Filomena Paolella
May 2026
Staff very friendly and helpful.
1 / 5Quick Facts
- Total units
- 72
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 72
- Inspections
- View history (43 citations)
- On-site medical care
- In-house clinic offers doctor visits and vaccinations
- Continuum of care
- Connected assisted living wing alongside rehab/nursing side
CMS Care Compare
What Families Think
Families of short-term rehab and long-term care residents at British Home describe a mixed experience: many reviewers praise the therapy team, attentive nursing staff, and clean surroundings, while a notable number of others report serious lapses in staffing, hygiene, and communication. The facility appears to serve both rehab patients and longer-term residents, with experiences varying widely depending on staff assigned and time period of stay.
The Good
- Physical/occupational therapy team praised repeatedly for effective, motivating care
- CNAs and nurses often described as attentive, kind, and responsive
- Facility frequently called clean, bright, and well-maintained
- Personal touches like calling residents by first name
- On-site clinic allows doctor visits and vaccinations during stay
- Some continuity of care between assisted living and rehab stays
The Bad
- Several reviewers report understaffing and slow response to call buttons
- Multiple reports of unprofessional or unresponsive administration and social services
- One report of a resident losing 30 pounds and declining despite family oversight
- One report of inadequate infection control leading to a COVID infection during a stay
AI-generated from reviews and community data.
British Home Rehabilitation Services is a senior living community in Brookfield, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 51 reviews.
About British Home Rehabilitation Services
British Home Rehabilitation Services is a 72-bed skilled nursing and long-term care facility in Brookfield, Illinois. It serves patients recovering from hospitalization or needing ongoing medical support, with a particular focus on rehabilitation therapy.
Family experiences at the facility are sharply divided. Positive reviewers consistently praise the clinical care, noting that staff, particularly nurses, CNAs, and therapy teams, are attentive, responsive to call buttons, and personable. One family wrote the staff "were super friendly" during an unannounced visit, and multiple families highlighted how staff use first names to create a warm atmosphere. Several reviewers recovering from serious conditions (falls, accidents, low mobility) credited the facility's therapy teams with meaningful progress. Food quality and overall cleanliness also received favorable mention. However, a substantial minority of families report serious concerns: inadequate staffing levels, slow or ignored call-bell responses, and rapid declines in patients' condition during stays. One reviewer noted staffing shortages and questioned the quality of nursing personnel, while another described a family member's condition deteriorating significantly within a week.
The facility holds a 3.9 out of 5 rating across 51 Google reviews, reflecting this split in family satisfaction. Prospective residents and their families should expect variable care quality depending on the specific unit and staff present during their stay.
Types of Care at British Home Rehabilitation Services
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of British Home Rehabilitation Services
3.9overall · 51 ratings combined
3.9★ on Google (51)
Jeanette Zimmer
Jan 2026
Everyone is helpful. Food choices are good. Therapy is designed for the patient needs and abilities. Location is convenient.
Caryle Wilkie
Jan 2026
I came here after experiencing several falls and aches, and there was concerns that I might’ve had a heart attack. During my stay, the therapy team has been outstanding, providing constant encouragement and helping me regain my strength, both physically and emotionally. Everyone has been very attentive, and the care has been excellent. The nursing staff has been attentive and the facility is exceptionally clean and well maintain which made my stay Comfortable and pleasant. The only thing I would note is that the food could be improved, but overall, I would highly recommend this place to anyone in need of rehabilitation and care.
Darlene Kalous
Jan 2026
I came to the British Home after my knee replacement with 27 staples feeling down and unsure about my recovery. Thanks to the amazing therapy team. I’m now walking going up and downstairs and feeling positive again the CNA and the nurses were always quick to respond and so caring. I’m truly grateful for all the support,thank you British home for helping me get back on my feet.
Linda Schaeffer
Dec 2025
I came in by ambulance and everything went smoothly from the moment I arrived. The staff went out of their way to make things convenient and comfortable for me ,especially thatI couldn’t sit up in the bed, they went out of their way and brought me in a reclining chair in my room so I could rest more easily. Everyone here was very kind from the Cnas to the nurses. The food was good and the staff was always accommodating to my needs. The therapist team made me feel stronger, worked very well together as a team. Overall, my experience was very positive.
Government Inspection History
4 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 27, 2025Fire Safety StandardHealth Standard8 citations
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Mar 15, 2024Fire Safety StandardHealth Standard17 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2024
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Sep 3, 2023Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2023
Apr 7, 2023Fire Safety StandardHealth Standard17 citations
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does British Home Rehabilitation Services offer?
British Home Rehabilitation Services offers Skilled Nursing / Long Term Care.
Where is British Home Rehabilitation Services located?
British Home Rehabilitation Services is located at 8700 West 31st Street in Brookfield, Illinois.
What do families say about British Home Rehabilitation Services?
Families of short-term rehab and long-term care residents at British Home describe a mixed experience: many reviewers praise the therapy team, attentive nursing staff, and clean surroundings, while a notable number of others report serious lapses in staffing, hygiene, and communication. The facility appears to serve both rehab patients and longer-term residents, with experiences varying widely depending on staff assigned and time period of stay.
How did British Home Rehabilitation Services do on recent health and safety inspections?
British Home Rehabilitation Services had 4 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit British Home Rehabilitation Services?
Submit the Request Information form on this page to connect with British Home Rehabilitation Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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