MyLivingChoice

Burgess Square Healthcare & Rehab Centre

5801 South Cass Avenue

4.1(93 ratings)· Westmont average: 3.9

Burgess Square Healthcare & Rehab Centre, photo 11 / 5

Quick Facts

Total units
203
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
203
Family stay policy
Families can stay 24/7 with patients
Pulmonary care partnership
Partnered with Integrated Respiratory Solutions for pulmonary care

What Families Think

Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.

The Good

  • Physical and occupational therapy team praised by many reviewers
  • Nursing staff frequently called caring and compassionate
  • Facility kept clean despite an older building
  • Families allowed to stay 24/7 with loved ones
  • Specialized cardiac, pulmonary, and wound care programs available
  • Social workers and case managers helped families navigate care planning

The Bad

  • Several reviewers cited understaffing and reliance on agency nurses
  • Multiple reports of poor communication with doctors and rushed morning rounds
  • Some reports describe serious safety lapses, including delayed emergency response
  • A few reviewers found the building outdated and in need of renovation

AI-generated from reviews and community data.

Burgess Square Healthcare & Rehab Centre is a senior living community in Westmont, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 93 reviews.

About Burgess Square Healthcare & Rehab Centre

Burgess Square Healthcare Center is a post-acute nursing care facility in Westmont, Illinois, specializing in rehabilitation and recovery for patients transitioning from hospitalization.

The center offers individualized therapy programs designed to help patients achieve their rehabilitation goals, with therapists developing customized treatment plans based on individual needs. Burgess Square provides specialized cardiac care through its 'Heart and Soul' program, which addresses medical and physical rehabilitation needs for patients with new or existing cardiac issues. The facility has partnered with Integrated Respiratory Solutions to offer comprehensive pulmonary care, including an advanced pulmonary care program for patients with chronic and complex cardiopulmonary disease.

The facility maintains a multidisciplinary approach to complex wound care, with a team of certified wound care nurses, registered dietitians, nurse practitioners, and wound physicians working together to prevent and heal wounds. Burgess Square also provides palliative care services focused on symptom and stress management for patients with serious chronic medical conditions, which can be provided alongside curative treatments.

The center is led by dedicated medical directors and healthcare professionals who work to meet and exceed the needs of residents and patients. The facility's mission, represented by the four squares in its logo, emphasizes comprehensive care for patients, residents, families, and staff.

Types of Care at Burgess Square Healthcare & Rehab Centre

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Burgess Square Healthcare & Rehab Centre

4.1overall · 93 ratings combined

4.1★ on Google (93)

sarah schafer

Jun 2026

via Google

Best place to bring your parents or do rehab, my mom has been there so many times and all they are in so nice :) I even apologize for bothering them when they are busy and they say call anytime.. they are gold ❤️

Connie Casillas

Jun 2026

via Google

My mother was a resident at Burgess for rehab. While this facility was not our first choice, we hoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.

Diane Shabosky

Jun 2026

via Google

Rehab was good. People are nice. Residents ate in their rooms. I feel people can be taken out to dining room to eat.

De'Vaughn Diggins

May 2026

via Google

My Great Grandpa was at this center for rehab, he was very tired and he can't get in the bed by himself. We had to wait about 40 minutes when the Nursing assistant said she would help him get into bed in 10 minutes.

Robert Remsing

Mar 2026

via Google

VERY unhappy with this place. Zero collaboration with my mother's doctors. The nursing staff is caring, but the on site doctor was extremely disappointing.

Request information

Ask about availability, pricing, or a tour. Your details go only to Burgess Square Healthcare & Rehab Centre, never sold or shared.

Government Inspection History

8 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2026Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2026

Dec 4, 2025Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

Nov 20, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025

Feb 11, 2025Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2025

Sep 27, 2024Fire Safety StandardHealth Standard9 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

Mar 8, 2024Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024

Nov 16, 2023Fire Safety StandardHealth Standard7 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

Jul 19, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Burgess Square Healthcare & Rehab Centre offer?

Burgess Square Healthcare & Rehab Centre offers Skilled Nursing / Long Term Care.

Where is Burgess Square Healthcare & Rehab Centre located?

Burgess Square Healthcare & Rehab Centre is located at 5801 South Cass Avenue in Westmont, Illinois.

What do families say about Burgess Square Healthcare & Rehab Centre?

Families describe Burgess Square as a skilled nursing and rehab center where physical and occupational therapy consistently earns praise, and most nursing staff are seen as caring and attentive despite the building's dated appearance. At the same time, several reviewers report staffing shortages, communication gaps with physicians, and a handful of serious safety concerns that left some families uneasy.

How did Burgess Square Healthcare & Rehab Centre do on recent health and safety inspections?

Burgess Square Healthcare & Rehab Centre had 8 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Burgess Square Healthcare & Rehab Centre?

Submit the Request Information form on this page to connect with Burgess Square Healthcare & Rehab Centre and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Burgess Square Healthcare & Rehab Centre? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Westmont.

Prefer to stay home?

Home care agencies serving Westmont bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Westmont