MyLivingChoice

BrightStar Care

464 Heritage Rd Ste B

4(4 ratings)· Southbury average: 4.6

BrightStar Care, photo 11 / 5

Quick Facts

What Families Think

Most families who reviewed BrightStar Care in Southbury describe caregivers as kind, professional, and dedicated, helping loved ones with serious conditions like dementia and COPD stay safely at home. One reviewer, however, described a very different experience involving billing problems and inconsistent caregivers.

The Good

  • Caregivers described as kind and truly caring
  • Helped manage complex dementia and COPD care
  • Allowed elderly clients to maintain independence at home
  • Caregivers described as feeling like family
  • Families say staff are responsive and accommodating

The Bad

  • One report of billing and payment discrepancies
  • One report of frequent caregiver turnover and ignored care instructions

AI-generated from reviews and community data.

BrightStar Care is a senior care provider serving Southbury, Connecticut offering At-Home Care. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.0 out of 5 across 4 reviews.

About BrightStar Care

BrightStar Care is a home health and hospice community in Southbury, Connecticut.

Families rate BrightStar Care 4 out of 5 based on 4 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at BrightStar Care

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of BrightStar Care

4overall · 4 ratings combined

4★ on Google (4)

Arlene Miles

Apr 2026

via Google

Working with Brightstar Care for my parents has been a wonderful experience. They are responsive, accommodating, and genuinely caring. The caregivers have truly become like family, and my parents look forward to seeing them every day.

Lisa Thomas

Oct 2023

via Google

It's when times are the hardest that we need people to be at their kindest and best...Brightstar's staff was just that on every level. Brightstar recently helped care for my mother-in-law and we cannot say enough good things about them. From the first call to set up care, we were treated with such kindness and concern and we felt like we were in good hands. The care givers were absolutely amazing, truly cared and were true professionals. As a family, we had no idea how we would get through the hardest days, and Brightstar helped us to manage and care for Mom in the best way possible. We don't know what we would have done without them. We would recommend Brightstar to any friends and family that needed care. They would absolutely be our first call if we were to find ourselves in need of care again - without a doubt. We feel very grateful for everyone at Brightstar that we worked with!

Paul DiGiovanni

Jan 2020

via Google

Buyer be ware!!!! We were lied to from the phone call to the in home assessment to the revolving door of caretakers that kept coming. The sales pitch is phenomenal, but that's where it ends. I would give the people they sent instructions, but I would be ignored about things that needed to be done. I had to take the time out every time someone new came, so every time they were scheduled, to set the person up and give them instructions, they they would ignore anyway. I was lied to about billing and how payments would be taken, being told that information was just needed to set up the account, then being direct debited at the same time we had mailed in payment. This whole experience was terrible, period point blank.

Ian A Campbell

Aug 2018

via Google

I live with, and care for my 93 year old grandma. She has severe COPD, and is developing dementia so she is home bound. A couple of months ago my brother and I gave Brightstar a call because I can’t always be home, and I am a full time college student. They have given my grandma her independence back. This is who I would want to take care of me if I was in her situation. Thanks for making the last months of my grandma’s life great ones. I don’t have to worry when I leave now.

Request information

Ask about availability, pricing, or a tour. Your details go only to BrightStar Care, never sold or shared.

Frequently Asked Questions

What types of care does BrightStar Care offer?

BrightStar Care offers At-Home Care.

Where is BrightStar Care located?

BrightStar Care is located at 464 Heritage Rd Ste B in Southbury, Connecticut.

What do families say about BrightStar Care?

Most families who reviewed BrightStar Care in Southbury describe caregivers as kind, professional, and dedicated, helping loved ones with serious conditions like dementia and COPD stay safely at home. One reviewer, however, described a very different experience involving billing problems and inconsistent caregivers.

How can families visit BrightStar Care?

Submit the Request Information form on this page to connect with BrightStar Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at BrightStar Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Southbury.