & Rehab Centre offers Skilled Nursing / Long Term Care.
Burgess Square Healthcare & Rehab Centre is located at 5801 South Cass Avenue in Westmont, Illinois.
Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.
Burgess Square Healthcare & Rehab Centre had 8 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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