Filomena Paolella
May 2026
Staff very friendly and helpful.
British Home Rehabilitation Services
8700 West 31st Street
3.9(51 ratings)
1 / 5Quick Facts
- Total units
- 72
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 72
- On-site medical care
- In-house clinic offers doctor visits and vaccinations
- Continuum of care
- Connected assisted living wing alongside rehab/nursing side
CMS Care Compare
What Families Think
Families of short-term rehab and long-term care residents at British Home describe a mixed experience: many reviewers praise the therapy team, attentive nursing staff, and clean surroundings, while a notable number of others report serious lapses in staffing, hygiene, and communication. The facility appears to serve both rehab patients and longer-term residents, with experiences varying widely depending on staff assigned and time period of stay.
The Good
- Physical/occupational therapy team praised repeatedly for effective, motivating care
- CNAs and nurses often described as attentive, kind, and responsive
- Facility frequently called clean, bright, and well-maintained
- Personal touches like calling residents by first name
- On-site clinic allows doctor visits and vaccinations during stay
- Some continuity of care between assisted living and rehab stays
The Bad
- Several reviewers report understaffing and slow response to call buttons
- Multiple reports of unprofessional or unresponsive administration and social services
- One report of a resident losing 30 pounds and declining despite family oversight
- One report of inadequate infection control leading to a COVID infection during a stay
AI-generated from reviews and community data.
About British Home Rehabilitation Services
British Home Rehabilitation Services is a skilled nursing / long term care community in Brookfield, Illinois. The community is licensed for up to 72 residents.
Families rate British Home Rehabilitation Services 3.9 out of 5 based on 51 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.9overall · 51 ratings combined
3.9★ on Google (51)
Jeanette Zimmer
Jan 2026
Everyone is helpful. Food choices are good. Therapy is designed for the patient needs and abilities. Location is convenient.
Caryle Wilkie
Jan 2026
I came here after experiencing several falls and aches, and there was concerns that I might’ve had a heart attack. During my stay, the therapy team has been outstanding, providing constant encouragement and helping me regain my strength, both physically and emotionally. Everyone has been very attentive, and the care has been excellent. The nursing staff has been attentive and the facility is exceptionally clean and well maintain which made my stay Comfortable and pleasant. The only thing I would note is that the food could be improved, but overall, I would highly recommend this place to anyone in need of rehabilitation and care.
Darlene Kalous
Jan 2026
I came to the British Home after my knee replacement with 27 staples feeling down and unsure about my recovery. Thanks to the amazing therapy team. I’m now walking going up and downstairs and feeling positive again the CNA and the nurses were always quick to respond and so caring. I’m truly grateful for all the support,thank you British home for helping me get back on my feet.
Linda Schaeffer
Dec 2025
I came in by ambulance and everything went smoothly from the moment I arrived. The staff went out of their way to make things convenient and comfortable for me ,especially thatI couldn’t sit up in the bed, they went out of their way and brought me in a reclining chair in my room so I could rest more easily. Everyone here was very kind from the Cnas to the nurses. The food was good and the staff was always accommodating to my needs. The therapist team made me feel stronger, worked very well together as a team. Overall, my experience was very positive.
Frequently Asked Questions
What types of care does British Home Rehabilitation Services offer?
British Home Rehabilitation Services offers Skilled Nursing / Long Term Care.
Where is British Home Rehabilitation Services located?
British Home Rehabilitation Services is located at 8700 West 31st Street in Brookfield, Illinois.
What do families say about British Home Rehabilitation Services?
Families of short-term rehab and long-term care residents at British Home describe a mixed experience: many reviewers praise the therapy team, attentive nursing staff, and clean surroundings, while a notable number of others report serious lapses in staffing, hygiene, and communication. The facility appears to serve both rehab patients and longer-term residents, with experiences varying widely depending on staff assigned and time period of stay.
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