Kathy Arneson
May 2026
We had a wonderful experience with Hawthorn Lakes. The staff there are so nice and helpful. My parents both had significant health issues while there and they were so helpful and flexible. I can't say enough positive things.
Brookdale Hawthorn Lakes
10 East Hawthorn Parkway4.7(82 ratings)· Vernon Hills average: 4.5
Part of Brookdale Senior Living · 536 communities · 4.3★ average · (2 others nearby)
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1 / 6Quick Facts
- Licensed capacity
- 62 residents
- In-home care add-on
- Flexible caregiver visits with customizable hours
- On-site medical care
- Doctors visit residents at on-site clinic
- Scheduled transportation
- Rides to medical appointments, shopping, and church
- Therapy services
- On-site occupational and physical therapy staff
- Included housekeeping
- Weekly apartment housekeeping and laundry included
Illinois IDPH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Brookdale Hawthorn Lakes is an assisted living and independent living community in Vernon Hills, Illinois, set beside a pond with walking paths. The overwhelming majority of reviewers describe a warm, personalized culture where staff know residents by name, but a handful of recent reviews raise concerns about management turnover, agency nursing staff, and billing practices.
What reviewers praise
- Staff know residents by name personally
- Daily check-ins if a resident hasn't been seen
- Praised food quality and variety
- Activities include woodworking, sewing, exercise classes
- Setting on a pond with walking paths
- Smooth transitions supported, including dementia care
What reviewers flag
- Several recent reviews cite staff and management turnover
- One report of reliance on temporary agency nursing staff
- One report of billing lacking itemized costs
- One report of refund and contract-termination issues
AI-generated from reviews and community data.
Brookdale Hawthorn Lakes is a senior living community in Vernon Hills, Illinois offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.7 out of 5 across 82 reviews.
About Brookdale Hawthorn Lakes
Brookdale Hawthorn Lakes is an assisted living and independent living community in Vernon Hills, Illinois, serving residents seeking support with daily living or a social retirement environment.
Families consistently praise the staff for knowing residents by name and responding thoughtfully to individual needs, one family noted the community checks on residents daily if they haven't been seen. Multiple families highlight the food quality, exercise classes, activities including hobbies like woodworking and sewing, and the setting on a pond with walking paths. Several reviews emphasize smooth transitions for older adults moving from their long-time homes, with staff described as caring and accommodating even through health challenges and dementia care.
The community holds a 4.7/5 rating across 82 reviews. A small number of recent reviews express concerns about staff turnover, temporary nursing staffing, and billing practices, contrasting sharply with the predominant positive feedback about personalized care and daily life.
Types of Care at Brookdale Hawthorn Lakes
Assisted LivingIndependent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
- Walking Paths
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Grocery Shopping and Errands
- Social Activities
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Help Me ChooseReviews of Brookdale Hawthorn Lakes
4.7overall · 82 ratings combined
4.7★ on Google (82)
Paula Carballido
May 2026
I had the pleasure of visiting Brookdale Hawthorn Lakes on behalf of Lake County Honor Flight as a speaker and the experience was wonderful from start to finish. The team there is warm, welcoming, and incredibly hospitable. They made us feel right at home and went above and beyond to make our visit a success. You can tell they truly care about their community. Highly recommend!
Jacqueline
May 2026
My parents have lived at Brookdale Hawthorn Lakes for over 2 years. The apartments are updated and spacious with lots of closet space and there are so many activities and events to choose from. But most impressive is the staff. From the front desk, to maintenance, to client services, to staff I've just met in the elevator, everyone has been so kind and incredibly helpful. Great place!
Jeffrey Berman
Feb 2026
Pay strict attention to my needs
Z W
Jan 2026
Because of physical problems, my mom moved from her house into Brookdale Hawthorn Lakes in December 2025. Hawthorn Lakes was recommended to us by a friend, whose mom and grandmother had both lived there and loved it.<br>It was a sudden, unplanned change in my mom's life, and she's in her 90s, so we were concerned for her and worried about how the move would go. In addition to her physical problems, she also has some dietary limitations, which led to her being refused by a different independent/assisted living facility, so we weren't sure whether she'd be accepted anywhere.<br>Hawthorn Lakes staff came up with solutions to help my mom with daily living tasks, and they even came up with a solution to handle her dietary requirements. Their care and their creativity in generating solutions to help my mom show that they are absolutely dedicated to what they do.<br>Everyone at Hawthorn Lakes is great. From my initial visit and meeting with Amber, to today, everything has gone smoothly. I go there nearly every day, so I've gotten a good feel for it and for the staff. The staff all exhibit the ideal mix of being professional yet friendly and warm. They're very approachable whenever we have a question or concern. I trust them completely with my mom. She feels safe, happy, and comfortable there. They've made an extremely difficult part of her life easier and calmer.<br>The Brookdale at Home program ensures that my mom gets the attention and assistance that she needs with various daily tasks. The program is entirely flexible -- you can choose however many caregiver visits you want per day, and whatever amount of time per visit that you want. The caregivers are fabulous. Their kindness and patience are truly incredible.<br>The entire facility is clean and well-maintained. The common areas are large and welcoming. The morning fitness classes are great. My mom's apartment is bright, spacious, and pleasant. We look forward to the springtime, when we can take my mom out to Big Bear Lake and Century Park, which are adjacent to her building.<br>We're very happy so far, and would definitely recommend Hawthorn Lakes.
Frequently Asked Questions
What types of care does Brookdale Hawthorn Lakes offer?
Brookdale Hawthorn Lakes offers Assisted Living and Independent Living.
Where is Brookdale Hawthorn Lakes located?
Brookdale Hawthorn Lakes is located at 10 East Hawthorn Parkway in Vernon Hills, Illinois.
What do families say about Brookdale Hawthorn Lakes?
Brookdale Hawthorn Lakes carries a 4.7 out of 5 rating from 82 Google reviews. Brookdale Hawthorn Lakes is an assisted living and independent living community in Vernon Hills, Illinois, set beside a pond with walking paths. The overwhelming majority of reviewers describe a warm, personalized culture where staff know residents by name, but a handful of recent reviews raise concerns about management turnover, agency nursing staff, and billing practices. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Brookdale Hawthorn Lakes?
Submit the Request Information form on this page, or contact Brookdale Hawthorn Lakes directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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