4(4 ratings)· Southbury average: 4.6
Own this agency? Update your listing · Marketing for operators
1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most families who reviewed BrightStar Care in Southbury describe caregivers as kind, professional, and dedicated, helping loved ones with serious conditions like dementia and COPD stay safely at home. One reviewer, however, described a very different experience involving billing problems and inconsistent caregivers.
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Southbury, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.0 out of 5 across 4 reviews.
BrightStar Care is an agency providing at-home care services in Southbury, Connecticut.
Reviewers reported mixed experiences with the agency. Several families praised the staff's kindness, responsiveness, and the relationships caregivers built with clients, with one reviewer writing that caregivers "have truly become like family." However, one reviewer raised concerns about consistency in caregiver assignments and follow-through on care instructions.
Families noted that care enabled their relatives to maintain independence and remain in their homes, including support for clients with complex medical needs and cognitive decline.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose4overall · 4 ratings combined
4★ on Google (4)
Arlene Miles
Apr 2026
Working with Brightstar Care for my parents has been a wonderful experience. They are responsive, accommodating, and genuinely caring. The caregivers have truly become like family, and my parents look forward to seeing them every day.
Lisa Thomas
Oct 2023
It's when times are the hardest that we need people to be at their kindest and best...Brightstar's staff was just that on every level. Brightstar recently helped care for my mother-in-law and we cannot say enough good things about them. From the first call to set up care, we were treated with such kindness and concern and we felt like we were in good hands. The care givers were absolutely amazing, truly cared and were true professionals. As a family, we had no idea how we would get through the hardest days, and Brightstar helped us to manage and care for Mom in the best way possible. We don't know what we would have done without them. We would recommend Brightstar to any friends and family that needed care. They would absolutely be our first call if we were to find ourselves in need of care again - without a doubt. We feel very grateful for everyone at Brightstar that we worked with!
Paul DiGiovanni
Jan 2020
Buyer be ware!!!! We were lied to from the phone call to the in home assessment to the revolving door of caretakers that kept coming. The sales pitch is phenomenal, but that's where it ends. I would give the people they sent instructions, but I would be ignored about things that needed to be done. I had to take the time out every time someone new came, so every time they were scheduled, to set the person up and give them instructions, they they would ignore anyway. I was lied to about billing and how payments would be taken, being told that information was just needed to set up the account, then being direct debited at the same time we had mailed in payment. This whole experience was terrible, period point blank.
Ian A Campbell
Aug 2018
I live with, and care for my 93 year old grandma. She has severe COPD, and is developing dementia so she is home bound. A couple of months ago my brother and I gave Brightstar a call because I can’t always be home, and I am a full time college student. They have given my grandma her independence back. This is who I would want to take care of me if I was in her situation. Thanks for making the last months of my grandma’s life great ones. I don’t have to worry when I leave now.
BrightStar Care offers At-Home Care.
BrightStar Care is located at 464 Heritage Rd Ste B in Southbury, Connecticut.
BrightStar Care carries a 4.0 out of 5 rating from 4 Google reviews. Most families who reviewed BrightStar Care in Southbury describe caregivers as kind, professional, and dedicated, helping loved ones with serious conditions like dementia and COPD stay safely at home. One reviewer, however, described a very different experience involving billing problems and inconsistent caregivers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact BrightStar Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at BrightStar Care? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Southbury.
PartnerBristol, Connecticut19.4 mi
4.8(63)
Assisted LivingMemory Care
From $6,400/moPartnerFairfield, Connecticut20 mi
4.8(22)
Assisted LivingMemory CareRespite / Short-Term Care
From $6,300/moPartnerWilton, Connecticut23.4 mi
4.6(34)
Assisted LivingMemory Care
Southbury, Connecticut0.2 mi
4.8(20)
Home care · no referral needed
Southbury, Connecticut0.9 mi
4.9(138)
Independent LivingMemory CareSkilled Nursing / Long Term Care
Southbury, Connecticut0.9 mi
4.7(444)
Skilled Nursing / Long Term Care