MyLivingChoice

Brookdale Smithfield

830 Berkshire Road

3.2(23 ratings)· Smithfield average: 3.3

Brookdale Smithfield — photo 11 / 2

Quick Facts

Total units
74
Licensed capacity
74 residents

California CDSS

Memory Care Approach
Specialized memory care for Alzheimer's and dementia residents
Family Communication Tool
Virtual scrapbooks let families share milestones remotely
Personal Item Service
Delivers personal items directly to residents' doors

What Families Think

Families describe mostly warm, long-term relationships with staff and administrators at Brookdale Smithfield, with several noting caregivers who treated relatives with genuine compassion over years of stay. However, one detailed account raises serious concerns about billing practices, communication failures during a medical emergency, and inconsistent admissions staff, which pulled down the community's overall rating.

The Good

  • Long-term residents describe caring, attentive relationships with staff
  • Administrators are responsive and address family concerns directly
  • Wide variety of clubs and social activities offered
  • Pet-friendly apartments with courtyard and porch access
  • Memory care uses calming sensory experiences like music and pet visits

The Bad

  • One report of being charged for every small item in memory care
  • One report of a hospital transfer happening without family notification
  • One report describes admissions staff as forgetful with poor communication

AI-generated from reviews and community data.

About Brookdale Smithfield

Brookdale Smithfield is an assisted living and memory care community located in Smithfield, North Carolina. The community offers personalized support with 24/7 staff availability, combining familiar comforts with friendly care to help residents feel at ease.

The community provides assistance with daily living activities including dressing, bathing, and medication management, balancing independence with compassionate support. For memory care residents, Brookdale offers a person-centered approach through its Clare Bridge program, which provides specialized care for those with Alzheimer's and other forms of dementia using calming sensory experiences like music, pet visits, and soothing scents.

Residents enjoy bright, pet-friendly apartments with natural light and access to outdoor spaces including a front porch and courtyard. Programming emphasizes wellness and engagement through activities such as yoga, walking groups, creative classes, and brain games. The community fosters connections through clubs like the Card Players League, History Circle, Gardening Society, Choir, and Veterans Association, as well as social events like bingo nights and the Cook and Share Group.

Dining at Brookdale Smithfield reflects residents' preferences and dietary needs, with the culinary team using whole grains, lean proteins, and fresh ingredients. In memory care, the dining environment features dementia-friendly menus, soft lighting, and small purposeful routines to help residents feel confident and connected. The community also offers a Personal Solutions program that delivers personal items directly to residents' doors.

Located in Smithfield, the community provides access to local attractions including the Ava Gardner Museum, Buffalo Creek Greenway with walking paths and picnic areas, and the Howell Theatre. Families can stay connected through virtual scrapbooks in the memory care program, allowing them to share updates and milestones remotely.

Types of Care

Assisted Living

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Reviews

3.2overall · 23 ratings combined

3.2★ on Google (23)

Faye Bauer

Jun 2026

via Google

My experience here is very good as a resident and I invite my friends to come live here too.

Bentley Powell

Jun 2026

via Google

My Mother in Law has been in the facility for about 6 months now. She was reluctant, however she is now very comfortable now. She is now an ambassador to new residents. Wilson and all of his staff are very caring.

Martha James

May 2025

via Google

My family member has been at Brookdale for over 4 years. We all have concerns about our loved ones. If I ever have a concern, I just get in touch with the administrator, Andrew, and he helps me with it. I can't begin to tell you what a comfort that is - to know I can go to someone and my concern will be taken care of. I am very thankful for Brookdale, Smithfield NC, and for all the staff and people there.

Lacey Radford

May 2024

via Google

Like someone else said, they have a great sales pitch, make you feel at ease, but when you actually move a family member into the memory care, they charge you for every single little thing. They took him to the hospital without a call to anyone letting us know he had pneumonia, the only reason we found out he went was because a nurse from the hospital called days later to check on him. They tried to overcharge a couple of times, luckily we were able to get my 90 year old grandfather out asap. The place he is in now has much better care, cleaner and way better communication. The girl who is in charge of admissions is terrible. She forgets too many important things and terrible communication. Do not recommend this place to anyone.

Emmitt Hare

Jul 2020

via Google

My mother, Grace Jones, stayed at Brookdale a little over 3 years. We had a very positive experience there. Management and staff were very professional and courteous. The staff who spent time with my mom, treated her with love and compassion. I will forever remember the relationships we had with all of the caretakers. We will miss all of you, but once this virus is over, I plan to visit you all again. Thank you again for your love, support, kindness, and caring. You will never be forgotten!

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Frequently Asked Questions

What types of care does Brookdale Smithfield offer?

Brookdale Smithfield offers Assisted Living.

Where is Brookdale Smithfield located?

Brookdale Smithfield is located at 830 Berkshire Road in Smithfield, North Carolina.

What do families say about Brookdale Smithfield?

Families describe mostly warm, long-term relationships with staff and administrators at Brookdale Smithfield, with several noting caregivers who treated relatives with genuine compassion over years of stay. However, one detailed account raises serious concerns about billing practices, communication failures during a medical emergency, and inconsistent admissions staff, which pulled down the community's overall rating.

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